CXPA Digital Badge User Guides and FAQs

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I received an expiration notice, what do I need to do?

Digital badge expiration notices are sent 90, 60, and 30 days prior to expiration. We currently issue two badges: CXPA Professional Member and Certified Customer Experience Professional (CCXP). Due to vendor platform limitations, we are not able to personalize an email for each individual badge. Please review the graphic below for information on how to determine which badge is expiring and instructions on what to do next. If you require further assistance, please contact the CXPA at

Image showing digital badge expiration notice

Page Updated March 2022