Customer Experience Professionals Association (CXPA) is in search of a Marketing Manager to execute its marketing and social media activities. The position will also support CXPA’s public relations program, branding and communications consistency. Ideally, the Marketing Manager will work from CXPA’s Minneapolis office, but strong applicants with a track record of working remotely will be considered for this full-time role.
Kaplan Higher Education is looking for a VP, Customer Experience Design. The Vice President of Customer Experience Design ("CX") will bring world class design principles and practices to Kaplan's signature experiences. In collaboration with other leaders within KHE and with our partner institutions, the CX Design Lead will re-design our signature experiences (holistically, omni-channel, and not focused on or limited to digital) and partner with sponsors to keep the experiences healthy and evolving over time.
(Fort Lauderdale, FL)
Delaware North - Patina Restaurant Group is seeking a Restaurant Customer Experience Leader. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Roche is looking for a Marketing Manager - Customer Experience. The primary purpose of this individual contributor position is the development of marketing strategies, tools and tactics to drive growth, profitability, predictability for assigned market segments. Provides leadership for a specific area of responsibility within marketing to accomplish strategic and tactical business objectives. Accountabilities include supporting the manager/director in executing strategy and tactics, business planning process, cycle and business review meetings, resource management, and developing business area knowledge. Works with local departments to manage and support programs to ensure success of the portfolio/segment in the market including the development of all elements of the market mix.
Merck USA is looking for an Associate Director, Customer Engagement Strategy and Optimization. This role will be responsible for working with Brand and Promotion teams to leverage new and existing marketing capabilities to identify HCP customer insights and help the team execute on the engagement strategies based on those insights. The role will collaborate with Brand Marketing, Promotion, Investment Analytics, Digital Execution, various agencies/consultants, and the broader US enterprise for d resources.
AT&T is seeking a Director Customer Experience. As the Director of CX, you have the unique opportunity to help redefine our customer journey across entertainment and communication experiences as part of
the digital transformation of AT&T. You will also be leading compelling Omnichannel customer experiences that includes appropriate employee experiences at the call center and retail locations. You will be part of a high energy digital organization that will deliver customer journeys, journey analytics and journey maps that help UX teams to derive and drive their user experiences.
(New York City, NY)
Tenable is looking for a Senior Director, Customer Experience. Tenable Network Security is seeking to hire a Senior Director of Customer Experience (CX). The Senior Director will work to create a culture fixated on its customers and will lead the development and execution of the customer experience strategy to drive satisfaction, loyalty and referrals. He or she will work with stakeholders and partners across the organization to meet and exceed customer expectations. This role will report to the Tenable COO.
ePlus Inc. is looking for a Senior Director, Customer Experience. As a Senior Director, Customer Experience, you will be responsible for leading and evolving Customer Success through client engagement and retention across two lines of business: Project Management Office and Customer Success Management. You will serve as a client advocate to align ePlus' efforts in project success, seamless services onboarding and revealing value in ePlus managed services throughout the customer engagement term.
The Arrivals is looking for a Customer Experience Specialist. We are seeking an enthusiastic problem-solver to join our Customer Experience Team at our NYC headquarters. The Customer Experience Specialist will represent THE ARRIVALS brand by providing exceptional customer support throughout the exploration, order, and delivery process. The perfect candidate is excited to support the growth of a fast-paced brand in a variety of responsibilities across multiple business units.
(New York City, NY)
Weight Watchers is looking for a Manager, US Customer Experience Process Improvement & Policy. WW is looking for candidates to help change people's lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encourage people to move more, shift their mindset and eat healthier while enjoying the foods they love. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all.
(New York City, NY)
Genentech is looking for a Digital Customer Experience - Delivery Manager. The Delivery Manager reports to the Delivery Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through digital channels (i.e., web/mobile, media/social, relationship management/email). This individual also lives the CMG Operating Principles (I am Genentech's Ambassador, I Partner with Purpose, I Own Our Business, I am Empowered for Action).
(South San Francisco, CA)
HP is seeking a Customer Experience Change Manager. HP is currently in a wave of cultural transformation by putting the customer experience as the top priority. We are currently in search of a Customer Experience Change Manager with experience in driving adoption of pan organizational SW platforms and processes within a large organization that will help lead in this transformation. The CX change manager will play a key role in ensuring that processes related to HP's Customer Experience platform will meet objectives by increasing employee adoption and usage.
Rubrick, Inc. is seeking a Customer Experience Manager. The Customer Experience Manager is a key role within the Customer Support organization. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the primary point of contact, driver, and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in Rubrik as the leader in cloud data management. The position's objective is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.
Blue Cross Blue Shield of Michigan is looking for a Customer Experience Design Lead. The Customer Experience Design Lead will lead CX improvement initiatives using human-centered, lean start-up methodologies. This is a role focused on holistic, omni-channel experience design from concept to production. This CX Design Lead will be responsible for leading internal project teams and cross-functional "design sprint" teams to improve every stage of the end-to-end customer lifecycle. This role requires hands-on strategy formulation, sprint design and facilitation, journey and concept design, qualitative research and partnering on implementation.
Planet Interactive is looking for a Program Manager, Digital Customer Experience. The digital center of excellence is a functional group within business operations comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes. The Program Manager reports to the Program Manager Team Lead and plans and orchestrates delivery of business programs and integrated digital customer experiences.
(South San Francisco, CA)
Fidelity Investments is seeking a Customer Experience Associate. The position of the Customer Experience Associate is a non-licensed role at Fidelity Investments, located in the Investor Center. You are the first point of contact when a client enters the Branch. You will be responsible for welcoming clients and guests upon arrival, determining the direction of the customer experience based on client preference, orienting the client to the branch, assessing client needs while delivering an exceptional customer experience.
Les Mills US is seeking a Customer Experience Manager. We are looking for trusted advisors to help our facility partners on wide-ranging operation challenges to help their members fall in love with fitness, so they want to work out. Our Customer Experience Manager partner with leaders to help them think differently and elevate their business. This is what motivates us to continuously improve in this ever-evolving and truly life-changing industry. We're excited to help our partners find the solutions that best fit their unique identity.
(New York, NY)
Verifly is looking for a Customer Experience Champion. Verifly is looking for a Customer Experience Champion to take our digital and over-the-phone customer experience to the next level on a Full-Time basis. Our experience team plays an irreplaceable role in our success as a company. The perfect candidate aspires to be a fantastic advocate for our customer, delivering superior service and helping design the best policies and infrastructure in the world.
(New York, NY)
80Twenty is seeking a Head of Customer Experience. This position will lead a team of 20+ professionals to achieve business objectives and exceed customer expectations. Direct and lead all aspects of the customer experience function, including strategies, policies, objectives, initiatives, vendors and people. Coach and mentor the people on the team. Promote environment of professional development and employee engagement and more.
(San Francisco Bay Area, CA)
Nelson Company is looking for a Customer Experience Specialist. We are looking for a motivated and creative 'customer-first' individual to help drive our virtual Concierge service. We are looking for an empathetic, service-oriented personality with a willingness to do whatever it takes to creatively solve problems. You'll help grow our virtual Concierge service working hand in hand with your teammates in Customer Experience, Hospitality and Product Operations. You'll manage a series of shifts covering our Concierge SMS, Phone, Email and Web Chat support with a laser focus on delivering a world class support experience. You are ultimately responsible for ensuring swift yet memorable solutions for our customers.
(San Francisco, CA)
Coterie is seeking a Customer Experience Manager. We are looking for a dynamic and collaborative leader with a passion for building strong teams and innovative experiences to fill the role of Customer Experience Lead. You will be responsible for leading and developing a team as they oversee systems, communications, partnerships, and processes to enable the CX teams to deliver on growth expectations. Above all, you will ensure that we are offering a first class customer experience as our business grows. You will also partner closely with Operations and Fulfilment and the position is based in New York.
(New York, NY)
Roomie is seeking a Customer Experience Associate. Roomie is looking for an enthusiastic, positive Customer Experience Associate to be the face and voice of the company, representing Roomie across all contact media (phone, email, chat). The Associate acts as a Customer Advocate and a Brand Ambassador. They are responsible for taking care of the customer's inquiries and concerns, while advocating for Roomie in every interaction.
(New York, NY)
Joany is looking for a Customer Experience Manager. As the company's Customer Experience Manager, you'll work closely with the Chief Customer Officer in delivering an unparalleled customer experience in the healthcare industry. You will be responsible for updating and adding to the Customer Journey, ensuring our bar is continually raised. You should be creative and proactive about customer communication, and also KPI-driven as we rely heavily on data to help guide the way.
(Los Angeles, CA)
Theatro is looking for a Customer Experience Manager. The Customer Experience Manager works closely with Sales Executives as the retail and app expert to assist in building the customer relationship (store and HQ), identify required standard operating procedures, define success criteria opportunities and focus on activities that lead to conversion, growth and renewal.
Robert Half is looking for a Customer Experience Executive. A well established company in the Albany area is seeking a Customer Experience Executive to help lead a client transformation. Responsibilities include setting an inspirational vision and establishing clear objectives, goals and milestones for the customer experience strategy; Driving continuous improvement and positive change to improve service levels and increase customer satisfaction; Acting as a content expert on emerging customer experience trends and best practices; Measuring and observing customer usage and satisfaction, and incorporating those findings into product and service developments; Identifying and implementing industry best practices, strategies, and processes to support a best-in-class service experience; and Working closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.
Express is seeking a Customer Experience Analyst. This position is responsible for participating in the development of long-term strategies necessary to optimize in-store experiences for our internal and external customer. They will analyze performance metrics to identify sales, experience and profit trends and opportunities through weekly reporting. They will convert data into deliverable actions through the use of store training and technology resources.
Surescripts is looking for a Customer Experience Program Manager. The Customer Experience Program Manager will lead multiple, large, concurrent, cross-functional Customer Experience Improvement Initiatives using tools and techniques of Program Management, Continuous Improvement, and Six Sigma to increase Customer Satisfaction and Customer Loyalty. Initiatives will at times require interfacing with Customers and Suppliers, Executive Management, Subject Matter Experts as well as Process Owners, Stakeholders, and Project Sponsors.
ABB is looking for a Customer Experience Specialist. ABB is seeking a Customer Experience Representative for its Wauwatosa, Wisconsin location. Customer Experience Representative will be responsible to provide superior service to customers including order management, communication, problem resolution, and follow through. Customer Experience Representative's responsibility includes collaboration with other functions to provide responses to customers' requirements while also anticipating future needs.
Pegasystems is looking for a Customer Experience Specialist. Pega is changing the way the world builds software. In this role, you will support all aspects of the Pega's Customer Reference Program by maintaining, tracking and coordinating communications with internal and external parties to ensure the success.Providing administrative support for Pega's Customer Reference Program, you will support senior management in research and strategic projects to strengthen and transform the program to meet the changing demands of the business.
Centre Technologies is seeking a Customer Experience Representative. In this role the individual will maintain and expand relationships with existing customers at multiple levels within the organization and focus on overall customer experience in every aspect of interaction with Centre. Act as the voice of the customer within Centre and work with other internal groups to come up with solutions to recurring customer concerns.
Camping World is looking for a Customer Experience Manager. A CEC Rep is our first impression to our customer, their job is to "meet" and engage our customer online. Building value in the company and advance the customers buying process by providing research assistance and suggestively selling. We are a resource to our customers by words and actions proving that nobody can support their family's travels like Camping World.
(Island Lake, IL,)
Cree is looking for a Customer Experience Analyst II. The Collaboration and Communication role is a special role serving as a 'Customer Advocate' focused on communications and driving the adoption of IT services internally within Cree for our 7000+ end users worldwide. Cree IT is a global organization with hundreds of e nd-user services enabling productivity and business transactions. You will wear two major hats - 'User Advocate' and 'Communication Analyst'.
CBX is looking for a Chief Operations & Customer Experience Officer. The Chief Operations and Customer Experience Officer will direct and coordinate the internal structure of the organization based on company policies, goals, and objectives to ensure an efficient work environment where deadlines are met consistently. The goal is to ensure that all operations teams follow all procedures and controls and add the maximum value to our company. The Chief Operations and Customer Experience Officer is also responsible to build a culture among the organization where our customers receive a consistent superior service, so as to facilitate the success of our business.
(San Diego, CA)
Abbott is seeking a Customer Experience Director. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. The Regional Customer Experience Director determines execution strategy and tactical plans for maintaining base business; driving growth for value expansion and delivery ultimate customer experience for the Customer Experience Organization in the Canada.
24-7 Intouch is seeking a Customer Experience Coordinator. The CxC will report to the Vice President of Customer Experience and will provide internal support on projects designed to identify, resolve, and implement solutions and improvements to the customer experience. The ideal candidate is a collaborative, diligent and analytical individual who can successfully take on a wide variety of behind-the-scenes responsibilities for our clients while learning the ins and outs of the BPO industry.
Merck is looking for an Associate Director, Customer Experience and Engagement. Using your strong expertise in designing and delivering positive customer experiences, you will gain an understanding of the Merck Canada strategy, the brand strategies and their respective end-to-end patient journeys, in order to ensure we deliver the right promotional strategies and engagement experiences. In this role, you will be responsible for leading a team of Customer Engagement Managers, providing coaching and feedback in order for them to effectively lead their agile teams in defining and executing our customer engagement, promotional strategies and integrated marketing campaigns for Merck Canada brands.
President's Choice Financial is seeking a Senior Manager, Customer Experience. The Senior Manager, Customer Experience will be responsible for ensuring the delivery of a PC branded Customer Experience across the contact centre channel including oversight of training and quality management, sales performance and service delivery areas of the MasterCard business and other products as assigned. This individual will also be the key operational contact for projects and initiatives and will be charged with ensuring that all changes are seamless to the cardholder.
Cisco is looking for a User Experience Designer, Customer Experience. Cisco's Customer Experience Design Group is looking for a User Experience Designer to work with us to reimagine the customer experience across the entire lifecycle of our portfolio from sales, to support, to product renewal. You will work on initiatives that range from building out design-centric proof-of-concepts, to digging into the details of strategic products to transform them into something our customers can't live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them, while meeting product requirements and business needs.
Slack is seeking a Customer Experience Agent. This is a role that requires a broad skill set to be successful. Not only will you be directly responsible for keeping Slack's customers happy, productive, and ensuring they have the best possible experience, but you will also spend time working with the product development team to share customer feedback and insights and to test new features before release to help us build the best possible product for our customers.
Canada Post is seeking a Manager, User Experience. The Manager, User Experience leads the design on a variety of projects focused on customer-facing digital applications. Advocates for our users in strategic and tactical discussions, incorporating business requirements and technical constraints into an optimal user experience. Collaborates with product owners and other key stakeholders to deliver a unified, cohesive user experience across our suite of digital applications and self-serve tools that support and reinforce Canada Post's vision, brand, and business growth.
Loblaws is looking for a Customer Experience Coordinator. The Customer Experience Coordinator serves as an ambassador for Best Buy for Business, providing an excellent shopping experience for BBfB online store customers by effectively clarifying information requested then researching, locating, and providing the required information. This individual will work with internal and external teams to resolve problems by identifying issues, researching and exploring answers and escalating unresolved problems. In an effort to educate and inform clients, the Customer Experience Coordinator will also present and promote additional services and recognize opportunities to direct customers to the Account Management team.
Datavalet Technologies is seeking a Customer Experience Manager. The Customer experience Manager (CEM) has overall post-sales ownership of the Client Service Experience (client satisfaction) and builds relationships of trust and integrity with partners and customers by demonstrating a comprehensive understanding of the customer's business requirements; and Datavalet's products and services that are used to support these requirements. The Customer Experience Manager (CEM) will also coordinate monthly Service Management meetings providing key performance metrics reporting; and be an escalation point for strategic and VIP accounts. This role supports advocating for the customer internally and addressing all concerns related to reporting, contracts, service level agreements (SLA and SLO's), billing, maintenance and support of the services provided.
EPICURE is seeking a Customer Experience Representative. As a Customer Experience Representative (CER), you will be responsible for answering inquiries from our amazing Consultants and customers through various communication channels. You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs. You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a CER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.
(North Saanich, CA)
Air Canada is looking for a Customer Experience Manager. As a Customer Experience Manager - Airport Operations, you will play an important leadership role in our ambition to be a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers' expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers' needs, while providing proactive and empathetic leadership to our team.
Jax Brands is seeking a Customer Experience Specialist. The Customer Experience Specialist is involved in the consumer journey from the very beginning. We care about our customers, and we want them to enjoy our concert. If you are looking to join our band of passionate, and enthusiastic professionals, that are working together to hone their business acumen, grow as a team, and rapidly develop into outstanding Customer Experience Specialists, then look no further.
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