ALSAC/St. Jude Children's Research Hospital is looking for a Senior Research Manager. Under the instruction of the Director of Donor Experience Insights & Strategies (DXIS), the Sr. Research Manager is responsible for the execution of multiple customer experience research projects with rigor and accountability. Project work involves complex research design, data collection, analysis, and reporting to help guide program development, marketing strategies, and customer services. The Sr. Research Manager leads and prioritizes a portfolio of new and evergreen projects, including oversight of research support staff. The Sr. Research Manager builds strong relationships with internal clients, partners, and 3rd party companies.
Citizens Bank is looking for a Customer Experience Segments Director. As the Vice President, Customer Experience Segments you will lead a team of experience professionals in driving near term and long term customer experience improvements for Citizens customers. You will lead a team in taking a customer-centric approach towards taking action - leveraging deep consumer insights and translating them into actions. Your team will synthesize inputs from primary research, secondary research, operational data, customer issues/complaints and social media to create objective roadmaps. The team will provide deep segment specific expertise in delivering a coordinated roadmap of segment specific experience improvements to drive increasingly simplified and personalized experiences.
San Diego County Regional Airport Authority is seeking a Manager, Customer Experience Design. The Customer Experience & Innovation Department is looking for a self-directed individual with demonstrated experience design and leadership skills in a Manager, Customer Experience Design role. The ideal candidate will lead the Customer Experience Design team to create a customer journey map, identify customer personas and influence passenger experience as they travel through the San Diego International Airport and much more.
(San Diego, CA)
Blue Cross and Blue Shield of Alabama is looking for a Member Experience Leader. The Member Experience Leader will develop and lead a team including the design program, member-centric culture transformation, and Medicare member experience measurements and insights. The incumbent will regularly interact with leadership, business partners and organize cross-functional collaboration and lead the governance committee. This Leader will be a seasoned, resilient and collaborative Customer Experience (CX) leader with the leadership skills to inspire change and create a vision for the organization to support our Senior member's experience.
Qualtrics is seeking an XM Catalyst. This is a senior role that will craft scalable XM advice that will bring impact to current and prospective customers. You will work with the XM Institute team to build groundbreaking research, codify best practices, and educate and train Qualtrics staff, prospects, and customers. Do you have a combination of intellectual curiosity and a history of getting things done? If so, this could be the job for you. In addition, you will demonstrate your strong presentation skills to represent Qualtrics at industry events and evangelize the work we do internally and with key customers. Finally, you will be passionate about and believe in our culture and values. You will believe in making work a positive experience for yourself and for your co-workers, and be willing to strap in and enjoy the ride!
Parker Hannifin Corporation is seeking a VOC Business Support Specialist. The Voice of Customer (VOC) Business Support Specialist will be responsible for supporting the data management process for VOC programs including relationship and transactional surveys. The support includes both automated, semi-automated, and manual data processes, ensuring they run accurately on a pre-defined schedule. In addition, this role supports reporting projects required to drive Customer Experience (CX) across Parker.
Voya Financial is looking for a Customer Experience Director. Execute Customer Experience (CX) design and delivery projects in collaboration with journey owners while bringing to bear expertise in CX tools and methodologies which help to maximize Voya's Customer Solutions Group effectiveness.
Hyland is seeking a Director, Global Customer Experience (Remote Available). The Director, Global Customer Experience builds the strategy that helps drive customer loyalty and retention, instilling the voice of our customers into and across our global cross-functional teams. This position develops relationships with internal and external partners to share key findings, and provides timely updates to ensure a consistent understanding of priorities. The Director, Global Customer Experience leads a team that analyzes and interprets data to help drive customer loyalty.
ServiceNow is seeking a Customer Experience Journey Manager. The responsibilities of this position are to map, optimize, and enhance the end to end customer journey using a data-driven approach. You will partner closely with our Customer Insights team, internal partners, and customers to create journey maps and standard operating procedures to help the organization understand our customer's needs and improve their experience.
(Santa Clara, CA)
Accenture is looking for a Customer Experience Manager - Northeast. People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales. Customer Experience and Social professionals enable customer Strategy by identifying and tracking dynamic customer segments across all channels, modeling key interactions and delivering a continuum of relevant and optimal experiences.
Daily Harvest is seeking a Senior Customer Experience Manager. Daily Harvest is seeking an ambitious and customer-centric leader to build, develop and manage a team of associates who communicate directly with our customers to solve real-time issues, answer questions and respond to feedback. Our goal is to provide our customers with an impeccable experience, exceeding all expectations, not only with each and every shipment from Daily Harvest, but also each and every interaction. Reporting into the Director of Customer Experience (CX), you will be a dynamic leader with great judgment who can both inspire excellence and lead by example. You thrive in fast-paced and high-growth environments, and self-identify as a hustler who doesn't settle for anything less than WOW.
(Salt Lake City, UT)
Comcast is looking for a Supervisor, Customer Experience. Leadership role responsible for coaching, inspiring, motivating, guiding, and developing a team of customer experience agents that are focused on retaining customers who request to disconnect or downgrade services. Fosters a positive team environment that enables employees to maximize performance, progress their careers and become a promoter and advocate of the company. Customarily and regularly directs the work of at least two or more full-time employees or their equivalent.
(Saint Paul, MN)
ProAng is seeking a Customer Experience Lead. ProAg is seeking two new Customer Experience (CX) Leads to serve as chief advocates for our agents and policyholders. Armed with strong customer service experience, project management skills, intellectual curiosity, and a passion for Voice of the Customer (VoC), our CX Leads will work with cross-functional business partners to help the organization show the tangible ROI of customer experience investments and programs.
(Maple Grove, MN)
Polaris Industries is looking for a Specialist, Customer Experience Marketing. The ORV Customer Experience Marketing Specialist is responsible for building, developing and optimizing personalized campaigns across the entire customer journey. In this role you will own, implement and measure automated marketing campaigns and nurturing programs focused on cultivating leads, increasing customer engagement, driving re-purchase and owner advocacy.
24-7 Intouch is looking for a Director of Customer Experience. We're changing the way people think about customer service, and we need your help! We're looking for a Customer Experience Director to be a leader in contact center innovation. The ideal candidate will have strong strategic vision with the ability to translate customer feedback into tangible gains and drive customer satisfaction.
(Altamonte Springs, FL)
FlatRate Moving is seeking a Director Customer Experience. Customer Experience Director will be responsible for ensuring that customers are satisfied at all times. Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Additional tasks comprise of handling customer inquiries and resolving customer problems.
(Bruckner Blvd, Bronx, NY)
Live Love Polish is looking for a Director of Customer Experience. We're looking for a dynamic and collaborative Director of Customer Experience to join our fast-growing start-up. This role will be the #1 advocate for our customers internally and will work cross-functionally to ensure we are offering a first class customer experience as our business grows. You should have deep experience and interest in current and evolving customer experience and customer service trends.
(New York, NY)
Elysium Health is seeking a Director of Customer Experience. As our Director of Customer Experience, you will lead the customer experience strategy and customer communication efforts on behalf of the Elysium brand. Our customers, their well-being, and their education and pursuit of knowledge in advancing their approach to health is of top importance to Elysium. We are seeking a passionate, highly collaborative, expert-level communicator and leader to drive this core function of the Elysium team forward. This position requires a balance of innovative creativity, analytical thinking, and high-impact leadership capabilities to develop our existing Customer Experience workflow, and to scale the customer-facing organization through current and future periods of significant growth.
(New York, NY)
Calendly is seeking a VP Customer Experience. Calendly is looking for an experienced leader to manage our Customer Experience efforts and teams. The VP of Customer Experience will be responsible for delivering renowned world-class service to our customers and become an integral part of building the Calendly brand. Our ideal candidate will be the champion of the customer throughout the organization. They will be responsible for the long-term customer experience strategy and ensuring the team can scale to support overall company growth. Finally, this individual will play a key role in driving operational evolution, revenue, and profit growth at Calendly.
Armor Cloud Security is looking for a Customer Experience Manager. Customer Experience Manager's (CXM) are responsible for managing the customer relationship as it relates to the delivery of Armor services and building the strategic partnership within the CXM's customer portfolio. The CXM represents both the customer and Armor when interfacing between the customer and the Armor Operations teams, perfecting the art of advocacy and balance. The CXM maintains regular contact with his/her customers, is the first point of operational escalation, and surfaces additional growth opportunities to appropriate business teams to action.
AppDynamics is seeking a Customer Experience Manager. This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge. Works as the primary point of contact, driver, and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in AppDynamics as the leader in Application Performance Management.
ReedHein & Associates is seeking a Customer Experience Manager. As the Customer Experience Manager, you will manage and lead the largest team at Timeshare Exit Team, ensuring that our customers have a great interaction every time and a stellar overall experience. You will establish operational strategy and goals, develop service expectations that are delivered upon, and ensure that our customers find trust and value in every interaction with us.
Crunchbase is looking for a Customer Experience Specialist. Customer experience is a significant focus at Crunchbase. The team is responsible for supporting our users throughout the entire customer lifecycle. We help our community of users contribute to our expansive dataset, and our Crunchbase Pro subscribers understand the potential of our platform.
(San Francisco, CA)
Eaton is seeking a Customer Experience Leader. The Customer Experience Leader will lead our efforts around defining our Customers, their desired experience across all our platforms, and lead the development of the strategy and metrics associated with a world class experience. The incumbent will contribute to the creation self-service solutions for our customers through software leadership. This position works with all levels of the organization from the executive leadership team to front line leaders to develop strategy and drive execution. This role requires communication excellence, project management, data driven decision making, cross functional collaboration, and the ability to drive change management across all levels of the organization.
(Peachtree City, GA)
VIA Rail Canada is seeking a Manager, Customer Experience. As Manager, Customer Experience, you will manage, supervise, coach and develop Customer Experience staff in the performance of a broad range of customer service touch point activities related to stations operations, including: overseeing day to day employee activities, conducting employee performance and regulatory audits, overseeing Union, Cobourg, Oshawa and Oakville Stations staffing levels, on time departures, handling emergency responses, customer issues and platform management, as well as maintaining ongoing external shareholder relationships.
SharkNinja is looking for a Customer Experience Specialist. SharkNinja is seeking a motivational individual who is passionate about and understands the value of delivering exceptional consumer experience. The Associate will review and report out on key product trends at SharkNinja ranging from qualitative behaviors of consumers as well as KPI/metrics. The Associate must provide valuable and actionable insights to the Customer Experience leadership team on how to improve the business/strategy while maintain the highest standard of customer service. The Associate is also responsible to communicate and follow up implementation of various recommendations made by the Consumer Excellence Team. These recommendations may take the form of process reviews, new KPI introductions, and deep dive analysis and business transformation projects.
Abbott is looking for a Customer Experience Director. The Regional Customer Experience Director determines execution strategy and tactical plans for maintaining base business; driving growth for value expansion and delivery ultimate customer experience for the Customer Experience Organization in the Canada.
Volvo Cars is seeking a Director, Customer Experience. Director, Customer Experience is charged to lead the transformation and sustainability of the Volvo Car Customer Experience in Canada. The incumbent will own the framework and development of the end-to-end Customer Experience journey, work closely with the Volvo team and Retailer Network to create modern, intuitive and effective system to improve customer satisfaction and loyalty for the Volvo Car business in Canada.
(Richmond Hill, CA)
ApplyBoard is seeking a Director of Customer Experience. ApplyBoard is looking for a Director of Customer Experience who has a successful track record of being an effective, creative, and innovative leader who will execute strategies that deliver a consistent and top notch customer experience for ApplyBoard end-users. The Director of CE will be responsible for driving customer engagement, streamlining customer experience workflows and provide effective continuous learning and enablement programs for the Customer Experience team.
Hydro One is looking for a Customer Experience Advisor. The Customer Experience Advisor is responsible for supporting the successful creation and delivery of customer related strategies, developing customer analytics, and monitoring and analysis of customer related data and research, including marketing and segmentation for customers. They will also be responsible for supporting the development of the Customer Experience Roadmap and various customer related initiatives.
Slack is seeking a Customer Experience Manager. As a Customer Experience Manager for Slack, your goal is to make our customers successful and to inspire your team to go the distance to delight them. This role requires strong leadership, time-management, and communication skills. Not only will you be directly responsible for keeping Slack's customers happy and productive, you will have a team of talented individuals looking for your guidance to help them reach their goals and grow in their careers. You will communicate openly and regularly with your team members about their performance, aspirations, and well-being.
Aptos Retail is looking for a Customer Experience Leader. The Customer Experience Leader reports directly to the VP of Customer Experience and will play an important role in helping to drive initiatives that will bring our strategy of 'engaging clients differently' to life. This is a challenging position working in a very fast paced environment, with a sole focus on the experience of our customers, and what we can do to radically transform and improve it.
Brex is seeking a Customer Experience Associate. This is a role that requires strong communication, time management, and teamwork. Your exemplary character, passion, and understanding of what it takes to provide customers with the best experience possible will allow you to encourage positive interactions with our customers and inspire your team. You will implement solutions to inefficient processes and workflows, and contribute to meeting organizational goals.
Aviva Canada is looking for a Customer Experience Consultant. Customer Experience Consultants work in the Customer Experience (CX) team within Personal Insurance. CX Consultants collaborate across all of our customer-facing business functions, and apply their CX expertise, insights and knowledge to help ensure we deliver good outcomes for our customers. CX Consultants lead and support initiatives that improve the way we serve our customers, taking a data-driven approach to balance customer benefits with overall business benefits. In this way, the Customer Experience Consultant will influence change that positively impacts both customers and Aviva Canada as a whole.
Rakuten Kobo Inc. is looking for a Product Owner, Customer Experience. As the Product Owner you will report to the Director, Product Management and be a key contributor on the team. The ideal candidate has experience working on consumer-facing eCommerce websites and apps and is passionate about doing right by our customers. You are diligent, exhibit exceptional attention to detail, and are a strong communicator.
Cisco is seeking a User Experience Designer, Customer Experience. Cisco's Customer Experience Design Group is looking for a User Experience Designer to work with us to reimagine the customer experience across the entire lifecycle of our portfolio from sales, to support, to product renewal. You will work on initiatives that range from building out design-centric proof-of-concepts, to digging into the details of strategic products to transform them into something our customers can't live without. Most importantly, you relish interacting with customers, having your design ideas and assumptions tested, and using customer feedback and insights to create the best experiences for them, while meeting product requirements and business needs.
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