Testing Locations

Testing Locations

ATTENTION: Prometric continues to assess the developments associated with the spread of the COVID-19 virus in countries around the world. We review daily the status of ordinances from local, state, federal, and country-specific jurisdictions, as well as revised guidance from health policy organizations such as the US Centers for Disease Control & Prevention (CDC) and the World Health Organization (WHO). Please click HERE for the latest updates on testing centers in the US, Canada, and around the world.

We use the services of ISQ Quality Testing/Prometric to provide CCXP exam administration at testing sites across the world. A new in-person test center site search and availability tool is now available to help you locate exam locations near you and see current availability. Please click on the ISO-Quality Testing, Inc (SMT)/Prometric link to the right of this paragraph for a video demonstration and step-by-step instructions.

Please note the following:

  • We recognize there may be exam locations located in your area that do not appear on the list. Exam locations are chosen by the provider based on extremely strict criteria with regards to access security, data security, and physical appearance being high on the list. The provider consciously decides to only offer tests via those areas with highly secure locations, in order to guarantee that our candidates feel safe and secure and that the test items remain safe and cheating is not possible. If either would be compromised, the exam itself and thus the certification would immediately lose value.
  • The ability to search for remote proctor availability is not possible prior to your application approval at this time.
  • Unfortunately, addresses and/or phone numbers to centers may not appear as centers may close permanently without warning. There are no guarantees a center may be an available choice at the time you register for your exam. 

Please contact us if you cannot find a location near you. You are required to be approved to take the exam and have your login information sent to you before you can book your exam.


New! Secured Remote Proctored Online Testing 

Link: https://www.cxpa.org/exam-resources329

Learn more about this opportunity and the requirements for it here.

ISO-Quality Testing, Inc (SMT)/Prometric In-Person Test Center Site Search

Link: https://www.smttest.com/sitesavail/Default.aspx

Video Demonstration is currently being re-recorded due to updates. Please use the updated written instructions listed below.

Step-by-step Instructions

  1. Please click on the link listed above.
  2. Once on the new page, select the organization (CXPA Customer Experience Professionals Association).
  3. Choose your exam - the first listing is the English version and the third listing (CCXP-F) is the French version. Please ignore the second listing as that is a place holder for something else. 
  4. In the middle of the page, choose your Country and click the blue "search by country" link (the page will quickly refresh) and then choose from the list of available cities (page will quickly refresh again).
  5. Next, choose a start date for the search (this would be a date on which you ideally would like to take the exam) and then click on the blue "apply start date" link. You will need to click on apply start date each time you change the date.
  6. The page will refresh after you click apply start date and available locations will appear at the top of the page. Choose a location from the list and the page will automatically refresh.
  7. Once the page has refreshed, available dates/times will appear in the box to the right of the listed sites. Dates and times are for that site only. Please choose the next site (if there are others) to see availability for that site
  8. If a site list does not appear, then there are either no centers located in your area, or the center is closed and not accepting scheduling. If you have viewed the Prometric list and found no locations there, then you will most likely need to take the exam via remote proctor. Please contact us if you have any questions.
  9. Please note that you may only register/schedule your exam once your application has been approved and you have been sent a pre-registration notice with your login credentials.