WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 400 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. WNS Customer Experience (CX) Services is enabled by EXPIRIUS, a proprietary CX solution that integrates human-assisted design and domain expertise with AI-driven conversational insights. A flexible model, it comprises eight modular solutions designed to meet the specific CX demands of the business and are powered through consulting and four CoEs: Sales, Fulfillment, Assisted Digital Channels and Smart Collections. Leveraging digital acclerators, skillset and a design thinking-led framework, WNS’ global network of Co-creation Labs supports the design and delivery of CX services. The end-to-end services span the customer life cycle, namely customer acquisition, relationship management, customer retention and collections.