Prepare for the CCXP

The CCXP program is different than other learning or certificate programs. While there are no specific courses or required readings to participate, you do need to meet experience requirements before you are able to take the CCXP exam – and you need to pass the exam to earn the certification. While everyone is eligible to apply to the program, everyone must meet the application requirements and achieve a passing exam score to earn the CCXP.

Review the application requirements. If you do not have the necessary work tenure based on your educational background, you should not submit a CCXP application until you do. While you gather that experience, it is often useful to pursue knowledge study preparation. If you have the necessary work tenure but do not yet have sufficient breadth of CX experience, you will want to lead or participate in work or volunteer projects that will get you the types of experience you lack. Making sure that you meet all the application requirements before you submit your application will not only save you time and money but will also ensure that you have the background that employers expect when hiring for CX leadership positions.

Most CX professionals have developed their CX knowledge through courses in related disciplines, vocational webinars and conferences, reading, and on-the-job training. The CCXP program does not require you to have completed specific activities – rather, the exam will serve as the arbiter of your understanding of CX and your ability to apply it. 

Most CCXP candidates begin their knowledge study preparation by reviewing the knowledge, skills, and abilities outlined in the CXPA CX Framework. If you feel confident of your knowledge in every area, you may not need to undertake additional study to be successful on the exam. However, most candidates develop a course of preparation tailored to their individual needs. Here are some knowledge study preparation steps you may consider:

• CXPA Recognized Training Provider (RTP) courses – If you prefer a well-organized, comprehensive training program to help you build your knowledge and prepare to be tested, CXPA RTPs offer a variety of courses in a wide range of formats and price points – both online and in locations across the globe. CXPA RTPs are the only preparation resources that the CXPA has vetted to ensure trainer qualification and alignment with the CXPA CX Framework.
• The CXPA CX Book of Knowledge - If you would like to include reading in your preparation, the CXPA CX Book of Knowledge addresses CXPA CX Framework key content. While this book is not designed as a study guide, it can be one part of a broader plan.
• Peer support from CCXPs and fellow CCXP candidates – CXPA members and CCXPs are often willing to provide individual advice and support. Many CCXP candidates also form informal study partnerships or small groups. Peer-to-peer support can be a particularly useful early step used to determine whether you would benefit from additional courses or reading.

For more advice on exam preparation, see the exam preparation resources page.

Once you believe you meet the application requirements and feel confident that you are likely ready for examination, closely review the CCXP Handbook or this website to make sure you understand the process and have the time and resources to be successful – then submit your application to get started.