Mentor Match

Mentor Match 2019 Upcoming Dates

January 28 -
February 18
February 11 -
February 18
February 11 -
February 28

The program officially starts on March 4, 2019.

Frequently Asked Questions


What is the Mentor Match program?

This program offers any CXPA member a CX-focused mentorship. Mentors and mentees must apply, and then match up to work together for 6 months. Every 6 months, the match can be renewed for one more cycle or ended. Then a new cycle of applications and matching begins.


How & when do I sign up?

Mentors and mentees each have a designated window to sign up and it only takes 5 minutes to complete the online application form in its entirety. See key dates above. During the application process, mentees can view the mentors available and reach out via email (outside the system) or private message (within the system) to find out if there is a mutual interest. We do our best to accommodate everyone.


What can I expect from participating?

At the start of your match, you will join a kickoff call. We also moderate a mid-point call and a final call at the end of the 6 month period. Mentees will complete a form upfront to help to guide the relationship. We recommend mentors and mentees spend one hour connecting each month.


Does my match have to be local?

No, you can be matched with a member from across the globe. Just find your preferred communication method -- phone, Skype, email, or whatever you like.

Mentor Match Program Requirements

Mentors will...

Mentees will...

  • Fill out their mentor and CXPA Community Profile with as much detail as possible to aid in finding the best match
  • Attend scheduled kick off Mentor Match calls
  • Complete the initial discovery call checklist (provided by CXPA) with their mentee
  • Commit to a focused conversation with their mentee for at least one hour each month
  • Provide insights, knowledge, and understanding in an educational manner to benefit the mentee in professional growth
  • Make a 6-month commitment to the match
  • Be judicious with their resources to make sure each of their mentees is well-served; Mentors can have more than one mentee but no more than three is a best practice
  • Fill out their mentee and CXPA Community Profiles with as much detail as possible to aid in the finding the best match
  • Be responsible for initiating the relationship and must invite a desired mentor to help them
  • Attend scheduled kick off Mentor Match calls
  • Complete the Mentoring Worksheet
  • Drive the relationship with their mentor, meaning that mentees must have clear goals for what they want to achieve from participation and take responsibility for pursuing those objectives
  • Make a 6-month commitment to the match
  • Only have one mentor at a time
Still have questions? Email and we will be happy to help.

Feedback from Past Mentorship Participants

“I know some members were hesitant to match with a mentor that is a consultant in the field and not a fellow practitioner.  I wanted that diverse background and experience.  My mentor has been able to put things in context and offer perspectives from other industries.  I would encourage others to really consider how valuable this is.”

- Dawn Mergenthaler, Sleep Number (2015 Cycle 1 Mentee)

“The mentor program benefits not only the mentee but also the mentor. It's a great opportunity to learn about challenges others are having and how others are taking different approaches to their CX strategy and initiatives. It becomes a learning opportunity for the mentor, as well, by broadening the mentor's horizons and perspectives.”

- CXPA Mentor, Annette Franz, CCXP, Founder/CEO, CX Journey Inc.