Blogs

CX Day Blog Carnival:  Customer Experience Core Competencies

Happy CX Day!

On this "customer experience holiday” focused on celebrating great customer experience and the professionals who make it happen, we are thrilled to share insights from many of the leading bloggers in the space. We asked the bloggers to share their thoughts in one of six broad topics. You will find links to their posts below.

Grab some peanuts, popcorn, cotton candy, or carnival food of your choice and enjoy reading these very informative posts.

Topic 1: CX Strategy

• Ginger Conlon  “Stop Wasting Marketing Dollars on Poor Customer Experience”
• Jeanne Bliss, CCXP  “Committing to Customer Management”

Topic 2: Building a Customer-Centric Culture

• Ian Golding, CCXP “The Secret Diary of a Customer Experience Professional”
• Kerry Bodine “Your Brand Is An External Expression Of Your Corporate Culture”
• Colin Shaw “Why Most CX Programs Fail”
• David Myron   “7 Tips to Build a Customer-Centric Culture”

Topic 3: Customer Experience Design & Innovation 

• Brian Andrews  “Frictionless”
• Mila D’Antonio  “10 Ideas”
• Don Peppers  “Design Your Customer Experience to be Frictionless”

Topic 4: CX Metrics, Measurement and ROI

• Bruce Temkin, CCXP  “The Ultimate Customer Experience Infographic 2014”
• Don Peppers  “How to Pay for a Better Customer Experience”
• Tom Hoffman  “Three Ways that Customer Experience Measurement will Change Going Forward”

Topic 5: Organizational Adoption and Accountability

• Jim Rembach  “CX Adoption: The MOST important word to get your organization to MOVE”
• Jeannie Walters  “5 Ways to Instill Customer Focused Values Throughout your Organization”

Topic 6: VoC Customer Insights and Understanding

• Annette Genniecki, CCXP  “Listen to Learn, Listen to Earn”
• Dr. Jodie Monger  “Neither Qualitative NOR Quantitative VoC Works”