Solarity Credit Union is seeking a Vice President of Digital Experience. You will next to work collaboratively with all departments within the organization, including Marketing IT, as well as, communicating with vendors and helping with project management. As proponents of the tenants in Jim Collin's book "Good to Great" candidates of exception abilities and desire but having less experience will be eligible for consideration.
WSECU is looking for a Director of Member Experience. WSECU is looking for a Director for our Member Experience team. Part functional leader, part strategic collaborator, this role serves both UX and Service design teams within Member Experience. This position collaborates throughout the organization regarding the experiences our members have and our ability to improve them, through evaluation of member feedback, CX/UX research, business requirements, and market analysis.
Prime Therapeutics is seeking a Customer Experience Strategist. The Customer Experience Strategist is responsible for managing customer experience initiatives and providing subject matter expertise on enterprise projects that impact our customers' experiences. This role includes documenting, visualizing, and presenting materials that capture the needs, wants, and experiences/journeys of Prime's key customer types, and making recommendations for high-impact customer experience improvements. This position collaborates within the Customer Experience team and with Marketing, Product Development, Clinical, Operations, and other teams to support the delivery of superior experiences.
Vera Whole Health is seeking a CX Insights Analyst. You will partner closely with our informatics team and data scientists to discover actionable insights through synthesis of both qualitative and quantitative data derived from interactions across the entire member experience journey. You will shape insights into compelling narratives in the form of reports and dashboards based on the needs of department leaders. You must be excited about leading research projects that involve managing large volumes of data and establishing systems and processes for collection, validation, and analysis.
United Educators is looking for an Associate Vice President for UE Experience. UE seeks a leader who is passionate about delighting customers and other constituents key to business objectives, driving process improvement and engagement initiatives and partnering with company departments and functions to position UE in leading the market and achieving our mission of serving education. The UE Experience (UEX) is a new program - which the AVP will build from the ground up - that formalizes the manner in which we serve our 1600 member institutions, their brokers, and prospective customers as a distinctive competency and market differentiator.
Mystic Lake Casino Hotel is looking for a Guest Experience Initiative Leader. Serves as the key point person to promote the SMSC Gaming Enterprise's vision as it relates to the Guest Experience. Advocates on behalf of guests with respect to product design, use and delivery. Maps our guest's journey/experience, collects feedback as it relates to a guest's experience, analyzes the feedback, and shares the results and recommendations with the wider organization. Provide operating divisions and departments, as well as executive management, critical Voice of the Guest information.
Cook Children's Health Care System is seeking a Vice President, Patient and Family Experience. The Vice President, Patient and Family Experience position has been created as part of a broader deployment of the Cook Children's Experience, the key components of which are Team Experience, Patient and Family Experience and Quality and Safety Experience. The commitment at CCHCS is to "Elevate Every Experience" and lead peers in overall performance. The Vice President will be relationship-oriented, possess excellent listening and communication skills and demonstrate a strong passion for children's healthcare. The candidate will bring a comprehensive approach to patient and family experience that can implemented across CCHCS, with the unique opportunity to pilot initiatives at the emerging campuses at Prosper and Walsh Ranch as CCHCS looks to expand its footprint in the Dallas-Fort Worth area. Candidates must demonstrate a proven track record of achieving benchmark results as measured by experience, engagement and safety metrics.
(Fort Worth, TX)
American Family Insurance is seeking a Consumer Insights Director. Generates and operationalizes actionable consumer insights through primary research based on a systematic research strategies. Understands customer attitudes, behaviors and needs to influence business results. Partners across the enterprise to provide tools and insights regarding customers.
Humana is looking for an Experience Strategy & Transformation Leader. The Experience Strategy & Transformation Lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Strategy & Transformation Lead works on problems of diverse scope and complexity ranging from moderate to substantial. The Experience Strategy & Transformation Leader defines and leads transformations and experience improvements for an unconventional healthcare experience that will drive the future vision of the company's core businesses. In close partnership with the Healthcare Services segment, you will leverage deep empathy and understanding of customer needs and the care experience to advise executives on strategy and product design.
Presbyterian Healthcare Services is seeking an Experience Designer. The Customer Experience Designer will work as a team member to research, interpret data and apply human-centered, experience based design methodologies to improve the customer experience. This is a hands-on design and research role that uses quantitative and qualitative research to uncover customer insights and design, implement, measure, and monitor improvement projects. The Customer Experience Designer will be responsible for partnering with internal business partners and to design and implement customer-centric programs, products, processes, education and outreach campaigns.
Kaplan is seeking a Executive Director, Customer Experience Design. The Executive Director of Customer Experience Design ("CX") will bring world class design principles and practices to Kaplan's signature experiences. In collaboration with other leaders within KHE and with our partner institutions, the CX Design Lead will re-design our signature experiences (holistically, omni-channel, and not focused on or limited to digital) and partner with sponsors to keep the experiences healthy and evolving over time.
(Fort Lauderdale, FL)
Blue Cross and Blue Shield is looking for a Director Customer Experience Personalization & Insights. The Director, Customer Experience Personalization and Insights is responsible for leading Stella's personalization strategy and collaborating to deliver an individualized experience. This role will oversee Customer research through surveys, focus groups, panels, advisory boards, testing and other insight development vehicles. Additionally, this leader will be responsible for the CX measurement strategy and delivery.
Sanofi is seeking a Global Head of Digital Customer Experience (CX). This newly established discipline called Digital CX will transform the way Sanofi does business by piloting & accelerating digital business models, enabling dynamic customer journeys powered by artificial intelligence/ machine learning; and driving customer-centric design principle that enriches the distinct and interconnected experiences of physicians, patients and payers.
Honeywell is seeking a Sr. Director of Customer Experience. The Senior Director of Customer Experience (CX) Strategy & Functional Excellence, reporting into the VP of Customer Experience, is responsible for the holistic set of customer experiences across Honeywell Building Technologies (HBT). The incumbent in this role, which will be based in Atlanta, will grow to become the customer advocate across all five business units within HBT. In practice this means translating reimagined Voice of the Customer (VoC) into customer journey maps that define customer experience standards that are implemented and adopted by operational teams. Success in the role will ultimately be determined by the design and implementation of differentiated customer experiences across all journeys and touchpoints.
MetroPlus Health Plan is looking for a Senior Director of Customer Experience. The Senior Director of Customer Experience is a highly strategic role that enables the organization's leadership to work most effectively with stakeholders and fulfill their commitments to the New York City Health & Hospitals System. Serving as the customer experience authority driving customer strategy, the Senior Director of Customer Experience uses insights to impact corporate and customer strategy, aligning deliverables to customer values, thereby maximizing customer acquisition, retention and profitability.
(New York City, NY)
Intact Financial Corp is looking for a Data Analyst, Customer Experience. We are looking for an experienced Data Analyst to join the Customer Experience & Market Intelligence team and actively contribute towards our journey to make our customer experiences second to none. Specifically, we are looking for a data-savvy professional who can also communicate the value of customer experience through storytelling, compelling presentations and dashboards targeted to specific audiences within Intact Financial Corporation (IFC).
Manulife is looking for VP Customer Experience. The VP will build strong relationships with key customers and distribution partners, which adds value and assists in the attraction of new sales and retention of business. They also need to monitor and proactively pivot their approach to developing trends that affect the business model. This includes awareness of technology, broader Segment projects, regulatory developments and competitor actions. In addition, the incumbent will be accountable for supporting our Halifax growth initiative and liaising with the Halifax economic development leaders.
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