CXEducation.com

Translating engagement to business results is a challenge for many organizations. Balancing financial goals with the demands of creating compelling customer experiences is a constant challenge. Stakeholders need to understand how CX delivers clear business results. Learn how to build and communicate models so the organization (and each stakeholder) sees the value of delivering a great customer and employee experience. We will share how you can target, measure and achieve benefits of call reduction, increased retention, referral increases, and reduce cost to serve from customer experience improvements – while you engage your customers.

In this course you will:

• Understand how to define CX measures, metrics and business value
• Learn ways to embed structure for CX benefits into your internal processes
• Learn the art and science of tracking benefits realization
• Examine ways to think differently about business results and ROI
• Understand the opportunities of building a foundation of CX benefits realization
• Create successful structures within your organization’s processes to showcase success for Customer Experience and Associate Engagement

CCXP Prep Course--Clear Action Continuum

This self-paced or live course covers the CCXP blueprint with 6 modules. Try 1 topic at a time or the full course: CX Essentials, Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized Strategy. Budget 10-15 hours to absorb this multi-layered resource that allows blitzing and deep-dives according to your existing strengths. Earn your Experience Leadership Topic Mastery Certificate by answering 15 scenario questions to demonstrate your mastery of CXM strategic impact practices: higher-level CXM for higher CX ROI in your career and company.

You get lifetime access to:

• 4.5 hours videos with easy slide thumbnail/animation navigation (available in English, Espanol, and Francais)
• 6 workbooks, case studies and templates, and detailed CCXP exam advice
• 275 multiple-choice questions with clues and explanations 
• Live classes at no extra charge

Learn more and register at ClearAction Continuum.

Customer-Focused Communication--ClearAction Continuum

This Customer-Focused Communication course is designed for professionals who want to improve relationships with customers and partners, both internal and external. This is the fastest way to learn essential skills for customer-focused communication! These 6 topics are available as a self-paced full course or separate modules:

1) Manage Your Intended Outcomes

2) Check Your Assumptions

3) Ask the Right Questions

4) Listen Effectively

5) Communicate Accurately Remotely

6) Advising & Partnering through Trust

Learn more and register at ClearAction Continuum.

Experience Leadership Masterclass--ClearAction Continuum

Advanced customer, partner & employee experience for executives and experts! (authors, keynoters, thought leaders, consultants, judges, award winners, CCXPs, and certified or long-time practitioners). Changing times call for us to up-level our approach to CX, EX, and PX. Parallels among employee experience, partner experience, and customer experience are featured in every topic. This Experience Leadership MasterClass goes much deeper and broader than what you’ve seen elsewhere. Available as a self-paced 5-topic course or as self-paced standalone modules. Optional private live scheduling and/or coaching add-on.

Learn more and register at ClearAction Continuum.

Introduction to CX Excellence--CX University

CX University offers a 5-part course that introduces employees to the basic concepts of Customer Experience (CX) Excellence. The five modules cover Strategy and Brand Promise; Customer-Centricity; Journey Mapping, Personas, and VOC; Design Thinking for Innovation; and Metrics and Measurement.

-These modules take about an hour each to complete for a total of about 5 hours.
- Materials are presented in short narratives, videos, and interactive modules.
- Learners can leave and return to the learning modules at their convenience.
- Each module includes a 5-question multiple choice knowledge check.
- There are no required passing grades on these knowledge checks.
- 2-months online access to work at your own pace.

Learn more and register at CX University

CCXP--ClearAction Continuum

Este curso es para cualquier persona que quiera aprender las mejores técnicas para la excelencia en la experiencia del cliente. Aprenda la gestión de la experiencia del cliente en este curso en línea a su propio ritmo. Comenzando como Voice of Customer Manager, instructora Lynn Hunsaker lideró la transformación de la experiencia del cliente durante muchos años en grandes empresas. 

TEMAS: 1. Cultura Centrada en el Cliente

2. Adopcion y Responsibilidad Organizativa

3. La Voz, Visión y Comprensión del Cliente

4. Diseno, Mejora y Innovacion

5. Metrica, Medicion y ROI

6. Estrategia de Experiencia del Cliente