CXPA believes that CX education is best conducted by qualified providers delivering content grounded in the  competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.

CXPA Recognized Training Providers (RTP)

The CXPA Recognized Training Provider (RTP) program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.  Learn more about how these providers are selected and view a directory of the CXPA Recognized Training Providers.

Upcoming CXPA Recognized Training Provider Courses

On-Demand Courses

Additionally, CXPA and CXPA Recognized Training Providers have created on-demand courses on key topics related to the CXPA CX Framework. 

CXPA On-Demand Courses

CXPA on-demand courses are a collaborative curriculum developed by top industry leaders in CX. CXPA on-demand courses are offered as recordings that can be purchased by CXPA members or non-members. Those who purchase an on-demand course will have lifetime access to the recorded videos and can watch them at their leisure. Note: Those who are seeking live, instructor-led training should contact a CXPA Recognized Training Provider.

CX Foundations

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

Learn more about the presenters and content.

Measures, Metrics, and Business Value

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

  • Understand how to define CX measures, metrics and business value
  • Learn ways to embed structure for CX benefits into your internal processes
  • Learn the art and science of tracking benefits realization
  • Examine ways to think differently about business results and ROI
  • Understand the opportunities of building a foundation of CX benefits realization
  • Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement
Learn more about the presenters and content.

Recognized Training Provider On-Demand Courses

The following On-Demand courses are offered by CXPA Recognized Training Providers. Each course can be accessed for self-paced learning upon purchase, and are useful for those seeking a comprehensive CX education, CCXP preparation courses, or to fulfill CCXP re-certification

English Courses

CCXP Prep Course--Clear Action Continuum

This self-paced or live course covers the CCXP blueprint with 6 modules. Try 1 topic at a time or the full course: CX Essentials, Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized Strategy. Budget 10-15 hours to absorb this multi-layered resource that allows blitzing and deep-dives according to your existing strengths. Earn your Experience Leadership Topic Mastery Certificate by answering 15 scenario questions to demonstrate your mastery of CXM strategic impact practices: higher-level CXM for higher CX ROI in your career and company.

You get lifetime access to:

  • 4.5 hours videos with easy slide thumbnail/animation navigation (available in English, Espanol, and Francais)
  • 6 workbooks, case studies and templates, and detailed CCXP exam advice
  • 275 multiple-choice questions with clues and explanations 
  • Live classes at no extra charge

Learn more and register at ClearAction Continuum.

Customer-Focused Communication--ClearAction Continuum

This Customer-Focused Communication course is designed for professionals who want to improve relationships with customers and partners, both internal and external. This is the fastest way to learn essential skills for customer-focused communication! These 6 topics are available as a self-paced full course or separate modules:

1) Manage Your Intended Outcomes

2) Check Your Assumptions

3) Ask the Right Questions

4) Listen Effectively

5) Communicate Accurately Remotely

6) Advising & Partnering through Trust

Learn more and register at ClearAction Continuum.

Experience Leadership Masterclass--ClearAction Continuum

Advanced customer, partner & employee experience for executives and experts! (authors, keynoters, thought leaders, consultants, judges, award winners, CCXPs, and certified or long-time practitioners). Changing times call for us to up-level our approach to CX, EX, and PX. Parallels among employee experience, partner experience, and customer experience are featured in every topic. This Experience Leadership MasterClass goes much deeper and broader than what you’ve seen elsewhere. Available as a self-paced 5-topic course or as self-paced standalone modules. Optional private live scheduling and/or coaching add-on.

Learn more and register at ClearAction Continuum.

Introduction to CX Excellence--CX University

CX University offers a 5-part course that introduces employees to the basic concepts of Customer Experience (CX) Excellence. The five modules cover Strategy and Brand Promise; Customer-Centricity; Journey Mapping, Personas, and VOC; Design Thinking for Innovation; and Metrics and Measurement.

-These modules take about an hour each to complete for a total of about 5 hours.
- Materials are presented in short narratives, videos, and interactive modules.
- Learners can leave and return to the learning modules at their convenience.
- Each module includes a 5-question multiple choice knowledge check.
- There are no required passing grades on these knowledge checks.
- 2-months online access to work at your own pace.

Learn more and register at CX University

Cursos en Espanol

CCXP--ClearAction Continuum

Este curso es para cualquier persona que quiera aprender las mejores técnicas para la excelencia en la experiencia del cliente. Aprenda la gestión de la experiencia del cliente en este curso en línea a su propio ritmo. Comenzando como Voice of Customer Manager, instructora Lynn Hunsaker lideró la transformación de la experiencia del cliente durante muchos años en grandes empresas. 

TEMAS: 1. Cultura Centrada en el Cliente

2. Adopcion y Responsibilidad Organizativa

3. La Voz, Visión y Comprensión del Cliente

4. Diseno, Mejora y Innovacion

5. Metrica, Medicion y ROI

6. Estrategia de Experiencia del Cliente

Cours de Francais

Métriques et Analyses: ClearAction Continuum

Apprenez la gestion de l’expérience client dans ce cours en ligne à votre rythme.

دورات في اللغة العربية

CXPA Partner On-Demand Courses

The following On-Demand courses are offered by CXPA Partners. These courses are useful for those who are looking for education on a specific CX topic, or to gain CCXP re-certification credit.

CX Masters Academy (CXMA)

CX Masters Academy (CXMA) – Online, self paced, CX training intentionally designed to support cultural transformation by orienting executives, CX professionals, and customer and non-customer facing employees and business partners to CX principles and behaviors. Brought to you by Diane Magers, CCXP, founder and CEO of Experience Catalysts and Michael Hinshaw, founder and President of McorpCX.