About the CCXP

About the CCXP Certification

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well-positioned to grant the CCXP as a recognized, admired independent professional credential.

CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook – it’s your guide to navigating the CCXP accreditation process.

The Benefits of Becoming CCXP

Practitioner and Employer Benefits of the CCXP

Benefits

  • Validates credibility and expertise
  • Provides a framework for advancement
  • Increases marketability
  • Demonstrates commitment to continuous improvement

Exam Information

Exam Details

The certification exams are completed at designated locations that have monitored test facilities. The content in the 100 question computer-based exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

Eligibility

If you have three years of full-time CX-specific work experience demonstrating engagement across the six CX competency areas as well as a bachelor’s degree (or a high school diploma or equivalent and five years of full-time CX-specific work experience), you may be eligible to take the exam. Review the eligibility requirements to get all the details.

Fees

The non-refundable CCXP certification application fee ($150), which includes the certification exam fee, must be submitted with the application. Certification Application and Examination fees are:

  • CXPA Member: $495 (USD)
  • Non-Member of the CXPA: $645 (USD)
  • Non-Member including a one-year CXPA membership: $720 (USD)

Certification Process

There are three phases to CCXP certification:

Program Application and Acceptance
During the application and acceptance phase, candidates learn about the CCXP program and consider their readiness to meet the education, experience and examination qualifications. Those who believe their experience satisfies the criteria may apply and have CXPA representatives evaluate their candidacy. Applicants need to meet both the education and experience requirements before taking the certification exam. View these requirements »

Exam Registration and Successful Completion of Exam
Once accepted into the CCXP program, candidates register to take the computer-based exam through Prometric or ISO-Quality Testing, Inc. (IQT), which combined, have nearly 900 testing sites worldwide. Applicants receive exam scores at the conclusion of the exam and those who achieve a passing score are awarded the CCXP credential. View detailed information about registering and sitting for the exam »

CCXP Credential Use and Maintenance
CCXPs maintain their status for two years from the award date of the credential and may use the CCXP descriptors and brand marks during this tenure. To maintain an active certification status, the CCXP credential requires ongoing professional development of 20 hours through activities such as CX-related conferences, training events, or contributions to the CXPA. Learn more about using and maintaining CCXP credentials in the Candidate Handbook.

Testing Locations

ATTENTION: Testing Centers shall start reopening on June 1. Please click HERE for the latest updates on testing centers in the US, Canada, and around the world.

We use two companies to provide CCXP exam administration at testing sites across the world. We also occasionally offer the exam at scheduled proctored locations.  Please review the testing location options here.

Locations

Prometric (Certible)

Link: https://www.prometric.com/en-us/Pages/home.aspx

  1. Click on the link listed above.
  2. On the page that opens, click on "Test Takers" at the top of the page and then click on "Find My Exam" from dropdown menu. 
  3. In the search box, enter CCXP and click "go". Click on "read more" in the CCXP box. 
  4. From the left hand menu, click on "Locate".
  5. Choose your Country and if a State is required, choose that in the next field.
  6. Press the "next" button. 
  7. The Test Center Selection field will show. Enter your city, state (Birmingham, Alabama) or city, country (Paris, France), or a zip code in the field and press the search button.
  8. All available locations will appear in a list below. Please note that locations are listed in order of distance from the city center or zip code entered. 

ISO-Quality Testing, Inc (SMT)

Link: http://www.isoqualitytesting.com/locations.aspx

  1. Please click on the link listed above.
  2. Once on the new page, select your Country.
  3. If a State is required, choose your State and a list of cities will appear where centers are located.
  4. If a list does not appear, then there are no centers located in your area. If you have viewed the Prometric list and found no locations there, please contact us. 

New! Secured Remote Proctored Online Testing

Link: https://www.cxpa.org/exam-resources329

Learn more about this opportunity and the requirements for it here.

The CXPA

The Customer Experience Professionals Association created the CCXP program for the rapidly growing field of customer experience. The association brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline.

Benefits of membership include:

  • Networking – in-person and online with colleagues around the world
  • Access to research, education and tools not available anywhere else
  • Career development resources
  • Discounts on leading events and research

Learn more about the Customer Experience Professionals Association and their mission to enhance the growing field of customer experience management.

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