FOR IMMEDIATE RELEASE
CCXP Exam Gets A Refresh
Minneapolis, MN, 16 November 2018 - An updated Certified Customer Experience Professional (CCXP) exam will launch worldwide on 1 December 2018, which will maintain the integrity of the exam, while adding a new level of credibility to the program.
If you are a prospective candidate, or are currently in process to take the exam, there is no need to worry, according to the Customer Experience Professionals Association (CXPA), which administers the exam. The biggest change is to the number of questions on the exam – which has increased from 70 to 100 questions, in an effort to span the breadth of the CX profession. With the increase in the total number of questions, the time to take the exam will also change - from two hours to three hours.
J.C. Paradise, CCXP reminds candidates: “Remember, your ability to pass the exam is based on your experience and the research and study you have done to prepare at this point. Some of the new questions are based on new best practices and tactics in the field while others continue to focus on exam blueprint areas that had not been fully fleshed out in the previous iteration of the exam".
“Adding additional questions to our test bank allows us to maintain the integrity of the program and security of the CCXP exam,” explained CCXP Program Director, Adrienne Bryant, CAE. “For the credential to remain a trusted validation of one’s knowledge, skills and abilities, the more questions we can create around the body of knowledge that is constantly changing and add to the test bank gives employers confidence that candidates have taken a rigorous exam that measures all the above.”
The work to update the CCXP exam started in the summer of 2017, when over 25 CCXPs serving as subject matter experts (SMEs), worked with an experienced SMT test developer to verify the relevance and accuracy of items written by their peers. The test developer ensured that all items were written to meet internal standards of quality before approving them for use on the exam.
Diane Magers, CCXP and CEO of the CXPA said “Customer Experience is cross-functional in scope and impact. When effectively implemented, it is a strategic, business critical role. If you want to be trusted with a CX leadership position, companies will ask you to demonstrate that you earned the relevant credential. The CCXP credential helps CX professionals validate that they have the knowledge, skills, and abilities needed to implement CX strategy and run a CX program.”
For further media information contact:
Adrienne Bryant, CAE
# # #
The CXPA increases the impact and visibility of customer experience professionals and facilitates effective member-to-member sharing. Founded in April 2011, the CXPA has more than 40 corporate members and 4,000 customer experience professionals in its community. Led by respected experts in the customer experience field, the CXPA supports the professional development of its members and advances the field by providing research and education, establishing standards, offering networking and career opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience management. For more information, go to www.cxpa.org.
Follow the CXPA:
Twitter | Facebook | LinkedIn | Instagram | YouTube