The CXPA invites you to search a sampling of our growing repository of Public Resources. Here you will find webinar recordings, whitepapers and a variety of resources to support you in your Customer Experience journey. If you’d like to see more resources, we encourage you to access the Member Resources page.
This success guide profiles twenty-one customer experience professionals, CX Superheroes, who have dug deeper into the challenges they've faced and the methods they've developed to successfully drive forward and succeed in inspiring corporate culture, gaining leadership support, crossing silos and listening to both customers and employees.
Gain insight and wisdom from the best CX Practitioners worldwide, featured in our 2018 "Who's Who of Customer Experience" e-book!
Over 100 CX professionals gathered in Dallas for Customer Spark, the first of its kind for CXPA. Several top CX brands shed valuable insight into successful customer experience practices and discussed the latest big-picture trends for building customer loyalty.
are some of the top questions and issues Customer Experience (CX)
professionals are struggling with and how do experts in the field
answer? We have 14 questions that were submitted
by real practitioners in the field to the Customer
Experience Professionals Association (CXPA)
CX Expert Panel. Our 17 CX Experts weigh in
on how to measure CX.
Access additional resources