Apply For The CCXP

Applying for the CCXP Certification

The CCXP program uses an online certification application, which is available here. You will submit your payment during the application process or follow the steps to complete payment by Bank Transfer or check. Applications received without payment will not be reviewed until payment is received.    

Preparing Your Application

Your application will document your education, CX work experience, and breadth of CX experience (including level of CX responsibility) in a standardized manner to allow it to be reviewed by a panel of your peers against the CCXP requirements. It is critical that you take the time to be thorough and complete to allow their assessment. If you do not include sufficient information or the information provided does not meet the requirements as expected by your peers, you will be given the opportunity to make adjustments. However, these rounds of revision are limited and delay your CCXP journey, so please put your best application forward. 

To help you put your best application forward, download the Application Instruction Guide and Completed Sample Application to help you understand the expectations of the review committee. Be sure to provide detailed examples of your actions and their outcomes to demonstrate your competency in each area.

Program Fees and Policies

Program Fees

The CCXP application fee, which includes a $150 non-refundable processing fee, must be submitted with the application.*

  • Application must be submitted within six-months of payment. 
  • Application fees are 100% non-refundable unless the CCXP program notifies you that you are ineligible for the program. If you are determined not to be eligible to take the CCXP exam, your fees will be returned to you less a $150 application processing fee.
  •  Examination testing rights expire six months after the date of application approval.

*If payment is made via invoice before the application is completed, individuals will have six months from date of payment to submit their application. If application is not submitted, the individual and their organization forfeits all fees paid and a new application fee must be paid before an application can be submitted. Application must be submitted within six-months of payment if paid by invoice.

Options are available for bundled applications and membership packages.

Submiting Your Application

Submit your application (you will be taken to the new account portal, please log in or create a new account to access the online application from the Certifications Menu at the top of the page). 

Quick Links

Application Review

You will receive an email notification once your application is submitted. Your application will be assessed using guidelines established by the CCXP Advisory Committee. This process is designed to ensure that your responses are considered by CCXP peers rather than solely by an automated screening. As a result, the process does take time. Most reviews are entirely completed within 15 to 30 business days. If we ask you to clarify or supplement your submitted information, you will have 45 days after notification to satisfy the additional request, so the process can take longer.

Business days in the United States are defined as Monday - Friday, 10:00 AM - 4:00 PM. Offices are closed Saturday and Sunday. An application will be considered incomplete if it is determined there is not enough information to allow the review committee to make a decision on the application.

Exam Delivery Methods

Please note that applicants can select to take the exam either in a testing center or online via secured remote proctor. Either option may be selected when scheduling exam appointments.

Six-Month Exam Eligibility Window

Candidates receive a six-month eligibility window in which to take the exam, which starts the day their application is approved. Candidates may take the exam any time before their eligibility window expires. Their first attempt is included in the initial CCXP Application Fee.

If a candidate does not achieve a passing score on their first (or subsequent attempts), they will receive instructions on how to pay the retesting fee in the official exam results email sent from CCXP staff, generally within 24 – 72 hours of your exam date. Retesting fees are $348.00 (U.S. Dollars) or $198.00 (U.S. Dollars) CXPA members. Once the retesting fee is paid, candidates will receive an email from registrations@isoqualitytesting.com to schedule their retake examination.

If you have not earned the CCXP by the expiration of the six-month testing period, you may submit a new application with applicable fees to open a new six-month testing window.

For Organizations

If you are representing an organization that is putting multiple employees through the program, please note that each employee must submit an individual application.

For more information on discount pricing for large groups, please contact ccxpsupport@cxpaglobal.org

Page Updated August 2024