Happy CX Day!
On this "customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of five broad topics. You will find links to their posts below.
Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.
Topic 1: Why is culture a critical foundation for CX in any organization?
Topic 2: How do you make CX strategy integral with corporate strategy?
Topic 3: What’s necessary to get started in CX from the ground level?
Topic 4: How do you realize the benefits of CX early through quick wins?
Topic 5: How do you generate leadership involvement and organizational buy-in?