Our Sponsors

Our 2022 Sponsors

CXPA Sponsors are excellent partners committed to CX success. When seeking business solutions, please keep these industry supporters in mind. You will find contributions from these thought leaders throughout the CXPA.  You can learn more about each and explore resources in the drop downs below as well as on their websites.  

Are you interested in 2022 Sponsorship opportunities? Learn more here.

Platinum Sponsors


Forsta Logo

About Forsta

Forsta enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Forsta's clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

Medallia Logo

About Medallia

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

Silver Sponsors


Glassbox

About Glassbox

Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real-time across mobile apps and the web to accelerate loyalty and growth. Through AI-driven visualization and analytics tools, Glassbox enables teams to prioritize customer experience and digital product enhancements from a single collaborative system. From CX and marketing to IT and product management, teams can understand user struggles, visualize the customer journey and optimize every step. Hundreds of businesses across industries use Glassbox to connect their company around the customer so they can deliver better customer experience faster.

Heart of the Customer Logo

About Heart of the Customer

Heart of the Customer cuts through the noise to identify what is most critical to improve both business and customer outcomes. We work with our clients to create a strong sense of urgency to improve the customer experience and to engage a powerful change coalition before getting into the nuts and bolts of journey mapping and customer journey improvements. It’s this focus that has customers using us to map three, four, five, even six different customer journeys, ensuring progress continues.

quadient_logo_RGB.png

About Quadient

Quadient, a Neopost Digital Company, provides technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels.

Walker Logo

About Walker

How do you make decisions in your business? Walker believes the most successful companies consider their customers in every decision they make. And ultimately, Walker helps companies succeed by developing such a commitment to their customers that they are at the heart of every decision. Walker is an experience management services firm. Walker provides all the right ingredients – technology services, managed services, and advisory services – to deliver results for clients.

Zendesk

About Zendesk

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved.

Bronze Sponsors


Alida

About Alida

Alida created the world’s first CXM & Insights Platform to help the world's best brands transform their customer experience. Alida uses both direct and indirect sources of customer feedback to help brands understand and act on their customers’ truth to improve customer experience, increase revenue, and accelerate innovation. Alida provides complete visibility into CX metrics to inform decisions in one integrated platform.

Resources:

RWS Logo

About RWS

RWS is one of the world’s leading provider of technology-enabled language, content management and intellectual property services. RWS helps customers connect with people globally by communicating business critical content at scale, and enabling the protection and realization of their ideas and innovations.

InMoment

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our leading-edge (XI) technology platform and years of expertise, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow.

Yellow AI

About Yellow.ai

Yellow.ai was built with the vision to automate total customer experience, with the best of AI and human intelligence to deliver on-demand fulfillment. In short, we exist to elevate the business-to-consumer interactions of every enterprise across the world, and make them intuitive, personal, and real-time.