See the latest job openings...
This is page is updated around the 15th of each month.
TYSYS has an opening for a Customer Experience Architect who will own, manage and develop the TSYS Customer Experience strategy. Working with executive leaders across the segments and leadership within each segment, this role focuses heavily on generating the Customer Experience initiatives through research, insight, ongoing measurement and drive to continuously elevate our customers' experience. (Atlanta, GA)
New York Times is seeking a Customer Insights Manager, a new role within the broader Customer Experience team who will be responsible for unearthing customer experience insights across our subscriber journeys to help drive improvements across the business. He/she will also apply rigor in measuring and quantifying the impact of customer satisfaction. (New York, NY)
Presbyterian Healthcare Services is hiring an Experience Designer. The Customer Experience Designer will work as a team member to research, interpret data and apply human-centered, experience based design methodologies to improve the customer experience. This is a hands-on design and research role that uses quantitative and qualitative research to uncover customer insights and design, implement, measure, and monitor improvement projects. (Albuquerque, NM)
Capital One is seeking a Project Manager, Customer Experience who will be responsible for ensuring the success of various projects that include project monitoring and tracking, project retrospectives and driving towards customer conditions of satisfaction. This role includes helping the business develop and implement innovative technical tools for consumers and associates. (Plano, TX)
DXC Technology has an opening for VP, Customer Engagement to work side by side with all members of their UXC Eclipse sales organization in both North America and Asia Pacific. They are looking for an individual that would be primarily responsible for the development and maintenance of their customer relationships and key partnership with Microsoft. This position calls for one with experience in business development or account management with strong relationship skills, a background in selling Business Solutions in the Microsoft Technology Stack. (Washington, D.C.)
Prudential has an opening for a Director, Customer Service to be accountable for the everyday BAU oversight of the organization to ensure that work is processed timely and accurately with a focus on the customer experience. They’re looking for one who can focus on strengthening process excellence and improving the customer experience, oversee the development of roadmaps required to execute project initiatives including identifying project scope, resource needs, business partner involvement, key action steps, and timeframes. They’re also looking for one who has the capacity to represent operations at key business partner meetings and one who can present information in various leadership forums. (Dresher, PA)
Spectrum is hiring a Director, Order Management to establish business objectives, policies and practices in functions that are essential to Spectrum Enterprise's order operations. This will include supporting the sales channel, from the time that the customer signs the business contract, to installation, and billing activation. In this position, this person will develop strategic plans and lead tactical initiatives to achieve business goals. What they really desire is someone who can actively and consistently support all efforts to simplify and enhance the customer experience. (St. Louis, MO)
Chewy is hiring for a Director, Retention & Customer Engagement to play a critical role in retaining and developing existing customers through owned marketing channels. During this role, you’ll provide assistance building and developing a customer experience/CRM vision and strategy, map and optimize the end-to-end customer journey, and develop re-activation strategies against lapsed customers to increase conversion and frequency of visits. They’re looking for one with a proven track-record of building and developing high-performing teams to execute this task. (Dania Beach, FL)
eBay is looking for a Sr. Director, Strategic Planning, NA Customer Experience. Are you looking to work for a company shaping the future of global commerce? Then eBay is looking for you! As their Senior Director of Global Planning Strategy, you will contribute to eBay’s growth by defining and driving the strategic agenda for continuous transformation of the Customer Service organization. They’re looking for someone to translate strategy into an actionable execution roadmap with measurable business outcomes, drive root cause analysis and action plans to address gaps in execution, and track and deliver visibility to strategic metrics to ensure the developed strategy plan is being accomplished. (San Jose, CA)
Alzheimer’s Association is seeking a dynamic Vice President of Development who can be effective, customer-focused, and one who will provide management level leadership for the developed staff. In this position, you will oversee and monitor a diversified comprehensive chapter development plan that is aligned with the Chapter’s strategic plan. You will also budget and execute comprehensive fundraising campaigns, annual and long-term development plans, recruit, train, supervise and coach chapter development staff and volunteers, including liaison with board on development initiatives, and lead the development team as well as serve on the Chapter’s senior management team. (Orlando, FL)
Janrain has an opening for Director of Customer Success to support them in driving business wins for their customers by helping them get the most value from their products The responsibilities of this position will include developing customer-centric approaches and strategies that are derived from the stories that they see in data and the contextual capabilities made possible by their technologies. They’re looking for one who has capabilities of linking strategy with execution to help nurture a high functioning team to augment insights and services. (Portland, OR)
McKesson is hiring a for a Director, Customer Experience, Pharmaserv & PharmacyRx to be head of the ongoing customer satisfaction and retention of the Pharmaserv and PharmacyRx Customer base of about 2000 customer sites. In this role, you’ll actively manage solutions utilized in this customer base post go live, and will work directly with key departments to deliver a high level of client support through effective management of operations, employee development, issue resolution, and adherence to business practices to ensure organizational goals are reached. This position will involve high-level internal and external interactions across all of McKesson; an individual with strong communication skills is vastly desired. (Township of Moon, PA)
Make A Wish Foundation America is in search for a Director of Corporate Alliances to partner directly with the VP of Corporate Alliances to develop strategy and annual goals. They’re looking for an individual that has sound experience in the non-profit special events and media relations, demonstrating extraordinary leadership skills, knowledge in non-profit best practices, with the ability to translate into strategic plans, as well as day to day operations, and one with superb written and verbal communication, public speaking, sales, and presentation skills. In this role, you’ll be responsible for driving $50M + in revenue and $2M in expenses. This position will also serve as department’s representative in management meetings and deliberations. (Phoenix, AZ)
Comcast is hiring for a Director, Digital Care Strategy & Operations to assist in their highest priority: renovating their customer experience. The mission of Comcast’s digital care team is simple: to provide care and support to anyone who needs help, whenever and wherever they want it. As the Director of Digital Care Strategy & Operations, they’re looking for you to help significantly expand their Digital Care Team to make sure that they have the staff to make social a real, vibrant way for customers to get their questions answered and issues resolved. The Director will provide guidance and direction to the Digital Care Team including Managers, Supervisors and Specialist who are focused on helping their customers and making sure, they are satisfied. (Philadelphia, PA)
Intapp is hiring a Customer Training & Community Program Manager to support one of their main projects of building a robust training platform for their customers. As part of this immense effort, you will be the person managing the platform and making it easy for customers to find the content that will make the use of our products easier. You will also contribute to the roadmap, module portfolio, and offer administration and management, handle sponsors and drive a portfolio of projects to improve the content, scalability, and usage by Customers and Partners. The Customer Training & Community Program Manager will also be in charge of managing training program logistics, and will work adjacently with the Training Operations Team to address client requests for onsite and custom training solutions. (Palo Alto, CA)
Intuit is hiring a Director of Product Development, Customer Identity. This role is heavily focused on delivering a game changing customer experience. They’re looking for someone with experience in delivering high-volume, highly reliable, highly available, services with a security-first mindset, experience developing scalable consumer-facing SaaS software using modern, open stack technologies, experience with identity technology is highly preferred, and experience with delivering systems in the cloud (AWS). Above all, Intuit is looking for someone who has the ability to drive an enterprise-wide focus/priority on identity security. (San Diego, CA)
Tiffany & Co. is looking to hire for Initiatives & Customer Experience to partner with the Senior Director to deliver truly exceptional Tiffany.com customer shopping experiences across devices and stores. The position works closely with Digital Creative/ UX team, IT, Developers, Marketing and Global Regional eCommerce teams to bring business strategy to life through launching best in class website features & functionality to global Tiffany.com websites. This role will be responsible for thoroughly defining business requirements and thinking through the customer experience to ensure all new Tiffany.com strategic initiatives put the customer experience first, are executed flawlessly and enable seamless shopping experiences. (New York City, NY)
Organic is hiring a Director, Client Services to be first: the first digital agency, and the first with new platforms and apps, that is why we design and build exceptional interactive experiences that effectively engage customers. Do you have a passion for helping brands connect with consumers? If so, then Organic is the company for you! In this role, you’ll have digital agency experience and be responsible for the successful delivery of large-scale client engagements and/or multiple smaller engagements for a single client. The Director is often the primary client contact as well as the Organic team leader, which requires the ability to effectively balance longer-term strategic issues with day-to-day tactical project issues. (Detroit, MI)
Lucile Packard Children’s Hospital is hiring a Corporate Partners Program Manager – Patient Experience to be responsible for the development and coordination of customized innovation programs at Lucile Packard Children's Hospital and Stanford Children's Health. This includes working closely with partner organizations to develop relationships, understand service and hospitality opportunities in a hospital environment, manage a complex project pipeline and help drive the successful implementation of selected innovation programs. In this position you’ll collaborate with the Director and stakeholders in developing and implementing strategies for stewardship aimed at engagement and retention of clients to support in achieving business goals. (Palo Alto, CA)
Deloitte is looking for a Consultant, Customer Experience Measurement who is motivated ambitious individuals who are looking to travel and work independently. The Consultant will develop and deliver important summary presentations of evaluation findings to key client executives. In carrying out his/her duties, the Consultant will be expected to regularly exercise discretion and independent judgment. The business of LRA by Deloitte is to offer clients information and feedback regarding their customers’ experience. The Consultant is responsible for contributing to the development of as well as providing this high-level advice and these recommendations to clients. (Toronto, ON)
Best Buy wants to hire a Customer Experience Associate- Escalations Agent to be responsible for ensuring all reported home delivery incidents and escalations are resolved in a timely and customer centric manner. The Escalation Agent handles highly escalated customer issues and complaints received from the Contact Centers, CHQ, social media, executives, regulators, Better Business Bureau, Best Buy Community Blog, and bestbuy.ca Opinion Lab, and other channels on behalf of management and Executive Management. The Escalation Agent coordinates a solution with all internal departments and formulates a complaint response, in accordance with internal and external complaint handling procedures while demonstrating world-class customer service. (Brampton, ON)
Change Healthcare has an opening for a Customer Success Manager to help create a better coordinated, increasingly collaborative, and more efficient healthcare system. As a CSM, you will be the primary advocate for each customer, guiding them along a path to success and engaging resources across IWCS to accelerate the expansion of IWCS within each customer. The ideal candidate will be as passionate about IWCS solutions as they are about providing an exceptional experience for every customer and are motivated by shared success. They’re looking for a driven, innovative CSM who is interested in using their customer relationship management and strategic leadership skills to help them achieve their goal of being a trusted and valued partner for their customers and help IWCS make long lasting, positive changes in the healthcare industry. (Richmond, BC)
Procurify is hiring a Customer Success Manager to join their Customer Success Team! As a Customer Success Manager, you will be in charge of two key things: relationship building and helping their clients achieve as much value as possible from their platform, Procurify! You will be your client’s “go-to” person and trusted advisor, ensuring the successful adoption of Procurify and a long-term partnership that helps achieve business goals. In this role, you will build and maintain connections with your clients and ensure that their business needs are met and exceeded by making compelling recommendations based on your knowledge and insight. You’ll also provide hands-on support to your client’s post-implementation to ensure a smooth and successful adoption. (Vancouver, BC)
Jaguar Land Rover North America seeks to hire a Customer Experience Program Sr. Specialist to be responsible for partnering with Jaguar Land Rover North America’s (“JLRNA”) strategic business units, vendors and key customer segments to deliver retailer programs that drive personalized and differentiated customer experience in the marketplace. This position is responsible for all aspects of the assigned Retail Programs including defining the vision and strategy for the program that is supportive of the Jaguar Land Rover Canada’s (“JLRCA”) organization vision, mission and strategy, ensuring that the programs meet the key business requirements and are properly administered. (Mississauga, ON)
Toys “R” Us is hiring a Digital Customer Experience Manager to be accountable for a group of product categories in understanding the pre-purchase path and behaviors to drive conversion in mobile, web or instore. You’ll bring the voice of the digital customer to their internal team members and external vendors for strategy and planning through information sharing for search, position, reviews and navigation. You’ll also develop and manage digital customer experience for the customer for a group of product categories and lead the team providing day-to-day support, coaching, strategic guidance and skill development and growth. The Digital Experience Manager will be in charge of providing innovative thinking and subject matter expertise to the improve customer experience through contextual and curated solutions. (Vaughan, ON)
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