CCXP FAQs

Most recognized and admired professional credential in the customer experience industry. Recognition of high levels of knowledge of, and competency across, the customer experience discipline. Framework for continued professional development to retain the credential, thus demonstrating commitment to continuous improvement.

The Customer Experience Professionals Association (CXPA) created the CCXP program for the field of customer experience. The association brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing it as a recognized and admired professional discipline.

Learn more about the Customer Experience Professionals Association and their mission to enhance the growing field of customer experience management.

Identifies employees and candidates who possess required expertise for customer experience roles. Demonstrates an organization’s commitment to CX excellence. Ensures ongoing professional development of employee(s). Network of like-minded peers for employee(s) to leverage for advice, best practices, and tools.

Lead efforts to improve the organization’s customer experience. Be able to establish and operationalize a set of CX practices. Be an evangelist for customer-centricity in the organization. Provide analysis and guidance to executives and peers to design better customer experiences with the organization’s products and services. Leverage other CCXPs and CXPA members for advice, best practices, and tools.

Anyone with a post-secondary degree (or global equivalent) and a minimum of three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivalent) and a minimum of five years of work experience that includes three years of CX-specific work experience. The CX-specific work experience needs to include well-rounded practice and leadership across the core competency areas. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

The certification exams are completed at designated locations that have monitored test facilities. You may also take the exam via remote proctor online from the comfort of your home or office. Please review this page for more information regarding the remote proctor requirements.  The content in the 100-question computer-based exam covers the core competency areas that the CXPA has identified as required knowledge for CCXP candidates:

• Customer Insights and Understanding
• Customer Experience Strategy
• Metrics, Measurements, and ROI
• Design, Implementation, and Innovation
• Culture and Accountability

Many candidates spend several weeks and/or months studying before taking the exam. 

Certification Application and Examination fees are:

• CXPA Member Fee: $495 (USD)
• Non-Member of the CXPA Fee: $645 (USD)
• CCXP Application, Exam, and One Year of Individual Membership Fee: $720 (USD)

Note: Applications that are not approved for examination will be refunded exam fee, less a $150 application processing fee.