Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

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To join the CXPA, please click here: Become an Individual Member

CX Job Openings - United States and Canada

USA

Customer Experience Professionals Association is seeking a Chief Executive Officer. The CEO works in partnership with the Board of Directors to provide strategic and operational direction to the organization in collaboration with the association management company. The CEO serves as an experienced leader, a spokesperson for the association and an evangelist for customer experience. The position requires a strong combination of strategic thinking, program management, and both external and internal communications effectiveness. With a strong knowledge of the CX professional marketplace, this individual will have a roll-up-your sleeves approach to managing the association, collaborating with key stakeholders and supporting our members. This individual will have in-depth knowledge of developing and building strong partnerships with vendors, corporate sponsors, and other associations.
(Minneapolis, MN)

AAA National is seeking a Member Experience Design Manager. This role will lead efforts to design the future state of the Member experience in support of the company's member-centric strategy. The Member Experience Design Manager will serve as an advocate for members, working cross-functionally with business partners to facilitate, orchestrate, champion, and drive change via people, policy or system changes to improve the member experience.
(Orlando, FL)

PNM is seeking a Customer Research & Insights Analyst. The Customer Research & Insights Analyst helps PNM grow and expand its Customer Experience (CX) program. The analyst plays a leading role in leveraging research and operational data in order to drive positive change across the organization. This position is accountable for working across many different teams within the organization in order to synthesize multiple quantitative and qualitative data sets. The goal of the analyst's work will be to uncover and communicate opportunities to improve the company's customer experience and fulfill our goal of being easy to do business with regardless of the type of interaction or inquiry.
(Albuquerque, NM)

Airbnb is looking for a Community Support Analytics and Insights Analyst. The Analyst will support the business in delivering high-quality strategic analysis and reports for community support. A focused, hard-working and meticulous analyst, you will develop functional expertise in data analysis as well as in-depth and expert industry insight and knowledge providing the key insights and findings to improve how we support our customers. The analyst will be working closely with counterparts in Finance and Data Analytics both locally and internationally to help inform Global CS data analytics needs and models.
(San Francisco, CA)

New York Life is seeking a Consumer Experience Manager (CX). New York Life's Marketing group is seeking a highly qualified individual to join the Consumer Experience Center of Excellence based in New York, NY. This team is on the forefront of New York Life's evolution to a digital, consumer-centric organization - to empower our customers with the financial security to Be Good at Life. We are responsible for the design research, strategy, and measurement of an end-to-end experience for our consumers, clients, and agents. New York Life's unique omnichannel position, spanning digital, telephonic, and in-person channels, enables us to deliver a comprehensive experience to our clients and provides a unique opportunity for a passionate and talented experience professional to have significant impact on an evolving organization.
(New York, NY)

Dexcom is looking for a Director, Customer Experience. The Director, Customer Experience has the responsibility for leading, building and driving the Customer Experience globally at Dexcom. Collaborating with business leaders and customer experience advocates, the leader will set the strategic framework, roadmap, priorities and recommended investments which results in improved customer experience, engagement and sentiment.
(San Diego, CA)

LivaNova is looking for a Director of Global Customer Experience. The Director of Global Customer Experience is an exciting opportunity to join a pioneering company at a critical time in its growth. LivaNova has the most advanced technology in #Neuromodulation in the world. At the heart of this fast-growing company, the Director of customer engagement must be a creative, dynamic leader and an active manager who excels at leading a talented and engaged team.
(Huston, TX)

Springbox is seeking a Customer Experience Director. If you're a customer experience leader with a creative mind and are obsessed with the mobile technology world, please read on! Homesnap, the top-rated real estate app is seeking a Customer Support Director or Manager to join the Homesnap team based in Bethesda, MD.
(Bethesda, MD)

Deckers Brands is looking for a Director of Customer Experience. The Director of Customer Experience will ensure a high level of customer retention through continuous process improvement designed to drive high-performance outcomes and increase revenue generation. They will oversee and develop a department of 60 with 3 direct reports; provide coaching, mentoring and motivation to achieve personal and company goals. The ultimate priority and focus is to provide best in class service while delivering the companies short term revenue targets.
(Broomfield, CO)

Dirty Lemon is seeking a Director of Customer Experience. As Director of Customer Experience, you will represent the tone of voice for our brand by taking ownership of the back-end infrastructure of our sales and communication portal. This includes responding to and organizing the stream of inbound conversations along with strategizing routine outbound communication to improve retention and maximize reorder rates with current customers.
(Los Angeles, CA)

Hospital Careers is seeking a Director, Customer Experience. The Director Customer Experience will be responsible for leading the organization-wide efforts to accelerate changes and improvements in the processes, policies, practices, and outcomes so WMC becomes the best place to give and receive care. This individual will be responsible for planning, organizing, directing and controlling projects, programs, education, and change initiatives to achieve a consumer experience-centered mission. Ensure that consumer experience is always considered in critical organizational initiatives by overseeing the integration of consumer experience, including quality and patient safety, performance improvement, medical operations, patient access, nursing, and human resources.
(Winchester, VA)

Exact Sciences is looking for a Director, Customer Experience. The Director, Customer Experience serves as the voice of the customer for Cologuard® to implement strategies to deliver world-class customer service. This role is responsible for establishing and maintaining world-class customer service by continuously improving patient, provider, and payer experience.
(Madison, WI)

Druva is looking for a Director of Customer Experience. The Director of Customer Experience is a proven leader who will define, create and execute innovative strategies that deliver a consistent and world-class service experience for Druva customers. This highly visible role will drive best-in-class online support experience including customer-community engagement, in-product service experience, and effective learning/training programs. You will build and execute investments strategies that are customer-centric, lead cross-functional programs to create exceptional practice and standards for the entire organization.
(Sunnyvale, CA)

EXL is seeking a Customer Experience (CX) Leader. As a 'CX Leader' in EXL's digital consulting practice you will work with C-level executives through senior management to drive transformational change. You will develop strategies focusing on driving growth, efficiency in operations and transformative change in Customer Experience. Industry focus will include Financial Services, Insurance, Healthcare, Travel Transportation & Logistics and Utilities across fortune 1000 companies.
(Jersey City, NJ)

Blue Cross Blue Shield Association is seeking an Executive Director, Consumer Experience. In this position, the Executive Director will lead the CX vision and roadmap, grow consumer-focus at the Association and BCBS Plans, help to strengthen CX disciplines and capabilities at BCBS Plans by sharing CX best practices and developing CX tools and processes, and drive adoption of the BCBS Signature Experience and lean co-design program.
(Chicago, IL)

ServiceNow is seeking a Senior Director, Customer Experience. ServiceNow is transforming our focus on Customer Success to help drive customer loyalty and retention. We strive to create a highly valued experience for customers that drive measurable business outcomes. As one of our company's top initiatives, the Customer Experience team is helping us listen to our customers in a much more responsive and actionable way. As a Senior Director in the Corporate Strategy team, you will lead a business-critical team that designs and executes strategic Customer Experience initiatives in close partnership with functional leaders across Product, Marketing, Sales and Customer Success.
(San Francisco, CA)

University of Tennessee at Chattanooga is looking for an Associate Director, Customer Experience. In this role, you will work across the Pratt & Whitney Commercial Engines team to understand how we serve customers today and work collaboratively to define and execute a strategy to elevate our overall customer experience. You will build a vision for an integrated approach across P&W Commercial Engines that will lead to consistent and sustainable Customer Focus Teams (CFT) excellence and work closely with customers to better understand their needs and their expectations of us.
(East Hartford, CT)

P.volve is seeking a Director Customer Experience. We're looking for a Customer Experience Director to join our growing team! At P.volve, we put the customer first and we are looking for an experienced leader who can help us dive into the minds of our customers and focus on converting them into ambassadors and brand advocates.
(New York, NY)

Kohl's is seeking a Manager, Customer Experience Research. The Manager, Customer Experience Research manages, leads and executes thematic research activities that drive experience design throughout the entire product development lifecycle for highly strategic digital experiences. They ensure timely execution, reporting, and development of innovative design research frameworks, processes, and methodologies across the research practice.
(Milpitas, CA)

Deluxe Corporation is seeking a Director, User Experience. The Director Experience Manager will drive strategies and vision that enables the development of innovative digital solutions for Small Business Services. This role will proactively work with Deluxe leadership to drive customer experiences that exceed customer expectations and achieve business goals. Through effective leadership, the User Experience Manager will develop a team of UXers that will deliver meaningful experiences from exploration, strategy, feedback to implementation.
(Saint Paul, MN)

Guardian Life is looking for a Director, Customer Experience. The Director, Customer Experience will lead Customer Experience (CX) programs in the Commercial and Government Markets (CGM) business and will also play a critical role representing the Distribution Partner's perspective and providing direction to the organization to improve our Distribution Partners' experience, satisfaction, and loyalty. This Director will have access to and be highly knowledgeable about all relevant customer data, along with detailed knowledge of improvements being made via roadmap priorities and Agile Release Trains (ART). This role will ensure success of major CX projects, managing a team of two, and also taking the Distribution Partner view, leading the development of journey maps and determining and recommending where experience improvements need to be prioritized to maximize customer and business impact.
(Bethlehem, PA)

Ipsos in North America is looking for a Director, Customer Experience Research. This position is a leadership role that should excite anyone with a Marketing Research and Business Management background. This is a position that will allow you to present new tools and cutting-edge research to your clients. You will have the ability to work across qualitative and quantitative avenues to impact your client's business. You will work closely with CX leadership to anticipate, interpret and support client's business needs with innovative tools and resources. The best-suited candidate will be able to lead and manage a team that can successfully gather and interpret data that will drive client business.
(Chicago, IL)

Boar's Head Brand is seeking a Director, Customer Experience. This position will evaluate the distributor training programs to determine the degree to which the current programs effectively deliver on the needs and objectives defined by the company. A successful candidate will drive strategic thought leadership for the training function, introducing new functionality and capability, while ensuring that training activities align with organizational strategy and are conducted timely in a quality fashion in the field and in home office.
(Sarasota, FL)

Aquent is looking for a Director, User Experience Design, Apps. This Director will join their Customer Experience organization to play a key leadership role in shaping the user experience design for their app. This is a hands-on role. The Director of UX Design will be responsible for setting strategic design vision for key initiatives across business units and will manage of team of UX designers and UX manager(s) to realize their strategic vision. The Director of UX Design will apply their strong understanding of customer needs with an equally deep understanding of business goals to champion design solutions that deliver value to their business and customers.
(San Francisco, CA)

DoorDash is looking for a Director, Customer Experience. DoorDash is looking for a Director, Customer Experience to help re-imagine how we delight and retain our most important consumers, Dashers and merchants. This role will involve a mix of strategic, blue-sky thinking as well as the ability to turn ideas into plans and plans into reality. While prior relevant experience is always valued, most importantly this person will be a first-principles problem solver, have a strong analytical toolkit, and exhibit a relentless bias to action.
(San Francisco, CA)

Canada

Customer Experience Professionals Association is seeking a Chief Executive Officer. The CEO works in partnership with the Board of Directors to provide strategic and operational direction to the organization in collaboration with the association management company. The CEO serves as an experienced leader, a spokesperson for the association and an evangelist for customer experience. The position requires a strong combination of strategic thinking, program management, and both external and internal communications effectiveness. With a strong knowledge of the CX professional marketplace, this individual will have a roll-up-your sleeves approach to managing the association, collaborating with key stakeholders and supporting our members. This individual will have in-depth knowledge of developing and building strong partnerships with vendors, corporate sponsors, and other associations.
(Minneapolis, MN)

HSBC is looking for a Senior Customer Experience Manager. The role holder is responsible for representing the customer within the RBWM business and helping towards the transformation of RBWM into a customer-led business. The role holder needs to be able to advise the Head of Customer Experience & Customer Relations on all matters customer experience across channel, product, and proposition; to such an extent that Customer Experience is at the heart of proposition management and development. The role holder is strategic with a proven ability to build consensus and collaborate with stakeholders, grasp conceptual ideas and drive for best practice through design and implementation.
(Toronto, Ontario)

Roots Canada Ltd. is looking for a Director, Customer Experience. As the Director, Customer Experience you are responsible for the creation and execution of our customer experience strategy that is based on the culture of the Roots brand. Your goal is to ensure our customers receive a convenient, consistent and brand right experience while interacting with us that meets and often surpasses their expectations through the channels of their choice. As the leader of this team, you will play an integral role representing the voice of the customer within the larger Roots team, will drive innovation and a desire to be better.
(Toronto, ON)

TD is seeking a Manager, Customer Experience I. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
(Richmond)

Varitron Technologies is seeking a Customer Experience Director. The Customer Experience Director leads the team under his responsibility. He is responsible for customer satisfaction and the profitability of each of the accounts. He is responsible for account and contract governance as well as customer relationship management. His mandate is to ensure that our commitments can be met in terms of deadlines and any other agreements with the client. He ensures that a high level of customer satisfaction is maintained and that excess inventories are well managed. It contributes significantly to the growth of sales related to existing customers.
(Longueuil, QC)

Scotiabank is seeking a Manager, Customer Experience & Operational Effectiveness. The Manager is responsible for monitoring and assessing customer experience feedback and trends primarily through Pulse/NPS analysis and to recommend strategies intended to optimize the customer experience and overall operational effectiveness of the Fraud Management Department. The Manager is expected to possess a significant level of knowledge, expertise and critical thinking skills to identify, evaluate and recommend operational improvements to process, technology and organizational structure to optimize both the customer and employee experience.
(Toronto, CA)

VIA Rail Canada is looking for a Manager, Customer Experience. As Manager, Customer Experience, you will manage, supervise, coach and develop the day to day activities related to Station Operations. Your responsibilities will include a broad range of customer service touch point activities Stations Operations. Such as but not limited to, overseeing day to day employee activities, conducting employee performance and regulatory audits, overseeing staffing levels, on time departures, handling emergency response, customer issues and platform management as well as maintaining ongoing external shareholders relationships.
(London Station, CA)

Ceridian is looking for a Senior Manager, Customer Experience Marketing. In this role, you'll be responsible for developing and implementing customer marketing and communications programs to educate, inspire, and delight Ceridian customers. The successful candidate will plan, execute, measure, and analyze customer communication and marketing programs at various stages of the customer lifecycle. This will involve working cross-departmentally with our teams in product, sales, customer success, and marketing.
(Toronto)

Hudson's Bay Company is seeking a Customer Experience Manager. Customer Experience Manager is responsible for driving sales through developing the selling skills and behaviors of the selling associates, creating a high-performance team, and consistently coaching for optimal sales results.
Victoria, CA

Anatolia Tile + Stone is seeking a Customer Experience Director. The Customer Experience Director is responsible for employing design thinking and journey mapping to develop solutions that will improve the overall customer experience and embed a customer-centric strategy while leading the Customer Service team. The focus of this role will be to ensure fact-based, data-driven analysis and execution is applied to all aspects of the customer service department in order to drive innovation with a desire to meet and surpass customer and consumer expectations for an optimally brand right experience.
(Vaughan, ON)



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While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

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