I heard a new term that I think has the capability of being the next wave of change in business today: Customer Science. ...

Do you still have the box your phone came in? Chances are if you own an iPhone, you probably do. It turns out, we like ...

Human beings are magnificent at holding onto two contradictory beliefs in their minds. It's a psychological phenomenon ...

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer ...