CX Day

Save the Date

Save the date for 2023! Join us on Tuesday, October 3 for a full day celebration of CX. 
CX Day is a global day to celebrate the organizations, individuals, and yes, customers, that are at the heart of better customer experiences. This website was established to help you join the global #CXDay celebration as well as the celebrations in every region of the world.  If you are already a CXPA member, be sure to login to the website and check out the new CXPA publications. And if you are just exploring, be sure to drop by to learn more about customer experience.

Look Back at 2022

Note: Use the "CC" button above to access subtitles in a variety of languages.

Regional Content & Celebrations

CX Day Sponsor Webinars


Drive Success Using Customer Experience Designed for a Digital World

Monday, October 3, 2022, 8:00 AM ET
The ultimate customer expxerinece (CX) goal is to exceed customers' expectations based on interactions across all toouchpoints, people, and technology over time. In this session you will hear from CXPA and Cisco experts on how delivering exceptional CX drives success. Register now. 

On Demand: Passport to Customer Loyalty - 7 Best Practices

Tuesday, October 4, 2022
Thriving in the ever-evolving, sometimes volatile, experience economy requires resilence. And one of the best ways to remain resilient is to keep your customers - and keep them happy. Customer loyalty is often an overlooked cornerstone of stability. Explore seven best practices for customer loyalty. On Demand
How do Digital Experience and CX Teams Work Together to Deliver Better Customer Outcomes
Tuesday, October 4, 2022, 9:00 AM ET
A successful human-digital approac leverages next-gen technologies, complemented by a team of industry experts who offer empathetic, proactive, and personalized service - to drive the right customer outcomes.
Register Now
Drive Growth Through Game-Changing CX Strategy
Tuesday, October 4, 2022, 10:00 AM CT
Most CX programs are unable to prove the value of their work, leading to a loss of influence and a high turnover rate amongst CX practitioners. Research from CustomerThink, Pointillist, CXPA and Heart of the Customer shows that most programs can't show business impact.  Register Now
Tuesday, October 4, 2022, 11:00 AM ET
Customer experience, when done right, is an organization's most powerful differentiator and strongest catalyst for growth. Too often, CX leaders are left defending their program rather than showing the impact it delivers on company growth. Register Now
Tuesday, October 4, 2022, 2:00 PM ET
Great CX is hard! And the number one reason for that, according to Forrester, is lack of collaboration. From people and processes to tools and data, traditional business structures don't align with our customer-centric ambitions. Join this CX Day fireside chat. Register Now

A Very Special Thank You to Our CXPA and CX Day Sponsors

Please use the links below to visit a special CXPA landing page for each company including more information about these valued supporters of the CX profession and resources to help drive your success..

Platinum Sponsors:  ForstaMedallia

Gold Sponsor:  Qualtrics

Silver Sponsors: GlassboxWalkerHeart of the Customer, Quadient, WNS, Zendesk

Bronze Sponsors: InMoment, Verint, RWS,

CX Day Sponsors: Cisco CX, Genesys

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