Freddie Mac is seeking a CX Insight Senior Director. The ideal candidate has demonstrated insights and analytics experience is passionate about customer centricity and loves data and research. You will be responsible for setting strategic guidelines and scoping analytical projects for the team, socializing insights throughout the organization and collaborating with internal clients. You'll be challenged and grow your craft by interacting, understanding and serving some of the most complex organizations in any industry.
Signet Jewelers is seeking a Senior Customer Experience Analyst. The Senior Customer Experience Analyst will manage the daily functional components of Signet's customer experience measurement and Voice of Customer program by tracking key KPIs (NPS, CSAT), executing root-cause diagnostic analysis to identify, report, and prioritize experience pain points across Signet banners. As a member of Signet's Customer Experience COE, he or she will manage a centralized experience measurement platform and capability roadmap (Medallia), perform ad-hoc analysis and daily reporting to support inner and outer loop net promoter activities, including but not limited to closed loop support and coaching for field and care teams.
MaritzCX is looking for a Senior Director, Strategic Consulting. The Senior Director, Strategic Consulting is a key role in driving high value for organizations by enabling them to use the insights generated by technology and research solutions to drive real changes within the business which lead to tangible financial results. This role provides sales support for consulting services & CX strategy and program design, delivers consulting services solutions across all 5 global business units, and manages the overall consulting services operation (resourcing, delivery partnerships, quality assurance, etc.). This role could require up to 50% travel during peak times.
Texas Health Resources is seeking a Product Strategy Consultant. This position is responsible for driving digital product and feature priorities across the spectrum of THR's digital and consumer experience, including web, mobile and social. In the quest to maximize user satisfaction and engagement, this position will integrate digital best practices, usability studies, business and consumer needs and benefits, and market analysis into digital product requirements. This position will leverage web metrics and consumer data to drive decision making and strategy results in highly effective, and continuously improving, digital applications.
Druva is seeking a Director, Customer Experience. The Director of Customer Experience is a proven leader who will define, create and execute innovative strategies that deliver a consistent and world-class service experience for Druva customers. This highly visible role will drive best-in-class online support experience including customer-community engagement, in-product service experience, and effective learning/training programs.
TCF Bank is looking for a Customer Experience Director. The Customer Experience (CX) Director will lead, influence and drive the organization to work together for optimum customer experience delivery. Working directly with the Wholesale Banking executive team, officers and stakeholders, this role will translate enterprise priorities into a CX roadmap. The roadmap will support listening and understanding customer attitudes, needs and behaviors in support of TCF strategy. In addition, the CX Director will be an advocate for customers through journey architecture, operational efficiencies, systems and technology needed to execute on priorities.
Panduit is seeking a Customer Experience Advocate. In the Customer Experience Advocate role at Panduit, your primary mission will be to deliver top-notch service as you respond to internal and external B to B customer inquiries from a variety of channels including phone, email, fax, and/or chat, and care for them from initial contact to resolution. In this vital role, you will receive highly developed training to become an expert on our product offerings, solutions, and product maintenance, and, as a result, you will be able to seamlessly answer questions, resolve problems, and ensure that customer inquiries are met with a high level of satisfaction.
(Tinley Park, IL)
Meijer is seeking a Customer Experience Manager. This position is responsible for strategic oversight and direction as it pertains to customer feedback, mystery shopping, customer comments, and initiatives that impact/improve the customer experience at Meijer.
(Grand Rapids, MI)
CEM is looking for a Customer Experience Manager. The Customer Experience Manager is responsible for integrating and analyzing data from multiple quantitative as well as qualitative sources, being capable to interpret the outcomes and support the taking of strategic business decisions, programs and provide guidance to personalize the global client animation plan.
(New York, NY)
Boxy Charm is looking for a Customer Experience Manager. As part of Boxy Charm's mission to think of our Charmer's (members) first, we are looking for the right person to help us to continue to improve their experience. The role is to be the Charmers' advocate. We are looking for the right person with a mix of quantitative, consultative, and facilitative/leadership skills. The successful candidate will have a documented track record in driving change, improving and communicating processes and will know how to be effective in a fast-paced environment.
(Pembroke Pines, FL)
US Bank is seeking a UI Customer Experience Manager. U.S. Bank is dedicated to creating a simple, modern and fast digital experience. In order to accomplish this, we are seeking a highly motivated and hands-on UI Manager to drive enhancements on the rapidly growing B2B platform that is built for Corporate Trust, Custody, and Fund Services clients. The role is 60-40 (Manager/Hands-on) and is accountable for managing a growing team of 5-8 highly skilled UI developers to deliver a superior experience. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.
Station Casinos is looking for a Manager of Customer Experience. Under the direction of the Director of Interactive Marketing, the Customer Experience Manager's role is to design and optimize customer journeys for digital communications channels based on data, industry trends and accepted best-practices. This applies to known and new Guests.
(Las Vegas, NV)
Asurion is looking for a Sr. Manager, Customer Experience. The Senior Manager of customer experience strategy will serve as a strategic partner to teams across the organization, including product, technology, operations, and customer care, to understand strategic challenges and design learning plans that capture customer needs, desires, and feedback to inform innovation cycles and enhance our service delivery experiences. Strong communication and critical thinking skills combined with a passion for the customer and innovation are critical to success.
Murphy-Hoffman Company is looking for a Director of Customer Experience. The Director of Customer Experience will help create and/or manage customer survey programs. Collects analyze and interpret customer interaction data from various sources to identify requirements and information useful in optimizing customer experience and loyalty. Establishes metrics for defining levels of customer engagement and relationships.
Kohl's is seeking a Manager, Customer Experience Research. The Manager, Customer Experience Research manages, leads and executes thematic research activities that drive experience design throughout the entire product development lifecycle for highly strategic digital experiences. They ensure timely execution, reporting, and development of innovative design research frameworks, processes, and methodologies across the research practice.
Deluxe is looking for a Director of User Experience. The Director - Experience Manager will drive strategies and vision that enables development of innovative digital solutions for Small Business Services. This role will proactively work with Deluxe leadership to drive customer experiences that exceed customer expectations and achieve business goals. Through effective leadership, the User Experience Manager will develop a team of UXers that will deliver meaningful experiences from exploration, strategy, feedback to implementation.
(Saint Paul, MN)
Bristol-Myers Squibb is seeking a Director, Customer Experience. The Director Customer Experience will lead BMS efforts for the design, development, implementation of the customer experience strategy across the entire enterprise. In this position, the leader will set the worldwide strategic direction, develop the CX roadmap and oversee the execution of all the worldwide initiatives to differentiate BMS's customer experience. In this position, the leader will work very closely with the markets to adapt and localize customer experience and ultimately have it become part of the daily work in the markets.
West Monroe Partners is seeking a Director, Customer Experience. The Customer Experience Practice is focused on helping clients accelerate to today's pace of change. We do this by operationalizing customer experience. We craft strategies for a digital world that revolutionize the way our clients do business. Being practitioners, we'll help clients design new operating models and then actually implement them.
(Los Angeles, CA)
Framework Homeownership is looking for a Director of Customer Success. The Director of Customer Success will define, create, and lead the implementation and execution of innovative strategies that deliver a trusted, on brand, best-in-class service experience for Framework customers. The applicant must be an inventive, collaborative self-starter who thrives in the creative and fast-paced environment of a start-up and enjoys working with a diverse range of stakeholders. The Director reports to the Vice President, Brand Strategy and will work closely with Brand Marketing, Operations, Product, R&D, and Business Insights & Development.
(Saint Paul, MN)
Torstar Corporation is seeking for a Manager, Customer Experience. The Customer Experience and Engagement team is responsible for the strategy, planning, analytics, insights, and execution of all Customer Experience (CE) programs; with the goal of driving the increased customer loyalty and growth strategies for priority customer segments.
Walmart is seeking a Director, CX Design, eCommerce. The Director of CX Design establishes and drives the overall strategy for design, research and execution of Walmart.ca eCommerce site and apps. This is a key senior leadership-level role with significant responsibility, creativity, technical expertise, and business sense required. This role will be a peer to the heads of product management and technology. The position requires a laser-like customer focus, a data-driven approach to design, and awareness of current and best practices for mobile and online UX design. You will work collaboratively with Technology, executives, and other designers throughout the product development lifecycle.
Reliance Home Comfort is seeking a Director, Customer Experience. The Director of Customer Experience collaborates with stakeholders from all business units, and field teams to champion customer experience at Reliance. Develop a deep understanding of the key moments of truth required to create world-class customer experiences. Implement programs that deliver measurable improvement to our customer net promoter scores, reputation, and brand.
National Arts Centre | Centre national des is seeking a Senior Director, Visitor Experience. The Senior Director is accountable for ensuring that the NAC offers the highest quality of visitor experience that creates enduring positive memories, and for leading as Visitor Experience champion across the company, collaborating and enlisting the active engagement of multiple senior directors. At the NAC, we define visitors broadly in our goal to create a welcoming, diverse environment. Responsibilities include overseeing front of house customer-based departments which include the NAC's Box Office, ushers, visitor hosts, and reception.
Roots is looking for a Director, eCommerce & Digital Experience. As the Director, eCommerce & Digital Experience, you will be responsible for establishing strategic direction for current and future business growth of roots.com. Reporting to the VP of eCommerce and Customer Experience, you will help develop the strategic direction to achieve revenue growth, online market expansion, major site enhancements and development of projects to achieve high scores for customer conversion and customer satisfaction. Manage and collaborate with various internal resources across multiple departments and vendors to achieve company goals. Oversee department objectives, deadlines, and calendars in addition to achieving daily, weekly and monthly e-commerce budgets.
Fusebill is looking for a Director of Customer Experience. As the Director, Customer Experience, you will bring the voice of the customer to all areas of our business and will lead your team to create amazing and highly effective customer experiences through each stage of their lifecycle from onboarding to renewal. This is a dynamic position and you must be comfortable with frequent multi-tasking between management, technical, business, strategic, and planning activities with all areas of responsibility.
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