Courses

CXPA Modular Courses

CXPA modular courses are a collaborative curriculum developed by top industry leaders in CX. CXPA modular courses are offered as recordings that can be purchased by CXPA members or non-members. Those who purchase a modular course will have lifetime access to the recorded videos and can watch them at their leisure. 

Available Courses

Course Topic: CX Foundations

The CX Foundations course will introduce you to the basic concepts of Customer Experience and help you understand how they fit together for your organization. From strategy to developing insights and demonstrating results, this course will help you launch CX for you or your organization. You’ll learn the terms, understand the concepts and gain exposure to the variety of skills needed in this profession.

More Details: Course Details, Abstracts, and Instructors
Purchase: CX Foundations Recorded Course - Individual Use
Purchase: CX Foundations Recorded Course - Corporate License

Course Topic: Customer Journey Management

Customer Journey Management (CJM) includes mapping of the customer journey as a critical component of business success through customer experience. The mapping methodology aims to deepen customer understanding, break down organizational silos, and instill a customer-centric mindset across the organization.

More Details: Course Details, Abstracts, and Instructors
Purchase: Customer Journey Management Recorded Course - Individual Use
Purchase: Customer Journey Management Recorded Course - Corporate License

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Women celebrating at a CXPA event

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