Taking the CCXP Exam Using the Remote Proctor Delivery Method

Taking the CCXP Exam using the Remote Proctor Delivery Method

As of July 2020, the Certified Customer Experience Professional (CCXP) certification exam is now available as a secured, proctored, online test utilizing Prometric’s ProProctor™ system. This is an additional option to the current opportunity to take the exam at an in-person testing center. This remote opportunity allows individuals to take the CCXP exam in a safe and secure environment such as their home or office, and is administered with a live exam proctor to facilitate and monitor the exam process. The online exam process maintains the same rigor and validity as taking the test inside of a testing center.

In order to ensure the security of the test administration, candidates will need to provide a testing environment and equipment that meets the ProProctor™ system requirements.  Before you consider signing up for live online proctoring of the exam, please check your system and review the testing arrangements to ensure you meet the minimum requirements. This is especially important because if you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Before you consider signing up for this option, we strongly encourage you to do a system check and review the user guide. For an optimal exam experience, it is preferred that you use a windows-based computer 8.1 or higher when accessing the remote proctoring system. If all you have is a MAC computer, please ensure the operating system version is MAC OS 10.13 or higher. Any earlier versions will experience compatibility issues. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode). The use of a company-issued computer, regardless of operating system, is strongly discouraged. The high security settings on company-issued computers will cause the ProProctor App not to launch on exam day. Also, please note, your preference of dates and time for the remote exam option are not guaranteed and are available on a first come, first serve basis.

System Check

User Guide

Is taking the exam in person the better option for you? Learn how to schedule your exam here. 

ProProctor Online Testing Requirements

You must arrive to your online check-in on time or risk receiving a “no-show” (forfeit) result for the exam. It is suggested that you arrive at least 45 minutes prior to your check-in time due to the high volume of candidates taking the exam online worldwide. The basic requirements are listed below. Additionally, please review the ProProctor System Check and User Guide provided by Prometric. Due to high candidate volumes, it may take up to 45 minutes to be assigned a proctor for your exam session. Do not sign out or close the testing browser during this period. Please be patient, and your exam will be assigned in the order it was received.

Overview of Materials Needed for Remotely Proctored Exam:

  • Your computer must have a camera, microphone and internet connection.
  • Google Chrome is required! You will need to download Google Chrome prior to installing ProProctor Application to take the exam.
  • Ability to install a lightweight app prior to the scheduled test. If you are using a company-issued laptop, you may need to check with your IT department before downloading
  • You must have the microphone capability to speak to your remote proctor via the ProProctor™ application.
  • For an optimal exam experience, it is preferred that you use a windows-based computer 8.1 or higher when accessing the remote proctoring system. If all you have is a MAC computer, please ensure the operating system version is MAC OS 10.13 or higher. Any earlier versions will experience compatibility issues. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode). You can find MAC OS software installation guidance here.
  • We do not encourage the use of company-issued computers regardless of operating system. The high security settings may cause the ProProctor App not to launch on exam day. If a company-issued computer is your only option, you can find software installation guidance for your IT Team here.
  • Internet Connection Speed: 0.5 mbps or greater.  Please position your device where you can receive the strongest signal. Or please consider using an Ethernet cable to connect directly to the router.

You must be able to move your camera or laptop around and provide a 360° view of the workstation and surrounding area.

Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Is taking the exam in person the better option for you? Learn how to schedule your exam here. 

Start Application Process Now


CCXP Candidate Handbook

Everything about becoming a CCXP is contained in the CCXP Candidate Handbook CCXP Candidate Handbook – it’s your guide to navigating the CCXP certification process.

Technology Requirement Specifications

ProProctor™ System Requirements:

  • You can only use one laptop or desktop computer for your exam. No dual-monitor configurations are permitted for testing.
  • You must have a working microphone to speak with your remote proctor.
  • The minimum webcam resolution requirement is 640 x 480. 
  • The minimum requirement for screen resolution is 1024 x 768.
  • Computer operating system should be Windows 8.1 or higher.
  • For an optimal exam experience, it is preferred that you use a windows-based computer 8.1 or higher when accessing the remote proctoring system. If all you have is a MAC computer, please ensure the operating system version is MAC OS 10.13 or higher. Any earlier versions will experience compatibility issues. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode). You can find MAC OS software installation guidance here.
  • We do not encourage the use of company-issued computers regardless of operating system. The high security settings may cause the ProProctor App not to launch on exam day. If a company-issued computer is your only option, you can find software installation guidance for your IT Team here.
  • Web Browser should be the current version of Google Chrome.
  • Internet Connection Speed: 0.5 mbps or greater.  Please position your device where you can receive the strongest signal. Or please consider using an Ethernet cable to connect directly to the router.
  • If you run into issues before or during the exam, please reach out to ProProctor support using this link.

Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Is taking the exam in person the better option for you? Learn how to schedule your exam here. 

Exam Environment Requirements

Information provided below is absolute and is best followed to ensure a less stressful security check in process. When it is mentioned that nothing can be in the exam environment, they mean absolutely nothing than the allowed items listed below.

  • Testing location must be indoors, well-lit and free from background noise and disruptions and in a room with a door that closes.
  • You must be able to move your camera or laptop around and provide a 360° view of the workstation and surrounding area.
  • No third party (including children and pets) may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be terminated and/or your results invalidated.
  • Your workstation and surrounding area must be free of everything except your computer, scratch paper, pencil, and clear bottle/glass of water. We strongly suggest you set up an area that is completely clear of any clutter, other materials, and wall hangings (mirrors, art, clocks, etc.). Also, you may not have any items under your workstation.
  • No content that could potentially provide an unfair advantage during your exam, including anything posted on walls (mirrors, art work, papers of any kind) or within your immediate area, should be present during your exam session. Please cover any objects that cannot be removed with a sheet.
  • External monitors are not allowed to be attached to your laptop or desktop computers. Please remove them from the exam area.
  • You will be asked to stand up and have a full body scan done including the following: raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the online test. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they don’t contain a recording device.
  • Remove large jewelry items from your person prior to and throughout the duration of the exam. You may also be asked to remove all jewelry prior to start of exam. Our advice is to err on the side of caution and remove everything before logging in for the security check. 
  • Pull your hair back to ensure nothing is attached to your ear that could provide an unfair advantage - i.e. a blue-tooth earpiece.
  • You are allowed two blank (unlined) white pieces of copier paper and two non-mechanical pencils/pens. 
  • You are allowed a clear glass or bottle of water. The label must be removed from the bottle.
  • You are allowed two (2) ten-minute breaks during the exam. However, the exam clock does not stop during the breaks and you will be subject to performing all security protocols again upon return to camera view.

Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Is taking the exam in person the better option for you? Learn how to schedule your exam here. 

Prohibited Items and Examinee Conduct

The following items are prohibited while taking your remote proctored exam:

  • Unauthorized personal items may not be accessible while testing. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, bags or briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
  • Eating, drinking, smoking, and chewing gum are prohibited during the exam.
  • Written notes, published materials, and other testing aids are strictly prohibited.
  • Light clothing items removed for comfort such as sweaters, suit jackets, scarves, etc., must be hung on the examinee’s chair, not placed in laps or on the workstation desktop. Outerwear such as heavy coats, parkas, raincoats, etc., is not permitted in the immediate testing area.

Important Note: If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.

Is taking the exam in person the better option for you? Learn how to schedule your exam here. 

Frequently Asked Questions: 

What happens after I submit the CCXP application?

Your CCXP application is submitted in our review process. The approval process could take up to fifteen (15) business days. If approved, you’ll receive an email from the CCXP program. Next, after your application is approved, an email is sent from registrations@isoqualitytesting.com, that will confirm and allow you to start the process to schedule the exam. After you have scheduled your exam, you will receive another email with the “Exam Registration Receipt and Candidate Admission Letter". Please read this information in its entirety in advance, as it offers pertinent information for your preparation process.

Lastly, on the day of your exam please be aware it may take up to 1 hour to set up for the exam. The process includes but is not limited to logging in and security protocol, please plan accordingly as you could encounter technical issues with the launch of the ProProctor App. We encourage all candidate to login in at least 45 minutes prior to their exam start time to log in and perform the security checks required. 

Should I receive a confirmation email after scheduling an exam?

Yes. If you do not receive a confirmation email after scheduling your online exam, please contact us immediately at ccxpsupport@cxpa.org . Please consider double checking junk or spam folders if a confirmation was not received.

What is the Candidate Admission Letter and is it important?

Yes, the Candidate Admission Letter is very important. It includes pertinent information to help prepare for the day of the exam, please read it in its entirety. A candidate receives the Candidate Admission Letter via email from ISO Quality Testing, Inc. after they have scheduled their exam. 

Is there a user guide?

Yes, please see the online remote proctor testing user guide here. Please read the user guide in its entirety as it includes pertinent information. The user guide extensively reviews the steps for Checking in, Meeting Prometeric Readiness Agent, Taking the Test, and the Dos and Don'ts of the Remote Proctoring Environment. While the user guide has not been translated to other languages, you can access an FAQ page that can be translated: https://www.prometric.com/proproctorcandidate - Please change to preferred language in top right corner of page. 

What is the cost to take the exam remotely?

The fees remain the same as taking the exam in the testing center due to the fact that you have the same level of security and technology requirements as if you were in the testing center.

What happens if I schedule the exam but I'm not able to take it?

Candidates who need to cancel or reschedule an exam will be charged a fee. No shows for the exam whether online or in person will result in forfeiture of the exam fee.

How does CXPA know the online exam is secure?

The ProProctor system is used by numerous leading associations worldwide, you'll have a live proctor, that will review your testing environment and you'll be remotely monitored throughout the exam.

What if I prefer to take the exam in person?

If the remote online proctored exam option is not right for you, please learn how to take the exam in person at a test center here. 

If I schedule my exam online, can I change it to in-person? Or vice versa?

Yes. However, please keep in mind once you schedule either online or in the test center, you will have a $50 rescheduling fee if you decide to change your option.

How early should I check in for the exam on the day of?

Due to the extensive check in process and to account for possible technical issues, please plan to sign on to take the exam at least one hour prior to your scheduled exam time. 

How do I schedule to take the exam online?

When you are ready to schedule your exam, make sure you have paid the exam fee or re-take fee. Once fees are paid, an email will be sent to you from ISO Quality Testing with your login information and website link to choose your exam date. Please contact us at ccxpsupport@cxpa.org if you have not received this email within 5 - 7 business days of payment. Please note, your preference of dates and times for the remote exam option are not guaranteed and are available on a first come, first serve basis. 

What can I have on my desk while taking the exam? 

Your desk should be clear of everything except the device to take the exam, the allotment of two sheets of unlined copy paper, and one non-mechanical pen/pencil. Please remove anything on, under, and around your desk. Our testing partner recommends there are no items on your desk and it should be uncluttered.

An onscreen calculator will be provided for your use. Please note that the scratch paper must not have lines or grids on it. 

What if I don't have the proper equipment on the day of the exam?

If you register to take the exam remotely and your remote proctor determines your room or workstation does not meet the requirements, your exam fees will be forfeited.  

Is there a way to check if my system qualifies?

Before you consider signing up for live online proctoring of the exam, please check your system here and review the testing arrangements to ensure you meet the minimum requirements. Additionally, please review the ProProctor Support page for more information regarding the installation of the app and if you need to reach out to support. 

What computer systems are required to take the exam?

Please review the above Technology Requirements Specifications section and please check your system here. Please note the computer systems that are approved before entering your CCXP exam. For example, the appropriate camera is required to confirm your identity.

  • For an optimal exam experience, it is preferred that you use a windows-based computer 8.1 or higher when accessing the remote proctoring system. If all you have is a MAC computer, please ensure the operating system version is MAC OS 10.13 or higher. Any earlier versions will experience compatibility issues. (*note iPad/Android tablets are not currently supported. Microsoft Surface or similar can be used only when configured in laptop mode). You can find MAC OS software installation guidance here.
  • We do not encourage the use of company-issued computers regardless of operating system. The high security settings may cause the ProProctor App not to launch on exam day. If a company-issued computer is your only option, you can find software installation guidance for your IT Team here.



What happens if my system crashes while taking the exam?

Please stay calm and relaunch the exam as soon as possible. Then you will need to set up, log in and do the security protocols for the new session. However, please keep in mind the system typically saves the answers as long as you log back in immediately. 

If you are unable to relaunch the exam, please reach out to ProProctor support via their online portal for assistance. 

What type of headphones can I use when taking the exam? 

It is required to use hardwired headphones only, bluetooth headphones are not allowed.

Do you have a question that is not answered here? Please send an email to ccxpsupport@cxpa.org.