Pivot Group, LLC. is looking for a Customer Experience Trainer. Where do you want to go? Pivot is a customer engagement agency that comes alongside our clients to help them comprehend their markets through our research division, connect with their audience through our marketing and creative services agency, and convert leads into opportunities through our training division. We are a group of dreamers and hard workers who love telling our clients' stories. We also love ice cream, because ice cream.
Nuance is looking for a Customer Advocacy Program Manager. Nuance is seeking a Customer Reference and Advocacy Program Lead to drive reference and advocacy engagement for Nuance Enterprise. Reporting to the Global Director of Customer Programs, you will fulfill and pursue incoming reference requests from across the organization, connecting prospects with positive and successful customer references to help Sales win and expand business, and to help Marketing boost awareness and generate new opportunities.
(Los Angeles, CA)
New Jersey Resources is looking for a Leading Customer Experience Analyst. New Jersey Natural Gas is seeking a Lead Customer Experience Analyst to provide multidimensional analytics and business unit reports consisting of pertinent and actionable information. Contribute insights on voice-of-the-customer and operational data from both external and internal sources. Research and identify best practices, trends and measures to evaluate and continually improve the customer experience across all traditional and digital channels.
City National Bank is seeking a Client Experience Insights Manager. The Client Experience Insights Manager is charged with helping to drive City National Bank's client-centric growth and competitiveness through deep client data insights and analytics. S/he will create and execute a plan to develop key capabilities and processes, and manage a data-driven understanding of the client experience across journeys and touchpoints, providing both continuous and ad-hoc client insights services in support of enterprise and business segment client experience strategy and initiatives. This includes but is not limited to client experience measurement, Voice of Client, enterprise feedback management, journey analytics and client interaction and financial analytics from multiple data sources, leveraging a portfolio of technology solutions.
(Los Angeles, CA)
Securian Financial is seeking a Customer Experience Measurement Consultant. This role is an individual contributor who works with a cross-functional group of subject matter experts including, business areas, customer analytics, technology, research, and experience designers, to help the organization use a wide variety of methods to show the tangible ROI of customer experience investments and programs. This role will help the organization leverage and correlate voice of the customer, operational and financial metrics to inform the customer experience. The ideal candidate will function on a strategic level, as well as technical and operational levels.
(Saint Paul, MN)
Equifax is seeking a Senior Director - Customer Experience Strategy. The Director of CX Strategy understands what it means to be obsessed with the customer; always putting yourself into the shoes of the customer and having a passion to deliver a best-in-class and measurable experience. With a solid understanding of the digital marketing landscape, you have a proven history of developing customer experiences grounded in research and insights, and have served as the CX expert communicating complex ideas to senior leaders.
Numotion is seeking a Director Customer Experience PMO. The Director of Customer Experience PMO is accountable for directing the strategic planning regarding customer centric projects. They are accountable to develop and research and recommend strategies, structure and technology to continuously improve our customer experience. Through intimate knowledge of business processes, job functions and technology this role will improve our customer service function. The Director of Customer Experience PMO will manage overall portfolio issues and risks as well as the coordination of staff required to successfully complete assignments.
Grifols is looking for a Director of Customer Experience. The Director of Customer Experience - IV Tools, Hospital Global Marketing will oversee strategic activities/planning as well as the development of core global engagement tools to be used with customers, partner with sales to ensure that global strategies are realized across regions. He/she will also play a critical role in cultivating and managing relationships with industry experts and key opinion leaders (KOLs).
(Triangle Park, NC)
SCAN Health is looking for a Director Customer Experience. This role will be accountable for leading, building and driving the Member Services customer experience strategy. Accountable for directing the strategy and supporting Operations in the Member Services department and assuring that services provided to SCAN members are delivered effectively and efficiently, maintaining customer satisfaction through prompt, courteous, and thoughtful service. The leader in this position will use creative ideas, an iterative mindset and keen ability to solve problems in a unique way, with the advanced skill set to drive toward measurable, data-driven results.
(Long Beach, CA)
BlackRock is looking for a Client Experience, Director. The Director of Client Experience will lead a small team focused on optimizing the client experience and client engagement model. He or she will be responsible for driving the successful planning and implementation of new technologies across the client journey that will help transform the way client services are delivered through increased end-to-end automation and digitization. This person will be responsible for defining, measuring and reporting on our success metrics both internally and with clients.
Verizon is seeking a Director - Service Assurance & Customer Experience. As a Director on the Global Technology Solution team, you will be responsible for leading development for the Digital Customer Experience and the Service Assurance platforms supporting Verizon Business Group. You will be responsible for envisioning / implementing the future state of these mission critical platforms while maintaining and improving on current operational/functional KPIs.
Iris Nova is looking for a Director of Customer Experience. We are seeking a dynamic, passionate and driven individual to join the team as our Director of Customer Experience. Intimate and timely customer communication is the foundation of our brand; this position requires a creative approach to maintaining and streamlining our existing CX workflow with an emphasis on innovative technologies to help further this achievement.
(Los Angeles, CA)
Avocado Green Mattress is looking for a Director of Customer Experience. We're seeking a talented and tenacious individual to lead our Customer Experience Team; One who can effectively continue the transformation of our vision to reality, while inspiring our team members to reach their full potential. This role is on-site at our DTLA office, and offers a high level of autonomy and creativity in pursuit of excellence.
(Los Angeles, CA)
Oura is looking for a Director of Customer Experience. As the Head of the North American Customer Experience team for Oura, you'll manage and lead one of the fastest growing teams at Oura, ensuring that our customers have a great interaction and overall experience. You'll establish operational strategy and goals, ensure we have clear and exciting development plans for our team, deliver established service expectations at a planned cost, and ensure that our customers' trust and safety is secured. Just as importantly, you'll build out our North American presence, manage and develop a team of high-performing associates, and managers who are based in either our New York // SF office, or remotely throughout the country!
(San Francisco, CA)
Deckers Brands is looking for a Director of Customer Experience. This role is responsible for overseeing the Wholesale Customer Service operations in the company's largest Regional base covering 5 brands, $900M+ in regional wholesale revenue, 3,900+ customer accounts, and 150+ Sales Reps both in house and independents. The Director of Customer Experience will ensure a high level of customer retention through continuous process improvement designed to drive high performance outcomes and increase revenue generation. They will oversee and develop a department of 60 with 3 direct reports; provide coaching, mentoring and motivation to achieve personal and company goals. The ultimate priority and focus is to provide best in class service while delivering the companies short term revenue targets.
Bristol-Myers Squibb is seeking a Director, Customer Experience. The Director Customer Experience will lead BMS efforts for the design, development, implementation of the customer experience strategy across the entire enterprise. In this position, the leader will set the world wide strategic direction, develop the CX roadmap and oversee the execution of all the world wide initiatives to differentiate BMS's customer experience. In this position, the leader will work very closely with the markets to adapt and localize customer experience and ultimately have it become part of the daily work in the markets.
Bardy Diagnostics, Inc. is seeking a Director of Customer Experience. Currently, we are looking for a Director of Customer Experience to join our Customer Experience Team who is passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. The right individuals will join a dynamic and fast-paced start-up environment and work with cross-functional teams to raise awareness about BardyDx and our innovative CAM Patch, and to drive market adoption of the CAM Patch as the new standard of care in cardiac monitoring.
Comcast is looking for a Sr. Director, Customer Experience. This role will be responsible for providing leadership and direction within the department and works on a cross-functional team that will manage the strategic process transformation effort across all business lines for the Company. Acts as a part of a core team that includes field representation and partners in various organizations who will support the direction for best-in-class' operating models and practices. The team will be responsible for defining a cohesive plan that captures the aspects of technology, people, and process and will support the delivery with a focus on Net Promoter System, planning, change management, and communications. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Interprets business strategy and develops organizational objectives to align with this strategy.
Speedway Motors, Inc. is looking for a Director of Customer Experience. The Director of Customer Experience will lead continuous improvement in customer experience, amplify our culture and lead the adoption of new communication channels and tools. In this role, you'll serve as the chief customer advocate, provide thought leadership across the entire spectrum of customer experience interaction with a heavy emphasis on digital communication, and develop a strong understanding of the markets we serve and our customer demographics.
Microsoft is looking for a Director, Customer Experience and Influence (BPM Manager). The Digital Experience & Engagement organization plays a critical role in defining go-to-market initiatives that will drive growth and increase Microsoft's share of wallet with our Commercial customers. This role will lead the Digital Influence strategy to communicate internally and externally the value of Microsoft Digital, develop our digital and social engines, and create customer and field experiences that help customers achieve their business objectives. We are transforming the way we go-to-market across the Digital, Services and Success division and we need a leader that can help define, simplify and digitize our customer and field experiences.
Avalara is seeking a Director of Customer Experience Enablement and Operations. The successful candidate will combine a solid understanding of technical support, field enablement in a large organization, product management and development dynamics with the ability to map field requirements and corporate resources into a comprehensive technical service enablement and operations plan. The ideal candidate is an independent and curious self-starter with a demonstrated ability to: lead teams to produce high-quality technical content, drive complex enablement and operation improvement projects, collaborate with technologists and subject matter experts, and have a high tolerance for ambiguity and a bias toward action. This is a hands-on position with high visibility - the ideal candidate must be willing to "roll up their sleeves" and get things done.
Surescripts is seeking a Customer Experience Program Manager. The Customer Experience Program Manager will lead multiple, large, concurrent, cross-functional Customer Experience Improvement Initiatives using tools and techniques of Program Management, Continuous Improvement, and Six Sigma to increase Customer Satisfaction and Customer Loyalty. Initiatives will at times require interfacing with Customers and Suppliers, Executive Management, Subject Matter Experts as well as Process Owners, Stakeholders, and Project Sponsors.
Stash is looking for a Director of Customer Experience. The Director of Customer Experience is a proven leader who will define, create and execute innovative strategies that deliver a consistent and world-class service experience for Druva customers. This highly visible role will drive best-in-class online support experience including customer-community engagement, in-product service experience and effective learning/training programs. You will build and execute investments strategies that are customer-centric, lead cross-functional programs to create an executional practice and standards for the entire organization, The Director will be data driven, leverages industry and market best practices, collaborate customer and business stakeholder feedback to facilitate resources and initiatives required to create 360 customer experience that maximizes customer loyalty and supports profitable growth.
CANNDESCENT is looking for a Director of Customer Experience. As Director of Customer Experience, you will represent the tone of voice for our brand by taking ownership of the Customer Experience team and Brand Education Team. This includes responding to and organizing the stream of inbound conversations along with strategizing routine outbound communication to improve customer retention and maximize experience. You will create incredible experiences for our customers drawing on both experience and an insatiable hunger to learn and improve. You will bring strong process and attention to detail to the team, setting up this growing cannabis startup with the systems we need to surprise and delight our customers.
(Los Angeles, CA)
Slack is looking for a Senior Director, Customer Experience Services. Slack's Customer Experience organization is at the center of ensuring that all customers - enterprise organizations or two-person startups, CEOs or interns, sales executives or receptionists - have an excellent experience when they need support. We've thrown away the traditional support department playbook to build something that serves our unique customer base, and we have a thriving system that provides industry-leading support to our customers while realizing enormous value to both our company and our employees.
(San Francisco, CA)
Anatolia Tile & Stone Inc. is looking for a Customer Experience Director. The Customer Experience Director is responsible for employing design thinking and journey mapping to develop solutions that will improve the overall customer experience and embed a customer-centric strategy, while leading the Customer Service team. The focus of this role will be to ensure fact-based, data-driven analysis and execution is applied to all aspects of the customer service department in order to drive innovation with a desire to meet and surpass customer and consumer expectations for an optimally brand right experience.
ApplyBoard is looking for a Director of Customer Experience. The Director of CE will be responsible for driving customer engagement, streamlining customer experience workflows and provide effective continuous learning and enablement programs for the Customer Experience team. The Director of CE will build and execute initiatives that are customer-centric, lead cross-functional programs to create best practices for the entire Customer Experience organization. This will require someone who is data-driven, leverages industry and market leading practices and creates initiatives that lead to a world-class, 360-degree customer experience.
Sandoz is seeking a Director, Customer Experience. The Customer Experience Director is the voice of Supply Chain with customers and the Sales team. Being the liaison point within supply chain and by working hand-in-hand with Sales & Mktg to develop and roll out strategies to drive sales and exceeding customer needs to meet vision 2022, the candidate is the key partner for our customers and offers them the best customer experience with strong and continuously improved processes.
Iamota is seeking a Senior User Experience Designer. We're looking for a UX & UI Senior Design Lead to join us immediately. This person will report to the Chief Strategy Officer (CSO) and help the UX and UI design team grow and learn. They will bring a collaborative design approach to engage clients and team members across the research, strategy, design and development work phases.
(Vancouver, British Columbia)
Novartis Pharmaceuticals Canada Inc. is seeking a Director, Customer Experience. The Customer Experience Director is the voice of Supply Chain with customers and the Sales team. Being the liaison point within supply chain and by working hand-in-hand with Sales & Mktg to develop and roll out strategies to drive sales and exceeding customer needs to meet vision 2022, the candidate is the key partner for our customers and offers them the best customer experience with strong and continuously improved processes.
London Life is looking for a Manager, Customer Experience. The Manager will play an active role in helping to define and evolve the ideal "end to end" customer experience for the Individual Customer team. This mandate will require working collaboratively with senior staff from the Individual Customer, along with the broader organization. The team will set the vision for our target customer experience and assess what that means for various parts of our organization.
MCL Motor Cars is looking for a Customer Experience Manager. MCL Motor Cars is currently looking for a Customer Experience Manager who wants to pursue a career at an automotive dealership. As the Customer Experience Manager your primary duty will be to act as the customer ambassador and will be responsible for shaping the overall customer experience.
Hudson's Bay is seeking a Customer Experience Manager. The Customer Experience Manager is responsible for forecasting and strategizing brand directives, inspiring, and motivating their team to drive and maximize sales. He/she will also oversee training and development of their associates and incorporate people development while meeting the needs of the business.
Autodesk is looking for a Senior User Experience Researcher. The User Experience Researcher at Autodesk is a relentless customer advocate, has a passion for human-centered design, and has a track record of impactful research with cross-functional teams. Our Experience Researchers leverage a wide variety of research methods and work in lockstep with their teams to envision, validate, and ship high quality experiences our customers will love. The role requires top-notch interaction design skills, along with a strategic mindset and ability to collaborate with different product teams.
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