Discussion Forum

Expectations for Forum Participation

The CXPA Member Forum provides you the opportunity to participate in online or email discussions with CXPA members around the world.  In order to have an awesome CXPA community experience, it’s important that we have shared expectations and requirements for how we participate. View our community expectations and requirements »

Because your time is valuable, here is a high-level summary:

  • We expect all members to act in accord with the CXPA Core Values.
  • We expect you to participate in respectful ways that put learning and personal connection ahead of self-promotion and commercial interests.
  • For administrative issues or support from CXPA, please contact CXPA staff.
When posting or replying to posts, please follow these expectations. Posts or content that are not in accord with these expectations may be removed, and could result in the suspension of membership.

The Forum

  Thread Subject Replies Last Post Community Name Status
Line level Datasets
0 9 days ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
Qualtitive Survey Results and meeting recording
7 9 days ago by Mrs. Rebekah Kabugo-Mugisha
Original post by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
Quant Survey Draft: Feedback Requested by Monday, January 29
7 one month ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
Sharing the ECC Global CX maturity report
0 2 months ago by Olga Potaptseva, CCXP
CXPA Global Research Steering Committee
January 24 Meeting Recording
0 2 months ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
[The CXPA Rochester, NY Network is currently seeking online speakers/presenters for 2024]
0 2 months ago by Jason Hammel
Rochester, NY CXPA Network
Survey Reminder--and question for the group on session recording
3 2 months ago by Nicole Aguilera, CCXP
Original post by Gabe Smith, CCXP
2024 CX Leaders Advance Planning Committee
Dec 12 Meeting Recording and Updated Discussion Report
0 3 months ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
Advance materials for Tuesday's CXPA Meeting: Qualitiative Survey Report and Recording
0 3 months ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
Strategy Framing Report for CXPA Global Steering Committee Review
0 4 months ago by Mr. Greg Melia, CAE
CXPA Global Research Steering Committee
CXPA Network Nairobi #CXDay2023 Meet & Greet 0 5 months ago by Lucy Kiruthu, CCXP
CXPA Network Nairobi
B2B CX benchmarking insights for Professional Services
0 7 months ago by Danielle Holthaus, CCXP
B2B and B2B2C CX Discussion Community
Introduction
2 7 months ago by Scott Gilbey
Original post by Mashall Morel
South Florida CXPA Network
Detractor follow-up
10 10 months ago by Lynn Hunsaker, CCXP
Original post by Niyati Gulati
B2B and B2B2C CX Discussion Community
Professional Services CX Leader Networking
4 one year ago by Brad Smith, CCXP
Original post by Aimee Lucas, XMP, CCXP
B2B and B2B2C CX Discussion Community
The unique properties of B2B CX--and what this means for your survey
2 one year ago by Martha Brooke
B2B and B2B2C CX Discussion Community
Managing Surveys for Multiple Stakeholders
3 one year ago by Brian Lunde
Original post by Cody Yancey
B2B and B2B2C CX Discussion Community
Introduction!
3 one year ago by Scott Gilbey
Original post by Cher Houy
Tampa Bay CX
Customer satisfaction around billing/invoicing/contracting
0 one year ago by Kim Buchanan
B2B and B2B2C CX Discussion Community
B2B Customer Service Response Times
0 2 years ago by Denise Wildish
B2B and B2B2C CX Discussion Community
Services excellence - tech support
0 2 years ago by Marni Rutkofsky, CCXP
B2B and B2B2C CX Discussion Community
B2B Benchmark Resources
0 2 years ago by Crystal Osada
B2B and B2B2C CX Discussion Community
New Thoughts About B2B CXM
1 2 years ago by Martha Brooke
Original post by Lynn Hunsaker, CCXP
B2B and B2B2C CX Discussion Community
Paperless services
0 2 years ago by Daniel Ernstberger, CCXP
B2B and B2B2C CX Discussion Community
Benchmarking interview request with Telefonica Brasil
1 3 years ago by Ismail Ozenc, CCXP
Original post by Gabe Smith, CCXP
B2B and B2B2C CX Discussion Community
B2B persona and customer journey mapping
1 3 years ago by Annette Franz, CCXP
Original post by Ms. Frederique Kamp, CCXP
B2B and B2B2C CX Discussion Community
How does your company use Google Reviews?
0 4 years ago by Roberta O'Keith
B2B and B2B2C CX Discussion Community
Survey design - Importance levels among a LONG list of attributes
2 4 years ago by Lori Laflin
Original post by Mary Ellen DeMarco
B2B and B2B2C CX Discussion Community
Usability tools - Which are best?
1 5 years ago by Doug Balson
Original post by Mary Ellen DeMarco
B2B and B2B2C CX Discussion Community
Confidentiality with CX Surveys
5 8 years ago by Lori Laflin
Original post by Ariel Snapp
B2B and B2B2C CX Discussion Community
Responses
0 8 years ago by Fred Schweppe
B2B and B2B2C CX Discussion Community
Applying the 0-10 NPS scale consistently on surveys?
5 8 years ago by Kyle Groff
Original post by Fred Schweppe
B2B and B2B2C CX Discussion Community
Junior CX program manager job description required
1 8 years ago by Robert Tangeman, CCXP
Original post by Seema Kohli
B2B and B2B2C CX Discussion Community
High Impact Visual of Client Experience
4 8 years ago by Lynn Hunsaker, CCXP
Original post by Richard Watson
B2B and B2B2C CX Discussion Community
Concept Validation / Customer Advisory Panels/ Usability Testing
1 8 years ago by Rob Jackson
Original post by Dr. Mallen Liz, CCXP
B2B and B2B2C CX Discussion Community
Informing Customers of Staffing Changes
0 8 years ago by Kelly Johnson
B2B and B2B2C CX Discussion Community
CX B2B Super Forum Community Management Conference in Arlington, VA
0 8 years ago by Andy Steggles
B2B and B2B2C CX Discussion Community
CX In US Utilities
1 8 years ago by Jim Rembach
Original post by Greg Tucker, CCXP
B2B and B2B2C CX Discussion Community
Customer advisory panels/co-creation
2 8 years ago by Tema Frank
Original post by Holly Weiss
B2B and B2B2C CX Discussion Community
Sponsor Webinar today around B2B
0 8 years ago by Lesley Lykins
B2B and B2B2C CX Discussion Community
Client Advisory Boards
5 8 years ago by Laura Balentyne
Original post by Annette Franz, CCXP
B2B and B2B2C CX Discussion Community
Great CX Themed Social Use Cases
1 8 years ago by Kyle Groff
Original post by Robert Tangeman, CCXP
B2B and B2B2C CX Discussion Community
Customer Experience in B2B - How Different Can it Be (to be)?
3 8 years ago by Ian Williams
Original post by Karl Sharicz
B2B and B2B2C CX Discussion Community
Old School vs Social Selling
1 8 years ago by Karl Sharicz
Original post by Kalyna Hanover
B2B and B2B2C CX Discussion Community
Customer Rooms - I know I've seen this before
3 8 years ago by Kim Proctor
Original post by Stephanie Thum, CCXP
B2B and B2B2C CX Discussion Community
repost -examples/best practices of how you are resolving enterprise customer issues
2 8 years ago by Stephanie Davis
B2B and B2B2C CX Discussion Community
Red Flag Follow Up Guidelines
0 8 years ago by Josh Holly
B2B and B2B2C CX Discussion Community
Telesales welcome calls
2 9 years ago by Ian Williams
Original post by Christine Neal
B2B and B2B2C CX Discussion Community
Complaint and Problem Handling
3 9 years ago by Lynn Hunsaker, CCXP
Original post by Heather Grisedale
B2B and B2B2C CX Discussion Community
Best questions to ask B2B customers about their experience
5 9 years ago by Russell Graham
Original post by Kevin Williams
B2B and B2B2C CX Discussion Community