CXPA Digital Badge User Guides and FAQs

To gain access to and manage your digital badge(s), you will need to log in to the badging management system. Visit badgecert.com and use the login credentials supplied in your badge issuance email. Upon initial login, immediately update your password to fully access the platform. Once you have updated your password, the log in screen will appear again. Please use your new password to log in to the platform.

If you would like to update the email address listed as your login ID, please contact info@cxpaglobal.org with your updated email address and staff will change it on your membership or certification profile which will automatically update your badge profile. Change your email address will impact where you will receive all future CXPA communications. 

If you received an Issuance email from the CXPA, it will contain a username and temporary password. If you do not receive an email with a username and password, simply go to BadgeCert.com and click login. Your Username is the email address that the CXPA have used to issue you a badge. This email address is what is listed for you in our database.

You can then click “request new password” and a temporary one will be sent to you. Once logged in, you can manage your profile in ‘My Profile’ and change your password. Please note: you can only login to BadgeCert if you have been issued a digital badge by the CXPA. You cannot create your own badges or a portfolio if you have not received a badge.

Please try to clear your browser cache or try another computer on another network. Your network may be blocking access. If you are still experiencing trouble, please reach out to the CXPA at info@cxpaglobal.org. 

Your account was locked because of 10 unsuccessful attempts to login. Please contact info@cxpaglobal.org to have your account unlocked. Once the account is unlocked, please click the ‘Request New Password’ link to reset your password.

Is your badge showing expired, but you've already renewed your CXPA membership or re-certified your CCXP with the CXPA?  Please submit a request to verify your renewal or recertification status to info@cxpaglobal.org. 

Need to renew your membership or re-certify your CCXP? Please follow the steps listed below.

To renew your CXPA membership, please do the following:

1. Navigate to this URL: https://cxpa.users.membersuite.com/home.
2. Click on the profile icon in the upper right corner of the page and choose “Sign In”.
3. Log in ID using your login credentials for your membership account.
4. Once logged in, you will see the notification bell in the upper right corner of the page. If there is a number on the bell, click on it and then click on the outstanding balances link or renew membership link.
5. If you have an outstanding balance, the landing page will show your open invoice. Click the box next to the invoice number and then click the blue “Pay” button at the bottom of the page.
6. On the next page, choose “New Payment Method” and enter your credit card details.
7. Choose your billing address or add a new one.
8. Click the blue “Checkout” button at the bottom of the page. If checkout button is still gray and you entered a new address, please be sure to click on validate and save address.

To re-certify your CCXP:

• Please visit the Maintain Your CCXP page for information and links to submit your recertification credits and pay the CCXP Recertification Fee. 

To add your badge to your LinkedIn profile and/or share to your feed and other social media sites, use the links provided in the badge issuance email or directly from the BadgeCert platform.

From your Email:

• The email you received for your badge lists the LinkedIn ‘Add to profile’ link. Click on the link and follow the LinkedIn prompts to add your badge to your profile. Be sure to update the expiration date to match the date on your badge. When you click “Save,” your badge will be added to the LinkedIn Licenses & Certifications section.
• Please note: you will see the logo for the issuing organization and a link to your badge by clicking on Show Credential after the badge is posted. LinkedIn does not show your badge image until the link is clicked. In addition, you may want to DISABLE the pop-up blocker when trying to share your badges with social networks.

From the BadgeCert platform:

• Visit badgecert.com and login with your credentials. Click on the badge and click on the Share button . Click on the blue LinkedIn image to share to your LinkedIn feed or click on the Add to LinkedIn Profile link to add the badge to the Licenses and Certification section of your profile.
• Share your badge to your Facebook or Twitter feed by clicking the appropriate buttons.
• Share your badge via email by typing in the email address to which you would like to send your badge.

Visit the user guides listed on the right side of this page for more information on sharing.

Name - Is your name Katherine, but you go by Kate? Thomas, but you go by Tom? For security purposes, the request for earner name changes needs to come to BadgeCert directly from the CXPA. Please contact info@cxpaglobal.org to update the name on your account or certification record.

Email Address: You can add an alternate email address to your profile. If you need to update the email address listed as your log in ID, please submit your change request to info@cxpaglobal.org. This will update your email address and log in credentials in your main CXPA member account or CCXP certification record.

Company - You may edit your profile and list the name of your current employer or company name.

Job Title - You may edit your profile and share your current professional job title.

To update your company name or professional job title, select My Profile from the left sidebar menu in the BadgeCert platform.

The request for name changes or updates needs to come to BadgeCert directly from the CXPA. Please submit your name update request to info@cxpaglobal.org.

Digital badge expiration notices are sent 90, 60, and 30 days prior to expiration. We currently issue two badges: CXPA Professional Member and Certified Customer Experience Professional (CCXP). Due to vendor platform limitations, we are not able to personalize an email for each individual badge. Please review the graphic below for information on how to determine which badge is expiring and instructions on what to do next. If you require further assistance, please contact the CXPA at info@cxpaglobal.org.

If you need additional assistance, please contact info@cxpaglobal.org with your question.