Profile

Contact Details

Overland Park, KS

Bio

I’ve been told I have a high “EQ”. I’ve also been referred to as the “un-consultant” consultant, meaning I cultivate trust and deliver results in a non-arrogant manner.

I believe trust is the basis of all relationships, business or otherwise. Without it, it’s impossible to truly create value. You need to be genuine, talented, caring, creative, fun, sharp, self-deprecating and humble…. I do my best to emulate these characteristics.

That sounds unintentionally like a political ad.

I’ve had a diverse career to this point – award-winning film and video producer turned corporate turned consultant. It’s valuable to be a storyteller who has been on both sides of the corporate/consulting table.

I truly love customer experience. I love the challenge of balancing brand promises with customer expectations, unifying organizations and their cultures, finding opportunities, removing waste, rallying to drive business growth, and moving customers to be passionate about a brand. I’ve helped Fortune 500 companies and smaller businesses.

I also enjoy speaking and am proud to have presented at numerous conferences and for the MBA program at Marquette University.

I have a wife and four kids that motivate me in all I do. The oldest is a teen and the others are soon to be. If you have advice, I’m all ears. I love music, playing drums, biking, and in the last few years have done triathlons. I have raised thousands of dollars for charity riding my bike.

If you want to talk customer experience or otherwise, feel free to reach out.

Industry

  • Professional Services

Global Region

  • United States