CXPA Conferences


The CXPA hosts several kinds of conferences each year, plus our local events. CXPA members gets discounted rates to our conferences and other events. And most of our locally developed events are free.

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CXPA US Insight Exchange

The CXPA US Insight Exchange is the only CX event by members for members. With more than 350 Customer Experience professionals in attendance, the Insight Exchange is the perfect opportunity to expand your knowledge and your network, share best practices, and discuss current issues and trends in CX.

>>May 15 -16,  2019 | The Grand America Hotel | Salt Lake City, Utah

Customer Spark

This is a new event format that all CXPA Members are invited to attend. This event is focused on best practice presentations by CX practitioners (meaning those who have a CX role inside a company that does not sell CX services or tools). It’s an amazing event. Keep an eye out for future events! View videos

>>October 24, 2018 | Dallas, Texas - More Information

Executive Summit

This is an invitation only event for CX practitioners (those who have a CX role inside a company that does not sell CX services or tools) at the Vice President level and above. Come to a Welcome Dinner, following an all-day event of hosted discussions, networking and innovative problem solving. 

>>October 25, 2018 | Dallas, Texas - More Information

European Insight Exchange

This event brings together passionate professionals for world-class learning and networking opportunities. The European Insight Exchange provides a unique approach to exchanging best practices, with a focus on innovation.

>>March 13 - 14, 2019 | Radisson Blu Royal Hotel | Golden Lane 8 | Dublin, Ireland
  • Event website and Pricing Coming Soon! 
Check out highlights from the 2016 European Insight Exchange here.

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“CXPA is by far the best association for Customer Experience professionals to share best practices and learn from each other.”

- Suzie Dieth, CCXP Customer Experience Manager, Reliant

“The US Insight Exchange  is the one conference I want to attend every year. I come back renewed, filled with enthusiasm and wonderful ideas about my profession.”

- Cynthia Lait, CCXP; Concur

"During the Customer Spark, event I picked up several valuable tips on how to work better with customers from both the speaking sessions and networking.”

- Rox Burkey, Cisco

“As the first Client Experience Manager in my organization, I don't know what I would have done without the CXPA. I attend every networking event and have never been disappointed."

- Lisa Nance, Texas Capital Bank, Vice President, Treasury Client Experience Manager