CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.
The CXPA Recognized Training Provider (RTP) program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.
Additionally, CXPA has created on-demand courses developed by top industry leaders in CX. Purchasing these courses provides you lifetime access to this content.