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This is page is updated around the 15th of each month.
Prime Therapeutics is hiring a Customer Experience Architect to acts as the voice of Prime's customers and helps teams think about and design experiences, in order to solve problems and enhance loyalty. This position is responsible for influencing every way customers interact with Prime Therapeutics, for multiple customer types (members, clients, and health care professionals), working in all channels (web, contact center, mail, text, social media, etc.), and considering people, processes and technology (Bloomington, MN).
Wolters Kluwer GRC division is looking for a Strategic Market Research, Sr. Manager to work out of the NYC office. The Strategic Market Research Sr. Manager will lead and manage all aspects of market research-including the highly visible voice of customer programs-and intelligence for the GRC business units and/or functional areas from design through reporting/presentations. You'll manage the full lifecycle of research studies including needs identification, research design/resourcing, project execution/management, analysis/interpretation of results, and recommendation/presentation development and delivery via a variety of modes (PowerPoint, interactive dashboards, etc.) (New York, NY).
E Source is looking for an energetic, passionate, and client-focused team-player to join our fast-paced, growing Consulting Solutions Group as a full-time Senior Consultant. The Senior Consultant is a mid-level position requiring at least three years of relevant CX experience. Strong candidates will have a deep background in Customer Experience, exceptional communication and presentation skills, a keen awareness of deadlines, and a mindset that compels necessary action from project stakeholders. The Senior Consultant reports to one of two Managing Directors, based out of E Source's headquarters in Boulder, Colorado. This position can be based anywhere in the U.S.
JPMorgan Chase Bank is hiring a VP Client Experience Project Manager for Commercial Banking (CB) Client Experience who will be a key contributor to understanding, analyzing, and executing opportunities that can materially improve how the CB interacts with its clients. The focus of this role will be analyzing and delivering insights based on key client experience impacting metrics, events and client complaints to help CB leaders understand a holistic view of the client experience and opportunities to improve. This hands-on role will also look across all CB businesses, meet with key leaders, and ensure critical client experience pain points are evaluated; including, but not limited to, technology, process work flow, regulatory controls and client communications across multiple channels (New York, NY).
Confirmit is hiring a Director, Customer Experience Consulting, who will join a team of consultants dedicated to helping Confirmit customers grow their CX programs to maturity, enabling transformational change that optimizes customer and employee experience while maximizing business goals. Reporting to the VP, the Director contributes to the growth and strength of the company in three primary areas: Consulting Design and Delivery, Sales Support, and Thought Leadership (San Francisco, CA).
West Monroe Partners is currently seeking a talented Consulting Manager, with expertise in Customer Experience strategy, implementation, and operations, to join our Customer Experience practice in Seattle. Our team mission is to help Sr. Executives and Boards build business value with strategies to accelerate their organization to sustainable advantage in the marketplace. We are looking for a leader with a strong background and the vision to help take our CX strategy practice to the next level (Seattle, WA).
Ipsos is hiring a Vice President of Customer Experience to work closely with a variety of individuals from clients to understanding their needs and developing business; senior team leaders to assure project accuracy and make sure that things stay on schedule. You get to share your many creative and analytical skills with your bright, coachable, talented team members on a daily basis, and you delight the client constantly. Variety is the spice, and you love new challenges, categories and situations. You will be exposed to a variety of research designs and just as wide a variety of client (Chicago, IL).
Oticon is hiring a Executive Director, Customer Experience who will be a member of the executive team, reporting to the President. In this new position he/she will drive overall business strategy and be responsible for the strategic and financial goals. He/she will coordinate efforts among the many departments and staff that interact with the customer from sales and marketing through product order and final fitting. This position will drive more efficient and effective customer interactions to ultimately drive sales through best in class customer service (Somerset, NJ).
Renew Financial is hiring a Vice President, Customer Experience to develop and implement a portfolio of initiatives designed to improve the end-to-end customer experience. The VP, CX will act as a change-agent inside the company for injecting new ways of thinking and acting with the purpose of delighting both channel partners and customers. This position will report to the Executive Vice President of Product and Strategic Initiatives (Oakland, CA).
ARI is hiring a Customer Experience Manager who will be responsible for supporting ARI's client retention efforts. The CX will focus on building relationships, capturing the voice of the customer and supporting the project management of client initiatives within a defined territory. In addition to client engagement and retention efforts, the CX will be responsible to effectively communicate client feedback throughout the organization. This individual will work directly with the Service Excellence Leadership Team to ensure client expectations are managed, communicated and executed upon. The CX will also have the responsibility to engage the sales team to support the addition of programs or considerations for an expansion of the contracted scope of work (Toronto)
Cogeco Peer 1 is hiring a Customer Experience Manager (CEM) designated to a number of key customer accounts and is responsible for maintaining and improving monthly reporting and general maintenance between these customers and the CP1 operations group. This role supports advocating for the customer internally and addresses all concerns related to reporting, contracts, service levels (SLA & SLO's), maintenance and support of the services provided (Montreal, Quebec).
24-7 Intouch is hiring a Director of Customer Experience (CXD) who will be a leader in contact center innovation. The ideal candidate will have strong strategic vision and the ability to translate voice of the customer feedback into tangible gains. This will be achieved by driving customer satisfaction, and guiding clients through the process of strategic vision. In addition, the CXD will have demonstrated a proven ability to add value through leading edge thought leadership in an enterprise level environment (Winnipeg, Manitoba).
Canadian Tire Corporation is looking for a Customer Experience Measurement Analyst to be responsible for the overall management of the Customer Service Index (CSI) program, which measures the customer experience in several environments including Bricks & Mortar, E-Commerce and Automotive Service. In this role, you will develop reporting, analysis and recommendations based on customer feedback to effectively enable decision making in support of the Customer Experience strategy (Toronto).
City of Regina is seeking a Director of Communications & Customer Experience who will oversee a staff of approximately 60 employees, including five managers. You will translate the City's vision, mission and direction into concrete plans and actions to engage our staff and our citizens. As a trusted communications resource and strategic advisor, you will work closely with the Mayor, Council and the Executive Leadership Team to anticipate and respond to issues of an operational or political nature. You will champion the Customer Experience Strategy for the organization to address a broad range of customer issues and questions (Regina, Saskatchewan).
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