Modular Courses

New Courses

CXPA courses are a collaborative curriculum developed by top industry leaders in CX available to CXPA members. CXPA Modular Courses are offered online during live Citrix GoToMeeting Sessions with course instruction and class dialogue. You’ll have the opportunity to learn alongside of a class of 30 attendees and we’ll provide a virtual classroom and recordings of each session. Course attendees are expected to attend all course modules for live instruction (special circumstances are understandable and you are welcome to work with the Course Facilitator if you are concerned about attendance).

Course Topic: Customer Journey Management - Advanced

CXPA is bringing back the wildly popular Customer Journey Management course as part of our series of CXPA Modular Courses taught by CXPA members and thought leaders volunteering their time and expertise. The Customer Journey Management (CJM) - Advanced course addresses topics such as various CJM methodologies and approaches, different uses of Journey Mapping and maps, as well as driving change through CJM and sustainability. We look forward to providing this 4-week course with new volunteer instructors.

Date: Watch for the launch of this dynamic course in May 2018
Cost: Coming Soon!
More Details: CJM - Advanced
Registration: Coming Soon!


Course Topic: Measures, Metrics, and Business Value

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

Date: Watch for the launch of this course in June 2018
Cost: Coming Soon!
More Details: Measurements, Metrics, and Business Value

Registration: Coming Soon!

Past Courses

CXPA courses are a collaborative curriculum developed by top industry leaders in CX available to CXPA members. CXPA Modular Courses are offered online during live Citrix GoToMeeting Sessions with course instruction and class dialogue. You’ll have the opportunity to learn alongside of a class of 30 attendees and we’ll provide a virtual classroom and recordings of each session. Course attendees are expected to attend all course modules for live instruction (special circumstances are understandable and you are welcome to work with the Course Facilitator if you are concerned about attendance).

Course Topic: CX Foundations

CX Thought Leaders and CXPA Members join together to instruct a CXPA Modular Course on the foundations of Customer Experience. Our group of CX experts will provide a high level overview of general knowledge on the recognized CX core competencies. Each module will expand on a core competency and provide more detailed information for those in early maturity stages of customer experience. If you’ve recently become responsible for customer experience initiatives or have a developing passion for the discipline of customer experience and want to build your knowledge on the basics of this profession – this course was made for you!

More Details: Course Details, Abstracts, and Instructors
Purchase:  CX Foundations Recorded Course - Individual Use
Purchase:  CX Foundations Recorded Course - Corporate License


Course Topic: Customer Journey Management

CXPA is offering recordings of our first course in Customer Journey Management! CXPA courses are a collaborative curriculum developed by top industry leaders in CX. It includes four 90-minute recordings to enable you to dive deeper into Customer Journey Management while being guided by leading experts - and learning their tips and tricks!

More Details: Course Details, Abstracts, and Instructors
Purchase:  CX Foundations Recorded Course - Individual Use
Purchase:  CX Foundations Recorded Course - Corporate License

Course Recordings

Purchase Past Course Recordings

Learn more and buy recordings from past courses:

Customer Journey Management
CX Foundations

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