Multifarious Experience (ME) was founded 7 years ago in the UK with the aim of helping organisations and professionals globally to build capacity in CX (customer experience) and experience design.
We have coached CX professionals and organisations across continents. Delivered 1 to 1 and in groups, both online and on-site.
We are specialists in helping organisations create a Customer-Centric-Culture and achieve their CX targets. This consists of training programs which range from Engaging Hearts and Minds across all levels of an organisation through to Journey Mapping and Service Recovery.
Amy Brustia and Hassan Mohammad hail from multifarious backgrounds in healthcare, engineering, financial services and entrepreneurship. With their combined expertise and skills in CX, Process improvement, Innovation and Experience Design they diagnose, design and deliver great customer experiences for clients globally.
Diagnose: Gain true insights, identify the gaps in your service that cause frustration and lead to negative experiences
Design: Collaboratively work together to frame problems, generate ideas, and explore opportunities. We co-design the future ‘to-be’ experience with teams and create a roadmap for change with a focus on people, process and technology
Deliver: Implementation of a successful CX project which may be in the form of a CX toolkit/manuals, KPI setting and monitoring and/or knowledge transfer through training, communication and roll out of tools.
Hassan and Amy have spoken at conferences such as London Design Festival, Service Design Fringe Festival, Patient Experience event CX Club in KSA and for corporates such as Genesys Middle East on CX Day.