CX Day Sponsors

Thank You to Our CX Day Sponsors

Our sponsors are your partners in developing new strategies and methods to help you succeed in the near future. When you are looking for a CX partner that will be there for you during your time of need, give consideration to CXPA sponsors. Meet our sponsors below including several special videos chosen for CX Day 2020.

Thank you CX Day 2020 Sponsors!

Gold

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our leading-edge (XI) technology platform and years of expertise, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow. Take a moment and learn more at inmoment.com

Silver

Concentrix helps some of the world’s best brands create better experiences and build stronger relationships with their customers. Our VOC software and analytic services help companies listen, analyze and act on customer feedback, improving experiences across journey stages and touchpoints. We help our clients build an internal culture of CX, extend their teams' impact and generate a quick return on investment – no matter how complex the environment.

Customer Bliss helps companies become unforgettable. They guide them to unite their leadership and organization to deliver experiences that earn admiration, growth and prosperity - and demystify what specific actions they need to take, to achieve these outcomes.

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results.

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

Bronze

Bond is a Marketing & Customer Experience Business. Great experiences create Bonds that build loyalty. Each event has the opportunity to create an experience that will create engagement and over time, build loyalty.

CallMiner is a proud provider of speech analytics solutions for improving agent performance and customer intelligence. Founded in 2002, CallMiner pioneered the speech analytics industry. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Turn to us for software that helps you drive customer loyalty, satisfaction, and business results using a customer-journey focused approach.

Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set. A true omnichannel solution, our cloud-based platform contextualizes conversations based on your organization’s products, business processes, and trending topics for deep understanding of customer behavior and sentiment. Topbox turns customer conversations into organizational KPIs and identifies the root causes of customer friction, paving the way for improved customer retention, expansion, and acquisition. Learn more: www.topbox.io

Usermind, the leader in Experience Orchestration (XO), is changing the way enterprises use what they know about customers to actively shape experiences in real-time. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems and teams.

To view the full "Customer Journey Maturity Survey Results" webinar please click here.

Verint, The Customer Engagement Company™, partners with more than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, who trust our solutions and services to power actionable intelligence across their enterprises. Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on customer experience feedback, while automating and operationalizing CX.

CX Day Event Sponsors

Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.

Reinventing how people connect with technology and each other. Nuance AI empowers organizations to unlock value and meaning in the millions of interactions that happen every day. In these unprecedented times, never has this been more true. Nuance helps you deliver exceptional, uninterrupted customer experience vital to your business. For more information, visit nuance.com.