CX Day

Each year on the first Tuesday in October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day.

It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.

There are many ways to celebrate CX Day: 

  • online with the global CXPA community
  • by attending a local CXPA Network event
  • at your own company celebration   

CX Day 2019 was a smashing success, engaging thousands CX practitioners through in-person and online events. Thanks to traditional media and social media coverage, CX Day messages reached over 23 million people.  The video below presents a recap, and recorded content from CX Day 2019 is available here.

Everyone is welcome to celebrate CX Day. Make plans to join us this year!

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We Will Celebrate CX Day 2020
Tuesday, October 6


Headshot of Lynn Hunsaker

“Every company (and employee) should embrace Customer Experience Day. I love CX Day as an excellent way to learn together, moving the CX profession forward in common understanding and new insights through a wide variety of activities.”

Lynn Hunsaker, CCXP, Customer Experience ROI Strategist, ClearAction

Headshot of Sheryl Warren

“The day was part of a larger company-wide effort to acknowledge individuals who create exceptional experiences for our customers, as well as creating an opportunity for us to discuss what it means to provide great customer service.”

Sheryl Warren, Corporate Vice President, New York Life Insurance Company

Headshot of Ben London

“CX Day is our opportunity to get organizations, professionals, providers, and CX supporters around the world to obsess about their customers for a day and heighten awareness overall of the importance and impact of the CX industry!”

Ben London, CCXP, Experience Advisor, Experience Catalysts

How Can I Be Involved in CX Day?

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Plan to Celebrate

Each CX Day, CX fans around the globe organize employee and customer appreciation celebrations.  The CXPA community can help provide ideas for your event, and give it the visibility it deserves.

Celebrate CX Day »

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Mark your Calendar to Join In Online

Tuesday, October 6 has plenty of opportunities to connect and collaborate with the global CX community. There will be literally hundreds of blog posts, tweets, and social media posts - not to mention thought leadership pieces from the CXPA.

Check back here to participate online

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Attend A Local CXPA Network Event

CXPA's vibrant local networks have some of the best CX Day celebrations.  Check in with your nearest network to discover their plans.

Find a CX Day Event »


Gold Sponsor

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Silver Sponsor


Customer Bliss

Maritz CX

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Bronze Sponsors

Bond Brand Loyalty
NICE Satmetrix
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Please contact if you are interested in sponsoring this special celebration!