Diversity & Inclusion

CXPA is committed to a culture of inclusivity and belonging

Diversity is a CXPA Core Value, and we are committed to ensuring a culture of inclusivity and belonging, where everyone is welcomed. We encourage, seek out and embrace diverse perspectives and approaches. We realize that we can — and must — do more to contribute to a more inclusive CX profession and world. We created this webpage to publicly share our diversity and inclusion journey. 

Blog posts that detail commitments from CXPA Board meetings: CXPA takes pride in establishing resources to benefit our members, take advantage of content in our resource library on Diversity, Equity and Inclusion via this search. Please see below additional resources and information on Diversity, Equity and Inclusion efforts. If you are interested in being involved in upcoming efforts please let us know

CXPA Community Conversations

See CXPA Community Conversation videos about Diversity, Equity and Inclusion to continue to spark inspiration and innovation around growing topic concerns and efforts.

CXPA 2020

  • Started a Diversity & Inclusion Learning Community to help foster a supportive community to increase diversity and diversity resources in the CX field

  • Created an Advancing Minority Professionals in CX community to provide a forum for connection and support toward equity.

  • First Boston and Atlanta CXPA session held on July 29, 2020 on Inspiring Racial Equity. Watch replay here

  • Member Town Hall on August 4, 2020 to gather your feedback and hear priorities, summarized in this blog post.

  • Established two diversity and inclusion committees; Diversity Advancement Committee, Welcoming Environment Committee. Learn how to get involved here.