CXPA believes that CX education is best conducted by qualified providers delivering content grounded in the  competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional. The framework also serves as the examination blueprint for the Certified Customer Experience Professional (CCXP) credential, the only independent credential for CX professionals.

CXPA Recognized Training Providers (RTP)

The CXPA Recognized Training Provider (RTP) program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.  Learn more about how these providers are selected and view a directory of the CXPA Recognized Training Providers.

Upcoming CXPA Recognized Training Provider Courses

On-Demand Courses

Additionally, CXPA and CXPA Recognized Training Providers have created on-demand courses on key topics related to the CXPA CX Framework. 

Recognized Training Provider On-Demand Courses

The following On-Demand courses are offered by CXPA Recognized Training Providers. Each course can be accessed for self-paced learning upon purchase.

Customer Experience Masterclass by ClearAction Continuum

This course is for anyone who wants to learn the very best techniques for customer experience excellence. It is 100% up-to-date with CXPA’s customer experience body of knowledge.

Your "All topics self-paced course" registration includes lifetime access to:

  • 5.75 hours of instructional recordings (available in English, Espanol, and Francais)
  • 10 workbooks - one basic and one advanced for each of 5 competencies
  • Practice examination with 200 multiple-choice questions with clues and explanations

Learn more and register at ClearAction Continuum.

ClearAction Continuum is a CXPA Recognized Training Provider.

CXPA On-Demand Courses

CXPA on-demand courses are a collaborative curriculum developed by top industry leaders in CX. CXPA on-demand courses are offered as recordings that can be purchased by CXPA members or non-members. Those who purchase an on-demand course will have lifetime access to the recorded videos and can watch them at their leisure. Note: Those who are seeking live, instructor-led training should contact a CXPA Recognized Training Provider.

CX Foundations

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

Learn more about the presenters and content.

Measures, Metrics, and Business Value

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

  • Understand how to define CX measures, metrics and business value
  • Learn ways to embed structure for CX benefits into your internal processes
  • Learn the art and science of tracking benefits realization
  • Examine ways to think differently about business results and ROI
  • Understand the opportunities of building a foundation of CX benefits realization
  • Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement
Learn more about the presenters and content.