Job Postings

Great CX begins with a great employee experience.  And a great employee experience begins with finding the right CX professional for your team.  CXPA is committed to helping great employers and great employees find one another, thus advancing the practice of CX.

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Job Postings

CXPA offers a specialized Job Posting Board for customer experience positions. This limited, but qualified, list of opportunities represent job openings at companies that have placed a priority on recruitment from within the CXPA community.  (Non-members can also participate in the Job Posting Board by creating a Website Access Account.)

Given the global interest in CX, CXPA also periodically features CX-related jobs from public job boards. There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a posting is out of date, please let us know at info@cxpa.org.) 

CX Job Openings - Americas

Stratifdy is looking for an Enterprise Account Executive - Customer Experience (CX) Analytics. As an Enterprise Account Executive- CX Analytics with Stratifyd, Inc. you will be working collaboratively with our marketing, implementation, and customer success teams to create a seamless experience for our customers. In this role, you will develop and execute sales strategies to achieve growth objectives in the assigned territory. 
(United States, Remote)

Modernizing Medicine
is looking for a Digital Experience Manager. We are launching a search for a seasoned Digital Experience Manager (individual contributor) to lead experience strategy, project prioritization, roadmap creation and requirements definition for our post-sale customer journey, as part of our DOJO initiative - Digitally Optimized Journey and Operations. CCXP Preferred
(United States, Remote)

Lonza is looking for a Global Head of Customer Experience. The Global Head of Customer Experience is responsible for facilitating ownership of customer experience excellence throughout our company. The vision for customer experience excellence is alignment to strategic customer segments’ expectations and goals, for seamless, transparent and frictionless experience that sustains mutual growth. CCXP Preferred
(Morristown, NJ) 

Leger is seeking a Directeur.trice, Expérience Client. Au-delà d’être la référence dans l’industrie et d’offrir des conseils stratégiques importants à nos clients, nous nous distinguons par notre culture d’entreprise, notre direction transparente, notre dynamisme et notre esprit porte ouverte. Notre équipe est la base de notre succès et comme on dit, qui se ressemble, s’assemble. Si vous souhaitez vous joindre à nous et faire une différence, notre équipe vous attend!CCXP Preferred
(Quebec, Canada) 

JSC Federal Credit Union is seeking a Manager, Customer Experience. This role will also be responsible for developing the roadmap of our Relationship Net Promoter Score (rNPS) program, refining it on an ongoing basis, and communicating its status to executive stakeholders. To do so, the role requires a passion for member service and proficiency in collecting, analyzing, and synthesizing information in a way that produces actionable outcomes for improving the JSC Federal Credit Union (JSC FCU) member and team member experience. CCXP Preferred
(United States, Remote)

Electronic Arts is looking for an Innovation Manager, Customer Experience. The CX Innovation Manager reports to the Global Director of CX Innovation, which is part of WWCE's Insights and Innovation team. You will work with multiple teams across Customer Experience and the rest of EA, including Operations, Insights, and Product Management, Studios, and IT. In a typical day, you may collaborate on the design of a new self-service tool, review test results of the current pilot or experiment, and research new technology being used in CX.
(Austin, TX) CCXP Preferred

Experient Group is looking for a Manager-Level CX Consultant. At Experient Group, we are a family. We value community, collaboration, and people who are willing to roll up their sleeves to get the job done. While functional and technical skills are critical, we place a priority on hiring people who match our values. Our philosophy is simple: we attract and hire talented people, then provide them with a supportive community, career opportunities, and guidance from our experienced leadership so they can thrive. In short, we strive to serve our people better than anyone else.
(Atlanta, GA) CCXP Preferred

Restore Hyper Wellness is seeking a Voice of the Customer Coordinator. Working for Restore is a unique opportunity, which is why we’re always on the lookout for individuals who stand out from the crowd. Here are some important qualities each team member needs in order to thrive at Restore.
(Austin, TX) CCXP Preferred

Nautilus Inc. is looking for a Customer Experience Manager. About the role we are recruiting for a Consumer Experience Manager to join our Consumer Insights team. The ideal candidate is exceptional at researching CX across touchpoints, developing insights from that information and inspiring positive change across the organization, all with the goal of creating brand experiences that promote life-long relationships with our customers by helping them succeed in their fitness journey.
(Vancouver, WA) CCXP Preferred

Liberty Latin America is seeking a Vice President Customer Experience. Reporting to the Chief Customer Officer (“CCO”), the VP, Customer Experience will lead a small multi-faceted team to design and support the customer experience programs and efforts across all OpCos as well as centralized global programs/transformations. The team will focus on a “customer first” transformation and change management. This position will closely collaborate with commercial and OpCo leaders in providing seamless interactions and mutual value to our customers.
(Panama City, Panamá, Panama) CCXP Preferred

Enterprise is seeking a Senior Experience Analyst. Senior Experience Analyst. Is responsible for independently collecting, analyzing and effectively sharing data related to customer and employee effort, satisfaction, loyalty and overall experience quality. The findings from the analyst's studies will help coworkers better understand the customer and employee experiences, prioritize improvement opportunities, and measure improvements.
(St. Louis, MO)

Johnson & Johnson is looking for a Digital Product Manager, Agent & Customer Experience. The Digital Product Manager will be responsible for driving the development and implementation of our digital product strategy and ensuring that we are mapping our capabilities to business value and positive customer experiences. He/ She will lead a cross-functional team of designers, developers, business analysts, and testers to deliver on a prioritized product roadmap.
(New Brunswick, NY) CCXP Preferred

Johnson & Johnson is looking for a Digital Product Manager, Agent & Customer Experience. The Digital Product Manager will be responsible for driving the development and implementation of our digital product strategy and ensuring that we are mapping our capabilities to business value and positive customer experiences. He/ She will lead a cross-functional team of designers, developers, business analysts, and testers to deliver on a prioritized product roadmap.
(New Brunswick, NY) CCXP Preferred

Johnson & Johnson is looking for a Digital Product Manager, Omnichannel Customer Engagement. The Service Capability Implementation (SCI) team is recruiting for a Digital Product Manager for our New Brunswick, NJ location. This team will seek to realize maximum value in our customer interactions through the implementation of scalable, cross-functional service capabilities. This product leader will provide product ownership and oversight within the Service Experience & Excellence space as we embark on our CCaaS journey.
(New Brunswick, NY) CCXP Preferred






Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site.  (If you discover a positing is out of date, please let us know at info@cxpa.org.) 

CX Job Openings - EMEA

Vitality is seeking a Customer Experience Manager. This is an exciting opportunity for a Customer Experience Manager to join our dynamic team, working within our Health business. The role will be responsible for delivering a seamless customer experience across all stages and touch points in the customer experience lifecycle within Health insurance. You will have the opportunity to grow and develop transforming health insurance product and services. This role would be suited to someone with some experience with health insurance or health care.
(London, UK) CCXP Preferred

Medallia is seeking a Professional Services - Senior Experience (XP) Consultant (Remote). The Senior Experience Consultant leads the experience workstreams on one to many client projects or programs, and builds trusted advisor relationships with senior-level executives and client team leads in order to have effective and impactful engagements. They are responsible for the client adoption by educating the client on best practices, training on the platform, leading the successful rollout of the program, and providing strategic guidance to evolve the program and drive client value.
(London, England, UK) CCXP Preferred

Amazon is looking for a Head of Customer Experience. The Head of CX, DE is responsible for leading a number of Amazon’s key customer experience, insight and improvement functions. This is a senior role with the aim to drive the appropriate actions and strategy to improve the end-to-end customer experience and achieve Amazon’s mission of being the Earth’s most customer centric company.
(Berlin, Berlin, Germany)

Expedia Group is seeking a Director, Journey Insights. The Journey Insights team produces deep customer insights along with mapping the most important customer journeys and experiences to power our assessments of the health of each journey. We participate in cross-team squads, working closely with other functions within CJH such as the Advisory team to prioritize the projects we undertake and with the Data.
(London, England, UK)





Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.)

CX Job Openings - APAC

Qualtrics is seeking an XM Scientist, Customer Experience. Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
(Tokyo, Japan)




Note: There is often very high competition for these openings, and we apologize if you discover that any of these links have become outdated between the time of posting and your visit to the site. (If you discover a positing is out of date, please let us know at info@cxpa.org.) 


Do you have a Customer Experience career opportunity?

Post it on the CXPA Job Board