2024 Board of Directors Election

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After substantial consideration of highly qualified applicants, the Nominating Committee recommends the slate below for your approval:

Board of Director Slate of Nominees

Treasurer Nominee (Automatically progresses to Vice Chair, Chair and Immediate Past Chair)

• Jayalakshmi Sudarshan, CCXP, Customer Experience Manager, Hewlett Packard Inc, Bangalore, India 

Director-at-Large Nominees (Three-year terms)

• Eric Bruce, CCXP, Chief Experience Officer, National Gallery of Art, USA
  
• Stephanie Leheta, CCXP, Senior Director Client Experience Strategy, Governance and Design,
  CIBC, Niagara Falls, Canada
  
• Erin Wallace, CCXP, Director, NPSx by Bain & Company, Bain & Co, USA
  

Additional Appointments

• Georges Essama, CCXP,  Senior Manager - Head of Marketing, Communication & Customer Experience Department, Cameroon Telecommunications, Cameroon (One year special appointment)
• Benjamin Easaw, CCXP, Managing Director, Digital Experience Design, Cetera Financial Group, USA  (One year ex-officio appointment and CCXP Advisory Board Chair)

Please cast your vote on the Slate by Noon Eastern, Friday December 8

The CXPA Bylaws outline the composition of the Board, which includes stipulations for international, supplier, and CCXP Advisory Committee representation. The election process begins with an open call for nominating committee volunteers, followed by an open call for Board self-nominations. The Nominating Committee conducts independent review and group consideration of the applications, and subsequent video submissions by selected finalists.  Particular attention is given to CXPA's Core Values and commitment to diversity, equity, and inclusion. This process culminates in the development of a Slate of Nominees that fulfills the requirements outlined in the Bylaws. This Slate, presented above, is subject to an affirmative vote of membership.

A volunteer committee comprised of three at-large member representatives and three current Board members completes significant work to review all applications received for Board service, subsequent video submissions, and consideration of Board composition to bring forward to membership a slate of recommended candidates to be affirmed by an open membership vote. This year there were nearly fifty applicants for the Board of Directors - a highly dedicated and qualified applicant pool. 

The Nominating Committee was selected following an open call for volunteers. This year's nominating committee included:

• Dr. Erin Hansman, CCXP, Senior Researcher, SAP, USA
  
• Jay Hollister, CCXP, Director, Customer Success, Manulife, Canada 
  
• Kholiwe Ntsonta, Head of Customer Strategy: Africa Regions, Old Mutual Group, South Africa 
  
• Amy Shioji, CCXP, Chief Experience Officer, Strategic Education, USA
• Roxana Strohmenger, CCXP, VP of CX Strategy, UKG, USA 
• Anita Siassios, CCXP, Founder & Managing Director, ManagingCX Pty Ltd,, Australia
  

We are thankful to these individuals for their service.

Officers

• 2024 CXPA Chair: Amy Shioji, CCXP, Chief Experience Officer, Strategic Education, USA
• 2024 Vice Chair: Roxana Strohmenger, CCXP, VP of CX Strategy, UKG, USA 
  
• 2024 Immediate Past Chair:  Tabitha Dunn, CCXP, Head of Global Customer Experience, Hitachi, USA

Directors-At-Large

• Carolyn Klinger, CCXP, Director, Market & Competitive Intelligence, Affinity, USA
  
• Sebastien Munar, CCXP, Managing Director, Clientrika, Lima, Peru
• Anita Siassios, CCXP, Founder & Managing Director, ManagingCX Pty Ltd, Melbourne, Australia
• Wayne Simmons, CCXP,  Global Customer Experience Management Lead, Pfizer, USA
• Dr. Francis Goh, CCXP. Digital Innovation Leader, Amazon Web Services (AWS), Singapore
• Jim Tincher, CCXP, Mapper-In-Chief, Heart of the Customer, USA
  
• Heather Gillbanks, CCXP, VP of Customer Service & CX, Herff Jones, USA
  
• Bryan Sander, CCXP, Managing Director, Member Experience, AAA National Office, USA

CXPA also appreciated the nearly 300 individuals involved CXPA volunteer leadership roles. View a directory of these volunteer rosters here.

Interested in getting involved? Answer the call for Volunteer & Workgroup Opportunities or contact nicole@cxpaglobal.org.