CX Day Blog Carnival: Customer Experience Core Competencies
Happy CX Day!
On this "customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of six broad topics. You will find links to their posts below.
Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.
Topic 1: CX Strategy
Topic 2: Building a Customer-Centric Culture
Topic 3: Customer Experience Design & Innovation
Topic 4: CX Metrics, Measurement and ROI
Topic 5: Organizational Adoption and Accountability
Topic 6: VoC Customer Insights and Understanding