Peter Haid, CCXP
Peter has more than 16 years of B2B/B2C experience in the areas of
Customer Experience Management (CEM), market research,
advisory/consulting services, engineering, operations, M&A,
strategic partnerships, performance measurement, and product management.
In recent years Peter earned his practitioner badge by leading two
F500 global CX programs. This allowed him to mature his skills in all
aspects of CEM, including assessments, strategy, brand alignment,
employee engagement, Voice of Customer programs, measurement
methodologies, customer insights, market segmentation, personas, journey
mapping, process design, text and speech analytics, social strategies,
and vendor evaluations.
At Strativity, Peter and his colleagues transform Customer Experience
insight into real-world action, offering corporations and brands the
tools, training and thought leadership they need to become fully
Prior to joining Strativity, Peter was Vice President of Business
Lines at E Source – providing research and advisory solutions to the
utility industry in North America.