Taking the CCXP Exam using the Remote Proctor Delivery Method
As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam is now available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This is an additional option to the current opportunity to take the exam at an in-person testing center. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process. The online exam process maintains the same rigor and validity as taking the test inside of a testing center.
In order to ensure the security of the test administration, candidates will need to provide a testing environment and equipment that meets the ProProctor™ system requirements. Before you consider signing up for live online proctoring of the exam, please check your system and review the testing arrangements to ensure you meet the minimum requirements. This is especially important because if you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.
Before you consider signing up for this option, we strongly encourage you to do a system check and review the user guide. For an optimal exam experience, it is preferred that you use a windows-based computer 8.1 or higher when accessing the remote proctoring system. If all you have is a MAC computer, please ensure the operating system version is MAC OS 10.13 or higher. Any earlier versions will experience compatibility issues. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode). The use of a company-issued computer, regardless of operating system, is strongly discouraged. The high security settings on company-issued computers will cause the ProProctor App not to launch on exam day. Also, please note, your preference of dates and time for the remote exam option are not guaranteed and are available on a first come, first serve basis.
Is taking the exam in person the better option for you? Learn how to schedule your exam here.