CXPA CX Knowledge Copilot Tool

The CXPA CX Knowledge Copilot has been trained on 14 foundational CXPA publications, including CXPA’s CX Book of Knowledge, 1^st Ed. Revised and the "Effective Collaboration" series. These publications enable the tool to provide detailed answers to questions about customer experience practices. It has not been trained on other CXPA resources, member questions, or any other website data. This tool is provided as an aid to your management judgment. As with all AI-generated information, you should exercise care in the use of responses, including recognition that the advice provided is advisory in nature only. As a CX professional, you should consider all factors in making decisions. 

The CXPA CX Knowledge Copilot is only designed to answer CX question based on CXPA Publications. It is not intended as a CXPA member services tool, nor is it intended to provide responses on other topics.  It does not provide CXPA staff contact information, specific member details, upcoming event specifics, or information about CCXP certification. For such information, please visit cxpaglobal.org or contact the relevant CXPA staff.

Unlike general AI tools, the CXPA CX Knowledge Copilot has been specifically and solely trained on CXPA’s content. This means it offers insights tailored to the CX profession, citing relevant pages and publications for further exploration. Its responses are grounded in CXPA’s globally recognized expertise, providing a level of relevance unmatched by general-purpose AI.

The CXPA CX Knowledge Copilot is an AI/LLM tool and should be used for informational purposes only. To ensure accuracy, always refer to the cited sources included with the response. These references link directly to CXPA’s original resources, where you can explore the information further. To cite a generated response, the citation should include the phrase "Retrieved via CXPA CX Knowledge Copilot on {Date}."

The CXPA CX Knowledge Copilot is constantly learning and improving. If the response isn’t what you would expect, use the feedback tools to provide a thumbs-up or thumbs-down and share why the response didn’t meet your expectations. Your feedback is essential to help the CXPA CX Knowledge Copilot better serve the CXPA community. Please note that when you give thumbs up or thumbs down, your question, the Copilot’s response, and the date and time will be recorded in our quality assurance database. All questions are recorded anonymously.

CXPA values your privacy and does not store or track the questions you ask the CXPA CX Knowledge Copilot. The only instance where information is retained is when you provide positive or negative feedback about a response. In that case, the question asked, along with the date and time it was submitted, is recorded. This helps CXPA analyze feedback and improve the CXPA CX Knoaledge Copilot’s performance. No other information about your interactions is stored.

For general feedback or questions about the CXPA CX Knowledge Copilot, please email info@cxpaglobal.org. Your insights help us improve and refine this member resource!