Finding Her Path
By age 10, Veronika Luxemburg’s career in customer experience was already in full swing. Her mother, an early adopter with her own Swedish tech company, expected Veronika to interact with customers at the corporate office after school.
Amazingly, the curious youngster already had years of product testing under her belt, providing feedback to her mother on emerging technologies such as CRT beta-touchscreens with 3-D capabilities since she was 6. Decades later, evolved versions of such technology are in the hands of customers worldwide.
“Customers were always the focus—actually, not just customers, but humans and human interactions,” ...