The CXPA CX Framework serves as the CCXP Exam Blueprint
The CCXP exam is based on the CXPA CX Framework. You can gauge your readiness to take the exam by reviewing these Core Competencies to ensure that you are aware of all the topics on which you might encounter questions. If you find a particular area with which you are not familiar or comfortable, that is an area where you should focus your study or review.
The competencies are required knowledge for CCXP candidates. Each competency encompasses job tasks that should be known to candidates, as well as knowledge and skills or abilities that a candidate should possess.
The CXPA CX Framework was developed based on an industry-wide job task analysis that was conducted by the CXPA in 2013 and updated in 2020. As part of this process, in 2020, more than 300 customer experience professionals provided feedback on the importance of job tasks covering the scope of the CX profession. The core competencies for CX were identified through the results of this analysis, and each area is represented by 19 to 22 questions on the 100-question exam. Within each competency, specific job tasks and key knowledge, skill, and ability areas were identified to serve as the basis for the exam items.