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This is page is updated around the 15th of each month.
Life Time is seeking an Analyst, Member Experience. The Analyst Member Experience role is responsible for providing critical insights necessary to deliver best in class programming, performers and places consistently. This position supports the primary member and team member engagement surveys and reporting platform. The individual in this role will produce Member Experience and Team Member Engagement monthly reports and ad hoc analyses. (Chanhassen, MN)
Trader Interactive is seeking a Director of Client Experience. This individual will focus on ensuring Trader Interactive clients are experiencing their brands' value at every touchpoint while owning the vision for their customer retention. The successful candidate will be a thought leader - passionate about creating new ways to engage and retain their customers and tasked with the creation and expansion of their current customer service initiatives, including training programs, customer roadmaps, loyalty programs, and churn prediction. (Norfolk, VA)
(Company Name Not Disclosed), is seeking a Customer Service Delivery Director. The Customer Service Delivery Director plans and provides leadership for implementation of integrated customer engagement and communications initiatives that improve and enhance perceptions and experiences of customers and communities. He/she is responsible for overseeing administration and field productivity of the Customer Service Department and assists the Field Services Manager [FSM] in achieving goals and objectives of both the Customer Service and Field Services Departments. (Denver, CO)
Patelco Credit Union, is seeking a VP, Member Experience. The VP, Member Experience role is responsible for leading Patelco to becoming a best in class member experience organization. This role will leverage member insights to drive a unified member strategy and transform experiences across delivery channels and product lines. This role will become the architect of a member driven growth engine to maximize member acquisition, retention and relationship depth. (Pleasantori, CA)
Freeman, is seeking a Manager, Customer Insights - Virtual/Remote. This individual will provides analytical support and actionable business insights relative to the customer experience throughout the Freeman enterprise. This individual is analytical, curious, and able to identify and tell relevant stories drawn from data. This role transforms Freeman's customer experience data and analytics to ensure the voice of the customer is a central factor in our decision-making processes, derives insights from both structured (survey) and unstructured (open-ended, speech/text, social) data and various business systems. (Virtual/Remote)
Workers' Compensation Insurance Rating Bureau of California (WCIRB), is seeking a Managing Director, Marketing & Customer Experience. This individual will provide strategic leadership and management of the WCIRB's customer experience initiatives and serves as an organizational thought leader combining practical experience with innovative thinking. In this role, the Managing Director works to expand the WCIRB's capacity to measure, assess and improve all aspects of the customer journey. The Managing Director leads a broad based team devoted to implementing all facets of the WCIRB business to business customer experience program including marketing and communications, product and service innovation and rollout, outreach and education, Voice of the Customer, and the policyholder ombudsman. (Oakland, CA)
Workers' Compensation Insurance Rating Bureau of California (WCIRB), is seeking an Associate Member Services Analyst. The Member Services Analyst serves as a primary interface between the WCIRB and its customers including insurers, employers, agents and brokers and the California Department of Insurance. This includes responsibility for addressing customer concerns and issues, taking appropriate action to research, resolve and correct problems, and responding to customer feedback to ensure the best customer experience.The Member Services Analyst has frequent and direct contact with customers and performs the following functions: (1) explains to customers matters relating to the WCIRB operations ranging from routine to very complex in nature; (2) researches and analyzes routine to complex situations to resolve problems and process information; (3) responds to routine to complex customer inquiries. (Oakland, CA)
Shefit, is seeking a Customer Experience Director. The Customer Experience Director sits at the intersection of people, processes, and tools. This is a leadership role, responsible for coaching, inspiring, motivating, guiding, and developing a team of customer service professionals who will be expected to provide the absolute best experience to our customers. In addition, this role is critical to the overall customer experience, providing analytics on customer feedback, product feedback and changes in the marketplace that will help the company make informed decisions which affect all aspects of the organization. (Hudsonville, MI)
Planet Interactive, is looking for a Customer Experience (CX) Senior Manager. The individual in this role will be responsible for playing an integral role on the Integrated Brand Team (IBT), becoming a true business partner in the development of Brand Customer Experience strategy/plans. This includes all aspects of the strategic framework for Digital/CRM efforts on a franchise or product, tactical execution, and managing on-going operations. (Lake Forest, IL)
ABODO, is seeking a Director of Customer Experience. This person will shape this growing team while developing and executing strategic decisions and be held accountable to company aligned goals based on measurable customer success metrics. This person will work with the Executive Team to meet and exceed customer expectations and retention goals across all active markets. (Madison, WI)
McAfee, is looking for a Director, Customer Experience. As a Director of Customer Experience, this individual will be responsible for leading the customer centricity effort across McAfee's sales organization. They'll work closely with the sales leaders across multiple geographies to build an essential, effective voice for their customers from the field. This will include sales functions spanning from direct, channel, partner and resellers. They'll be responsible for ensuring that the appropriate customer voice is obtained, analyzed and actioned to ensure that the McAfee core value of putting the customer at the core is realized. (Plano, TX)
Joany, is seeking a Director of Customer Experience. They will be the CX team's head coach, responsible for ensuring the team understands and delivers against all expectations on time every time. The organization moves fast, and moves smart. The individual must be comfortable going from strategic to tactical when our Customer and business need demands them to do so. (Los Angeles, CA)
The Job, is seeking a Director, Customer Experience. Responsibilities for this role would be maps out Citadel members' and potential member's experiences from end-to-end and holistically, in order to identify issues and opportunities, and lead actions, to deliver the best possible customer experience. Applies broad knowledge of leading practices, business challenges, and consumer business models to identify trends, competitive advantages, pain points and risks-not just historically, but proactively where possible-to create perspective in the area of Customer Experience and to help drive the organization loyalty and retention. (Exton, PA)
Comcast, is seeking a Director, Customer Experience Journey. This Journey Lead will drive the delivery and operational excellence of customer experience focused initiatives and scalable solutions. Within the Journey, the ability to work across Comcast and its partners to gain insight regarding customer needs, employee needs, market perception of their products and services, operations and service gaps, product and operations requirements/processes, the current internal product development roadmap and launch plan. Collaboration with Core CX teams, Division and Regional CX teams and operations leadership is also a primary responsibility. (Philadelphia, PA)
Citadel Federal Credit Union, is seeking a Director of Customer Experience. The Director of Customer Experience will focus on mapping out Citadel members' experiences from end-to-end and holistically, in order to identify the best possible customer experience. This individual will work with stakeholders to develop and implement plans across the organization. This role is not only critical to delivering the best possible experience for our members, but also instrumental for helping Citadel continually achieve high levels of efficiency, profitable income, and employee engagement. (Exton, PA)
Brightree, is seeking a Director, Customer Experience. This position will require technical problem-solving abilities through the analysis of current reporting functions within the AR Dashboard as well as other external reports. They will be responsible for mentoring and leading the account management team with overall responsibility and accountability for customer success and satisfaction, in addition to overseeing internal processes and external relationships with vendors. This is a key position that works collaboratively with peers across all departments within BPC and has a significant impact on the success of the company. (Overland Park, KS)
Philips, is seeking a Customer Experience Director. Few responsibilities this individual will be responsible of is serves as the owner of the Customer Experience Vision 2020 in the North American Market, drives and enables the Service NA organization to become a daring differentiator and drives the outside-in, customer-centric design of all customer touch points using tools such as Journey Mapping, Maturity Matrices, Process Flow Diagrams, etc. They'll also identifies and drives the needed organizational capabilities and tools and erve as the Customer Experience "thought leader" and Change Agent/catalyst to initiate needed culture change within in the organization.
Holt Renfrow, is seeking SVP, Customer Experience. The Senior Vice President, Customer Experience is accountable for driving short and long-term business results through the development and identification of customer insights that bring the Holt Renfrew brand to life through our eCommerce, omni-channel and digital marketing strategies. (Toronto)
LoyaltyOne, is looking for a Analyst, Member Experience. Few responsibilities this individual will take on will be to provide quality and timely data analysis, and act as a subject matter expert on data to Rewards, CS, Marketing and other parts of the organization. They will collaborate with internal stakeholders including Finance to create quarterly and annual forecasts and conducting monthly variance analysis to provide insights into key redemption and financial drivers. They will also conduct analyses and deliver key insights to address business problems or understand underlying trends that will impact forecasts. (Mississauga)
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