Project Overview
After more than 20 years as a discrete profession, Customer Experience has not achieved sufficient representation within institutions of higher learning as undergraduate or Masters degree programs.
To ensure the longevity of the profession and business acumen of its practitioners, CXPA has appointed a volunteer group that seeks to raise awareness and engagement for CX curriculum offerings among institutions of Higher Learning.
The first phase in this project is to create a list of global higher education institutions that offer bachelors, masters, Ph.D. level degree programs, seminars, or executive certifications in customer experience. Once significant work has been completed in this first phase of discovery, we anticipate additional working groups to build on the findings and create sustainable connections between the professional practice of CX and Higher Education institutions.