Across digital and physical journeys, customers expect and deserve superior experiences. As a seasoned entrepreneur, commercial and growth-focused Trusted Advisor and CX Thought Leader, I partner with brands to help turn customer-centricity and CX into engines for superior differentiation, revenue growth, customer value and enduring competitive advantage.
Working at the intersection of the C-Suite, HR, CX, Marketing and front-line operations, my passion is to embed CX into organizational, operational and commercial DNA. On my journey, I have earned a reputation for delivering meaningful results in high-stakes private equity, M&A and turnaround situations, requiring rapid transformation of customer experience and commercial outcomes, renewal of customer trust and restoration of employee morale.
CXPA Certified CX Professional; Forrester Certified CX Professional; Qualtrics Platform Certified
Co-Author of Growth Thinking: Building the New Growth Enterprise. Available on AMAZON
US Army Intelligence Veteran