Learn more about the Certified Customer Experience Professional (CCXP) exam and certification.
About the CCXP Certification
The CCXP program provides a means for individuals to obtain professional recognition of their knowledge and experience within the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA has established the CCXP as a recognized and admired professional credential.
Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and five years of full-time CX-specific work experience.
The application fee and re-certification fee (due 2 years after you pass) is outlined here.
CX Competencies Tested
Submit an Application - *Exam fee must be paid in full before application will be reviewed for approval.
Pay for CCXP Exam
Pay for CCXP Exam & CXPA Membership (pay during member signup process, includes discount on CCXP fee)
The Candidate Handbook
Authorized Training Providers
Test Site Locator
Maintaining your CCXP
Continuing Education Units
Official CCXP Website