Founded in 2012, Customer Experience Consultancy has worked with, guided, mentored and inspired, organisations and customer experience practitioners in over 40 countries Underpinned by our belief in ‘doing what is right for our clients, their people and their customers’, we operate as specialists in ‘operationalising the customer experience’ – Working only with experienced practitioners, our specialists have quite literally ‘been there and done it’ in the world of customer experience. We are not career consultants Our founder, Ian Golding, was the first person in the world to be authorised to teach people to prepare for their CCXP Accreditation in 2014.