OmniTouch International

Am Schwarzenstein 19A
Geisenheim 65366
Germany
Work Phone Number: +49 6722 9440 410

It’s pretty easy to share what makes OmniTouch different.

We’ve been training professionally for 20 years.  So far across 40 countries and dozens of industries.

We’ve developed one of the most robust Customer curriculums in the industry – with more than 25 industry-leading workshops in Customer Experience, Employee Experience, Contact Centers & Customer Service.

And we’re constantly creating new courseware and learning interventions – both for our own curriculum and for Clients who commission us to write programs for them.

And we’re Researchers too.   We don’t just talk about how important VOC is. 

Our Research Division has conducted 20 years of Mystery Shopper, Focus Groups, Interviews, Surveys and more for Clients around the world.  And we share our real world experience in our workshops.

We’re also University Lecturers.  In Germany, we’ve been engaged by Hochschule Fresenius to write & deliver CX courseware for MBA Students. 

This follows years of guest teaching at both the Singapore Civil Service College and the Executive Education Division of Universiti Utara Malaysia.

But our most important credential are the thousands of wonderful testimonials received from Clients & Participants.

Industry Expertise

  • Automotive
  • Banking and Financial Services
  • Business Services
  • Chemicals
  • Consulting
  • Consumer Finance
  • Consumer Goods
  • Education
  • Electronics
  • Energy
  • Government
  • Healthcare
  • Insurance
  • Investments
  • Legal
  • Manufacturing
  • Media & Entertainment
  • Non-Profit
  • Professional Services
  • Retail
  • Software
  • Sports
  • Technology
  • Travel & Hospitality
  • Utilities

Areas of Expertise

  • Customer Insights and Understanding
  • Customer Journey Management
  • Customer-Centric Culture
  • CX Strategy and Execution
  • Metrics, Measurement and ROI
  • Organizational Adoption and Accountability
  • Voice of the Customer and Surveys

What Differentiates Us

  • We’ve been working with Clients & Participants around the world for 20 years across 40 countries and dozens of industries. With more than 25 industry-leading courses in our overall curriculum, we don’t just talk about topics like Employee Experience, Contact Center Management or Customer Service. We teach them at a mastery level. With the wonderful testimonials that back up our impact on people and the organizations where they work.

Areas of Business

  • Africa
  • Asia
  • Australia
  • Europe
  • North America
  • South America

CX Tools

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