I am currently spearheading the modernization of the service and event operation experience at St. Jude Children’s Research Hospital, in support of over $2 billion in annual fundraising proceeds. I have over 15 years of expertise driving improved performance through analytics, vendor strategy, and operational enhancements. As a trusted leader in the areas of customer experience and enterprise operations, I have developed and operationalized numerous strategies focused on revenue generation, operational efficiencies, and enhancing the customer experience.
Outside of the professional space you will find me with my family and participating in endurance activities.